Ashberry Homes West Midlands Stafford reviews

★★★★★ 1/5

Trustpilot

What a stressful experience

I purchased my house for my children and I last November 23 in Church Fenton, at their Poppy Fields site. As another member wrote after reading reviews I was also hoping I was going to be one of the lucky people who just had a handful of snags and that all would be fine. I even wrote to Ashberry and spoke to the site manager who gave me assurances that my home would be up-to a good standard and the previous issues had been as a result of old site management. Unfortunately this was not the case. I was not invited to snag the property or bring in a qualified stagger. This meant that the first thing I had to do when I received the keys was to complete a snag report which was date and location stamped. I provided this the same day to the site manager via email, yet 10 months in and after probably over 50 emails and many many phone calls and conversations and following the Ashberry complaints process and getting responses from the construction director that my issues would be sorted, unfortunately like another member mentions on here only a handful of snags have been completed which have resulted in new snags or half completed jobs such as holes in ceilings, damaged paintwork, half cleaned brickwork, failed mastic just to name a few. Unfortunately as-well many of my issues should have been NHBC fails but yet the inspector passed them off such as no compliant brickwork, a hole on my downstairs toilet floor, no durgo valve on my SVP. This whole process has caused an immense amount of stress and I have lost count of the amount of time it has taken for me to re write my lists again and again as no one seems to cross anything off or keep the list, but also the time myself and other family member have sat waiting for trades to show up and no one coming. We are now onto site manger number 5 and assistant site manager number 4 who unfortunately now are taking the brunt of everyone’s built up frustration. I am not confident Ashberry/Bellway are going to provide them the support to close out the mess that myself and other residents are facing and they will be set up to fail like the others before. The most unfortunate thing is I still don’t have one room that is without snags and I am still living with items in boxes as I have been unable to move properly in to any room and feel settled in what should of been my lovely new home.

Rachel · 21 September 2024

★★★★★ 1/5

Trustpilot

Stay well away

Stay well away! We purchased a beautiful home in Church Fenton, at their Poppy Fields site. After reading reviews we were hoping we were going to be the lucky people who just had a handful of snags and that all would be fine. Unfortunately for us it’s not been the experience we were hoping for. We had a professional survey carried out on the house 3 days after completion (early June) which highlighted 268 snags, since then we have found more snags and created our own list taking the total to nearly 300. The handful of snags which have been completed (I think 10 of them) have resulted in new snags or half completed jobs such as plastering on ceilings been done and just left, blue spray paint all over our white kitchen top and we have holes in the walls in our bathrooms where our showers are attached - clearly water will be entering these holes causing further damage. We have guttering that isn’t attached to the property and problems in our attic, the list is honestly never ending. We haven’t heard anything from customer care, they just wanted a copy of our snag list which we sent two weeks ago. We are also on our 4th (I think) site manager since June and someone actually has our house key - god knows who, we left it with a site manager so contractors could just get on with the work, yet no work has been completed. Anyway, if you’re thinking about buying one of these homes stick to the negative reviews rather than hoping to be a lucky one (surely all sites have the same problems). We actually recommend my brother and he bought a property on the same estate, he moved in July and still hasn’t had his initial 3,7 and 14 day check with a site manager. It’s absolutely disgusting. We were sold a house that simply is not finished and no one is doing anything about it getting to an appropriate standard. Anyway, we have been approached by the media about our experience along with others on the estate so watch this space!

Claire · 20 September 2024

★★★★★ 5/5

Trustpilot

Best experience with Shirley and her…

Best experience with Shirley and her team at Ashberry Homes Elizabeth Gardens. Shirley is an asset to the company and extremely professional! Her knowledge is outstanding & all the information we have received is very detailed. It has made our buying experience stress free and the entire process has been seamless from the beginning. Its great to know we are in good hands, thank you Shirley you are a sweetheart!!

Stephanie · 27 July 2021

★★★★★ 5/5

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In the process of buying a new home…

In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.

