Bridgfords Lettings Stafford reviews

★★★★★ 2/5

Trustpilot

Very unsatisfactory experience so far!

Put in an offer on an already vacant flat at the beginning of the week as the property I'm currently in has sold so i need to find somewhere urgently and this fitted the bill perfectly.. Rang them back today to find out why I've not heard anything from them to only find out they still had not submitted my offer to the seller and that they would be doing it today and would get back to me later about the outcome of my offer..surprise surprise i have not heard anything back from them im appalled at their lack of enthusiasm I thought they were ment to be selling properties not sitting on them!! I also mistakenly thought they were a reputable estate agents until I read all the negative reviews on here some with the similar experience I'm currently having with them!!

Sam · 25 October 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague!

I recently bought my first house with my Wife, and as they were the vendor, I inevitably had to deal with Bridgfords in MACCLESFIELD; firstly making the offer for the property and secondly, discussing the outcome of a survey we'd had carried out on the property. As with most businesses, the entire place is let down by one person, and in this case, it was James. Unaware that we knew the seller of the property in person, he made continuous unfounded claims and made decisions on behalf of the seller, which we naturally questioned. Of course, the seller knew nothing of what we'd been told and asked that we deal directly with him going forwards, which we did. His attitude during phone calls to both Me and my Wife were condescending to say the least and towards the conclusion of the sale, I simply refused to deal with him again. On completion, even the keys were handed to us by the seller himself. I won't be dealing with this place again as a buyer or a seller and I'd think carefully about allowing them to act on your behalf, especially when it's managed by somebody like him. To say that the entire experience of buying our first house was ruined would be an over exaggeration, but dealing with Bridgfords definitely didn't help. Avoid!

Liam · 24 December 2018

★★★★★ 1/5

Trustpilot

Very bizarre ethos

My wife and I found a property of interest being marketed by the Washington branch. We were in a very strong position regarding our status as we are actually completing on our current property on the 30th and prepared to move into rented to get the right house moving forward. This was pointed out to the representative who took the phone call. We viewed the property and I must say the young lady who came out was very friendly and professional. It was very clear from both the pictures and the live viewing that the property required a lot of work both inside and out to make it liveable. We exercised due diligence and found that the property next door had been on the market in June 2024 for exactly the same price as the one we had interest in but it had been fully modernised, had an extension and fully landscaped garden. We felt a below asking price was in order taking this information into consideration and made contact again with the Washington office. The offer was put forward and we were told as it was 5 minutes to closing they would contact the vendors Monday and be in touch. Monday came and went with no follow up call. Today I rang back in and spoke to the exact person I’d discussed the offer with and he seemed totally un phased he hadn’t made any contact with an update. I explained the rational behind the offer regarding the house next door and he replied ahhh that house is much smaller. When I pointed out we had the original listing in front of us and it was exactly the same he just said oh and moved on. Again we explained the situation and even intimated we may go up a little. He said he would go back to the vendors and call me back. Well would you believe it still no call back. I’m really now not surprised after reading the rest of the reviews on here but I do hope someone of a higher level reads this and maybe educates this chap on the art of selling and negotiating. Right now he’s more sales prevention and a poor representative for front of house sales. We will move on and look elsewhere.

Paul · 22 October 2024

★★★★★ 1/5

Trustpilot

Scheming, conniving people

They were nice enough when I wanted to rent a property. Not so nice at the end of my tenancy when they withheld my ENTIRE deposit without providing any breakdown of costs, reasoning and ignored all my requests. I had to make a claim through the My Deposits scheme who eventually recovered most of my deposit back. Company were useless, unhelpful, rude and trying to take advantage of a young girl living by herself. Well you made a bad choice because I got back what was mine, no thanks to you, and will NEVER rent or buy through yourselves again.

