Trusted Agent profile · Stafford
★★★★★
650 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB
Bridgfords Lettings's office in Stafford, at Bank House, is rated 2.9 out of 5 across 650 reviews on two platforms, including 206 Google reviews rated 4.6.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleThank you very much for everything. Sarah Hazeldine helped us a lot. I was wondering how to manage cause we move to from Swindon to Stafford. Everything goes well.
Thank you for your kind words! We are thrilled to hear that Sarah provided excellent service during your move from Swindon to Stafford. It is our goal to make the relocation process as smooth and stress-free as possible for our customers. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
1/5
TrustpilotThey will try and squeeze as much money out of you as they can
Only 2 issues were ever followed up on out of the roughly 20 issues we reported and that was the broken window and the broken front door. To get the dishwasher replaced it took over 3 months of calling twice a week. Don't be surprised if the person in charge of your tendency at Bridgfords is only leave every time you call. When we complained bout how filthy the apartment was when we moved in we were told by the manager of the Manchester office "well its not going to get a £500 clean". It didn't look like they spent £50 to cleaners. When we spoke to the land lord on it they said Bridgfords took hundreds off the previous tenants to have it cleaned. where that money went I'm sure was to bridgfords profit margains.On moving out we left the place exceptionally more clean than how we got it but still got a very long detailed report of how dirty it was and complained about the issues we reported when we moved in but they never fixed. Bridgfords said this about our deposit on checkout "I would advise that the landlord has decided to proceed with the works themselves, and therefore the offer of £100 to be deducted is a lot less than if we had arranged for the works to be organised through one of our contractors, which was previously advised by myself as a result of the checkout report."They admittedly said they would have charged us a lot more if the landlord did not intervene.when I provided proof of the damage they wanted to charge us for they said I can appeal but it can take 3 months, which I'm sure they know most people need there old deposit to pay for a new one. we did not appeal because of thisI viewed the apartment, it was a nice apartment but dirty we were promised it would be cleaned. On move in day, the apartment looked like it got a quick wipe of a mope and the garbage was taken out. Apart from that it was filthy. Dirt, cobwebs and cigaret puds on the balcony. cupboards were stained. Carpet was was torn around the edges. toilet seat was dirty and heavily stained with fake tan. paint splattered on worktops. dishwasher broken, window broken, wouldn't close. all the furniture in the bedrooms were half broken, drawers fallen down on top of each other the base of some drawers split. couch high stools and tiles were all filthy. oven not properly cleaned thick grease around the seal. carpet stained, curtain very stained.Throughout out tendency we had the following issues, mould growing in bathroom, worktop seal lifting, carpet getting progressively more frayed on the edge where it was coming away fro the seal.
5/5
GoogleFrom the very first visit to completion, the support and service offered by Alison, Michael, Sue and the team was excellent. All advice was grounded in professional knowledge and expertise, but the approach was very supportive and personalised. Selling a house following a bereavement is tough and a global pandemic renders everything yet more difficult, but Bridgfords did all that they could to make things as straightforward and easy as possible. Always available to take a call and endlessly good humoured, Alison was an absolute star. Thank you to all.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and kind comments. Kind regards, Lucy, Customer Relations
1/5
TrustpilotNegative experience unfortunately.
Negative experience unfortunately.While they sold my house and met their contractual obligations, the communication and service from Pauline was poor.Close to completion, I spoke to the manager Nicola, evidenced the issues I faced and I offered what I believed to be a fair 80%. Unfortunately she didn’t agree, which meant it was escalated to the ombudsman.The ombudsman agreed to my 80% “As a gesture of goodwill In recognition of the communication issues faced and visits to my property without prior consent”.Very disappointed with the service but was more disappointed that the Macclesfield branch would accept no responsibility and see things through my eyes when I tried, amicably, to reason with Nicola and provided evidence. People make mistakes and things happen in business, but she was having none of it and for me it was the principle of the matter.Based on other Macclesfield position reviews this may well have been a one off, I’ve purchased before with Pauline and she was great then.One advice I would give is don’t be afraid to speak up to them - even if they don’t reply to you - it’s your sale, time and money and you have a right to receive good communication. I regret not escalating things earlier in the process.