Malcolm · 18 June 2022

★★★★★ 5/5

Trustpilot

The whole experience was really great

The whole experience was really great! Barbara is very nice and gave me all details regarding the house and the whole process. Only thing that can be improved is the Sales office ventilation, not only for the clients but mainly for the employees that need to stay there the whole time!

Carolina · 31 August 2023

★★★★★ 5/5

Trustpilot

We are delighted to have been able to…

We are delighted to have been able to secure the house we wanted at Beaumont Park. Debbie has been a star through our journey when we first saw the show house back in November to putting our deposit and choosing our options in January. We cannot wait to complete and move in and just hope everything continues smoothly.

MRS · 1 February 2023

★★★★★ 1/5

Trustpilot

Ashberry Homes, Pilgrims Way, Beverley

Our experience purchasing a new Ashberry (Bellway) home, Plot 199, Pilgrims Way, Beverley

T.H · 18 July 2026

★★★★★ 5/5

Trustpilot

The Wickets Desborough

We have recently purchased and moved into our new build in Desborough - The wickets. From the start of the process the sales Rep Rob has helped us make the house into a dream home. He has communicated everything with us and helped us with our solicitors! Since moving in Dips and Keith have exceeded our expectations, helping resolve our minor issues and making sure we are settling in. In all the process from the start to where we are now has been great, the team onsite have been fantastic looking after us and going above and beyond. Would highly recommend this site!

Andrew · 12 September 2024

★★★★★ 1/5

Trustpilot

Trees - Reported trees falling into our garden…

Reported trees falling into our garden from Ashberry's land on the 23rd August 2024, covering the fence and lawn. It will be 3 weeks on Friday where ** no one ** has been in contact. I have chased this up with Customer *care* and still waiting for a phone I was promised nearly 2 weeks ago I chased this up with construction director 3 days ago and still no contact. I still have trees which will require a chainsaw to be removed which is now damaging my lawn, plants and potentially the fence. I do not want apologies as this is beyond that and purely lip service. I want the trees removing and a good will gesture. If I could give minus stars I would. From their actions it is evident they do not care! Plot 1 Poppy Fields

SS · 11 September 2024

★★★★★ 5/5

Trustpilot

I want to take this opportunity to…

I want to take this opportunity to thank the team at Ashberry Homes at The Wickets in Desborough. Buying our first dream home has been made easy, simple and stress free from the beginning and dealing with Rob from the sales team, to dealing with Keith and Dippen helping making changes to our home straight forward with minimal snags. With 3 day and 7 days knocks to check we have everything in working condition. I highly recommend the team here when purchasing a home.

Kim · 5 September 2024

★★★★★ 1/5

Trustpilot

Contamination

I reserved a plot and was due to move in on October 24, Bellway/Ashberry hadn’t obtained the necessary approvals from the local authority and due to a dispute over contamination my move-in date has been delayed by at least eight months. The customer service and communication throughout this process have been shockingly poor. I spoke with the customer care director who encouraged me to take a refund or progress my compliant with the ombudsman.

James · 2 December 2024

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.

Nicole · 22 August 2024

★★★★★ 5/5

Trustpilot

Just a nice experience buying a new…

Just a nice experience buying a new house with Robert on the Wickets in Northamptonshire, Robert has been very professional and informative, I would definitely recommend buying a new home through Robert and Ashberry Homes.

Mark · 30 June 2024

★★★★★ 5/5

Trustpilot

Michael salesperson is very…

Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain

Mr · 2 March 2026

★★★★★ 5/5

Trustpilot

Brilliant always help out answers any…

Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more

Thea · 13 July 2026

★★★★★ 2/5

Trustpilot

Ashbury builder, Ryton

When purchasing a new build every site is different however If you are looking for a builder

Reviewer · 10 June 2026

★★★★★ 5/5

Trustpilot

My experience has been positive every…

My experience has been positive every step of the way. Everything has been covered and explained efficiently and informatively and always courteously. Very professional and a pleasure to deal with Ashberry Homes.