Emily · 18 October 2018

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 1/5

Trustpilot

This company is a disgrace and I can’t…

This company is a disgrace and I can’t warn people enough to steer clear of them and never give them your business! I paid 6 months rent upfront for a property in Buckshaw Village, Chorley. After 5 months at the propert I was told by the branch manager AMY WARD that I will need to move out due to the landlady needing to move back in, she clearly told me over the phone that the landlady was happy for me too move out early, my girlfriend at the time was heavily pregnant and due to give birth so I was not in a position to wait around I contacted Bridgfords Preston and clearly stated I would be exiting the property early and informed them of the exact date the property would be empty. I managed to find another property, paid another 6 months upfront, completed all the necessary paperwork and move myself and my girlfriend in before our baby girl arrived, once I was moved in and our baby girl was settled I contacted AMY WARD to ask about the overpaid rent and was told that the landlady was not prepared to allow me to exit the lease early, and I will not be getting my months rent back, £550 a considerable amount for a new family to just give away allong with the 6 months rent and fees that come with moving into another property, despite AMY WARD telling me over the phone (a call that despite being told was recorded, actually was not) she had already agreed. I now find myself £550 down, given to a landlady straight out of the pocket of my new family, and when I said I would contact the landlady myself I was told by AMY WARD that she will contact her leagal team…Bridgfords Preston is the worst, most disgusting, heartless, unethical company I have ever hand the displeasure of dealing with and AMY WARD has lied on numerous occasions about what the landlady said and wether the calls between myself and Bridgfords Preston are recorded. Myself and my new family and now £550 out of pocket while AMY WARD continues to defend and protect the landlady from returning my money after.

Jakob · 23 May 2018

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 5/5

Trustpilot

Fully recommend Northallerton office.

Unexpectedly looking for a rental property in Northallerton, North Yorkshire. Worked with Ollie and Maria throughout the process. Very attentive, spoke with me out of hours and at weekends and helped me with my property search. I would thoroughly recommend the Northallerton lettings office to other potential clients. In addition, I am still waiting calls back from other agents 3 days later!

Alex · 7 October 2022

★★★★★ 5/5

Google

Very professional company, all staff very helpful and efficient keep you fully informed on the progress of your property through to completion Would recommend this company to anyone wishing to sell their property Alison was brilliant, so were the rest of the staff.

Kathleen · 17 June 2020

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 5/5

Google

Kaitlyn at Bridgfords set up a viewing for us. Not only did she confirm our appointment, she followed up a little later for feedback. She took the to register the specifications of our search. She was early to the showing and answered all of our questions. Great experience.

Jenny · 25 September 2024

★★★★★ 1/5

Trustpilot

Bridgefords Tameside lost trust…

good at getting you to sign the dotted line to sell your property, started off viewings turning up with no bookings, dealing with different staff members, delay in reply’s and emails sometimes ignoring them all together. we sold after 3 days to a buyer who was known to them (previous employee). only to find out that she been informed of a new property viewed it and offer accepted less than 24hrs of going on Rightmove. Went on Rightmove on the 16th we received an email midday on 17th to inform us she pulled out. now going with a different agent hopefully a trusted one

Joanne · 16 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.

Jan · 26 April 2024

★★★★★ 5/5

Trustpilot

Bridgfords Denton

Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!

Gone · 24 January 2020

★★★★★ 5/5

Google

First class property management, finding excellent tenants, whilst providing an efficient service for landlords is a tall order. However for the past nine years that is exactly what Rachel Johnson and her team have provided for me. Rachel has been my point of contact as I work overseas and at all times she has demonstrated considerable knowledge, empathy, patience and understanding on both the tenants and landlords behalf. I have absolutely no hesitation on recommending Bridgfords to both tenants and landlords alike. Thank you for all your help Rachel!

Jacquie · 19 June 2015

★★★★★ 5/5

Google

Have had my house managed since 2014 and cannot fault the service of the lettings team, Stephen (who has recently retired was absolutely fantastic and I am sure the new team head will be just as good) I have now sold the property through the sales department. If you have Jack flying the flag for you then you will have no problem selling! Thank you everyone

Joanna · 21 August 2023

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 5/5

Google

We recently purchased our first property with Bridgfords. Adele was always helpful and courties, and provided us with a top rate service. Will recommend her any day of the week, really made us feel at home even before we had the house bought.

Emil · 18 June 2019

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026

★★★★★ 1/5

Trustpilot

4th tennant same issues- damp, mould, negligence

I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.

Robin · 7 August 2024

★★★★★ 5/5

Google

Throughout our recent house purchase, Alison and the team provided invaluable knowledge, experience and patience. Nothing was too much trouble and we were kept updated throughout the process. Always friendly and accessible, we would absolutely recommend Bridgfords 😊 …

Nicola · 17 June 2020