1/5
TrustpilotBridgfords Stockport
Bridgfords Stockport, dealt with Katherine Hancock who was unbelievably unhelpful. First of all told me i couldnt cancel as i was in a 12 month contract which was untrue it was a 6 month contract.Said i had to give 2 months notice as i could only give a month from my billing date, which was wrong again.Kept advising i needed to speak to my landlord for issues they could deal with.Finally i left my flat in better condition than when i entered. Landlord wont return deposit, when asking Bridgford to help they've advises its nothing to do with them.
5/5
TrustpilotHolly & Nathanial @ Stockton Heath
I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.
1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
5/5
GoogleLong overdue posting this but Alison James was outstanding and went above and beyond to help me sell my mums home. It was not an easy time as it was due to ill health. I can only say thank you to Alison, Mike, and all the team at Stafford. Nothing too much trouble and so caring. Fast efficient service and just so easy as I was nursing my mum this team are amazing. Alison thank you and your team I will always recommend you. Sadly mum passed away in February but I will never be able to thank you all enough.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very impressed with the service I had from all the staff at Bridgfords especially Alison who dealt with me the most. When she came out to value my late Mum's house she gave me really useful information about selling and probate. She recommended an 'offers over' approach to the marketing of the property, which got me a quick sale and a very good price. She was very approachable and professional throughout the process. As we moved towards exchange and completion, she rang or emailed me with updates from the buyer regularly, which I found very reassuring. A great job well done.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleSarah has gone above and beyond with helping me find what I was looking for . Very pleased with the professionalism shown . A credit to Bridgefords lettings .
Thank you for your glowing 5* review! We are thrilled to have Sarah as part of our team and we are glad that she provided you with exceptional service. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Caitlin for making mine and my boyfriend's experience of renting for the first time less stressful. Nothing was ever too much trouble to ask, she always replied promptly and supported us through every step of the way. We can not thank her enough for everything she has done for us. Bridgfords is definitely a fantastic sales and letting agency.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of meeting Sarah Collins to advise me with getting my first mortgage. She was brilliant, couldn’t have been more helpful, even when bombarding her with emails, questions and concerns. Wouldn’t use anyone else
We are thrilled to hear about your positive experience with Sarah! Our goal is always to provide exceptional service and support to our clients. Thank you for choosing us for your mortgage needs. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleEmily was very helpful and the whole process went smoothly
We are thrilled to hear that Emily's assistance made your experience with us a smooth one! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have used Sarah for many years now and she service has been extremely professional , the communication is the highest level from a remortgage to a new company mortgage. The best and tailored rates.
Thank you for taking the time to share your experience! We are thrilled to have been a part of your mortgage journey and are proud to have provided you with the best and tailored rates. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe’re first time buyers and Jack has been amazing! I’m so thankful that we have had Jack as he’s been really informative, funny and comforting as he has kept us informed throughout the whole process. If we ever want to buy anther house I would definitely have Jack again! Thank you so much for everything!!!! 🙌🏻☺️🏡 …
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed
1/5
TrustpilotStalybridge branch over promised under achieved
Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.
5/5
TrustpilotVery happy with sale via Bridgfords Swinton
Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.
5/5
GoogleSarah Collins couldn’t have been more helpful when reached out for advice. She held my hand through every step of my remortgage and I felt truly supported. I would recommend to anyone.
Thank you so much for your kind words, we are thrilled to hear that Sarah provided exceptional service and support during your remortgage process. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHaving used Bridgfords for my recent sale and purchase I would highly recommend them! Our transaction was far from straight forward but bridgfords worked very hard to make the process as simple as possible and offered their guidance and expertise on multiple occasions. Adele and Alison were a massive help throughout the whole process and worked tirelessly to ensure both my sale and purchase went through a quickly as possible. We also used their professional photographer for our pictures and these looked brilliant. I can not recommend Bridgfords highly enough!
Wonderful to see Ali that you have rated our local Bridgfords team worthy of 5*'s! I would like to thank you for your kind words and will make sure our local team are made aware. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
