Trusted Agent profile · Stafford
★★★★★
651 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB
Bridgfords Lettings's office in Stafford, at Bank House, is rated 2.9 out of 5 across 651 reviews on two platforms, including 206 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleThroughout our recent house purchase, Alison and the team provided invaluable knowledge, experience and patience. Nothing was too much trouble and we were kept updated throughout the process. Always friendly and accessible, we would absolutely recommend Bridgfords 😊 …
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleVery professional Emily and Simon helped us find our ideal rental they were great every question answered and kept informed every step of the way nothing to much trouble highly recommend
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
5/5
GoogleI’ve been a tenant managed by the Bridgfords Stafford team for nearly 6 years now. I’ve had a seamless relationship when it comes to queries, issues resolution with property and more over the years. The team is friendly and works in the best interests of all parties, ensuring a high standard of trust in all comms. Thank you, Neethu.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotAvoid This Rubbish Terrible company
Avoid This Rubbish Terrible companyI was trying to apply mortgage through this TRRRIBLE company, the lady called Katy Gregg mortgage advisor ruined everything, messed up all things . The property I was going to buy didn't work out. They have waste my time and my money which I spend on searches. She was pushing me to buy a property with Bridgford. This is the reason she messed up every thing and I lost the offer was accepted on property. This behaviour is unprofessional and unethical, Dishonesty/ lack of transparency and totally unprofessionalism. Absolute disgusting customer service. Bridgfords Stockport Absolute RUBBISH, They don't deserve even a one star. waste of time, waste of money, DISGUSTING
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
1/5
TrustpilotI was looking for a one bed flat and…
I was looking for a one bed flat and somehow I was transferred to Dan Mooney, He took two days to get the information about tenants and then email addresses and after he said the property has been rented out. Whenever you try to call him, he doesn’t pick up and anyone who picks up, they don’t want to transfer the call to him, I am from London and now I know why Manchester has a bad reputation, and no work ethics. Avoid this estate agent, and Dan Mooney,
1/5
TrustpilotAVOID this agent
AVOID this agent! We only went with Bridgfords Stockport, after they missold a open house drive to sell our home, however they missed us out of the drive completely. They then refused to let us leave, even though we were well within the cooling off period. They did not include any floorplan at launch, we complained and they eventually uploaded a floorplan for another home, this floorplan had rooms, doors, open plan areas, windows and alcoves that did not exist, while missing doors windows and a porch. They also measured wrong, with a 13 foot room being marketed as a 20 foot room. Even after knowing it was the wrong floor plan, and they were misleading potential buyers, they refused to remove it until we had completed OUR OWN REPLACEMENT!! They promised to keep in touch and provide feedback. They have not once called us, and have failed to provide feedback or a single viewer. We provided the photos, the floorplan, the measurements, had to change the description and even had to instruct them to use tags on Rightmove, they have done absolutely nothing and yet charge over £1000 more than other large agents. We have asked them to remove our home from the market, or at least to remove our intellectual property - the floorplan and the photos we took, however they are still listing our home for sale, using our photos and floorplan even though we do not wish to sell. We now face having to drag this through the courts, and involving the ombudsman.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotTerrible service from start to finish
Terrible service from start to finish. Ross didn’t turn up to an arranged viewing and was late for another one. You have to deal with Crewe for a house in Alsager even though they have an office in Alsager. I don’t believe negotiations happened they just advised I had to pay full asking price. He totally went back on what was agreed in terms of items agreed as part of the sale.. making me out to be making it up! They were too busy trying to get me to see their mortgage adviser… they didn’t get on with progressing my offer. The whole thing was a shambles and totally destroyed my relationship with the seller. I won’t ever buy a house Bridgfords are selling again!
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
3/5
TrustpilotBridgfords York
Bridgfords York- didn’t have the best experiences with Bridgford’s over the year of my tenancy with a huge lack of communication.However, the last few months were very positive and cannot recommend Jack Drewitt highly enough. He was so helpful and no issue was too small. Replies within half an hour and was very reassuring. Thank you Jack!
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotBridgfords Wakefield
Big thanks to Fay and Stephanie who went above and beyond from start to finish on the sale of our house!Would highly recommend and certainly would use their services again.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleFrom the viewing to completion every step of the way I was given the best service I could wish for , Alison went above and beyond, couldn’t wish for better guidance . Highly recommended.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
TrustpilotStockport Branch
We are very impressed with service which we have/are receiving from Ryan Dexter: Property Appraisal Manager at Bridgfords (Stockport Branch). Ryan has a remarkable expertise and knowledge of the whole of property market.He is always very professional and his advice is second to none.Without any hesitation, we would recommend Ryan to either landlords or buyers who are interested in all aspects of buying/selling. Many thanks-Jolanta & Barry (landlords)
1/5
TrustpilotBridgfords letting Manchester…
Bridgfords letting Manchester…IF YOU ARE A LANDLORD PLEASE AVOID USING THIS COMPANY AS YOUR LETTING AGENCY.I’ve seen many landlords complain that they are not getting any viewings or any tenants. This is not due to your house trust me, It is due to the fact that you are using Bridgeford lettings.Me as a renter l personally would never make the mistake of renting another property that is managed by Bridgeford lettings. They are honestly so completely rude I could not believe it was a real company that I was dealing with. Paul Craffey from the branch in Manchester should honestly be fired. He makes a show of the company. All staff follow after him with his disgusting attitude.Not to add they also do not care about the property, the landlord, nor the tenant.they are just there to finish their shift and go you can tell by the way all of them behave. I can assure you not even one of their employees are trained in customer service it’s so sad.
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Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