Susan · 2 August 2024

★★★★★ 5/5

Trustpilot

Exceptional

Tanya has been the most amazingly helpful, friendly, and professional contact at Ashberry Homes during my house purchase keeping me in the loop at every stage of the process which was very reassuring.

Ruth · 16 July 2024

★★★★★ 5/5

Trustpilot

Lesley was so helpful at Ashbury…

Lesley was so helpful at Ashbury homes!!! We first feel in love with the development but couldn't go ahead due to the sale of our house but lesley always kept us in mind if anything came up and now we have put our reservation fee down and we are so so so excited to move in late July!!! Thank you so much Lesley you are a star!!!

Annalise · 1 June 2021

★★★★★ 5/5

Trustpilot

The wickets desborough

Me and my partner have recently purchased a new build at THE WICKETS in desborough and couldn’t be any happier Dips the assistant site manager who has been looking after us, has gone above and beyond to make our house a home and we can’t thank him enough, Keith the site manager and rob the sales advisor have been 5 ⭐️ alsoWe couldn’t recommend this site and team enough Thank you for making our dream come true!

Jason · 5 September 2024

★★★★★ 1/5

Trustpilot

Very Bad Site Manger

I haven't even completed yet and I am disgusted with site manager at Church Veiw. Many things I have picked up and requested whilst visiting the plot, still nothing has been done. I have raised a complaint about these matters to head office which they acknowledged and sent an email over to the site, tagging in his manager and the sales office manager. The sales office called me, discussed the issues, documented them and sent them over to site to be sorted.I visited the plot again today for a demo and surprise surprise none of those issue have been rectify, on the email documented to the site, there was an issue specifically stated would be done by last Monday and yet again ignored. I was told by the assistant site manager that the site manager will be leaving the church veiw site on Thursday, probably to dodge dealing with my problems. I have raised these issues with the assistant manager, yet again promises have been made but will it get sorted, I have no confidence now.The overall experience after reserving the plot has been very poor. From a business which turnsover millions a year, the service is horrendous. How this guy is a site manager is a joke, very unprofessional, promises to lies. Not once when I've approached him has he documented these issues down, you tell him something, and brushes it off as soon as you leave.

Sammy · 3 July 2024

★★★★★ 1/5

Trustpilot

More like 1 star builder not 5 star

It would take me at least 5000 words to describe everything that has gone wrong with the house since our move in date, but the main problem here is Ashberry Homes/Bellway horrible customer service. Don't be fooled by the responses here, once you have completed on the house, forget about them fixing snags or responding to your messages or emails. A lot of our ongoing issues have been ongoing from our move in date. They promised they will fix them within a week, but they are still ongoing a year later and we receive no response from their customer service, site manager or even Bellway Durham managing director. Such as drafts and plumbing issues. We also paid for add ons that they did not install such as loft light and water tap in garage. They didnt install shower in our family bath when we completed so we should have known that they have 'forgotten' about other stuff we paid extra as well. Again, no response to when the paid extras will be installed a year later. When the house survey was due they came to our house and promised all kinds of things as long as we recommend them to a friend. This is how they get their '5 star builder' review. We shouldnt have believed them, but we were first time buyers and didnt expect site managers to promise us things when they dont expect to follow thrpugh those promises. They do have nice house plans so if you consider buying a home from Bellway/Ashberry make sure you dont complete on house until they have actually fixed the main issues. They tend to rush people in on the last day of the month so it looks good for their financial quaterly end review, but please dont fall for this like we did. They will likely 'forget' all the outstanding issues few weeks later.Update 03/07/2024: I can confirm that Ashberry Homes were very concerned about the bad review and got back in contact to do another list of issues that have been ongoing since our move in date. They were in contact for a short time and fixed a few minor issues, but are now back to ignoring us and not responding to emails or calls despite ongoing snags not being fixed. Do not complete on a property with them unless all major house snags fixed.

Ilze · 3 July 2024

★★★★★ 5/5

Trustpilot

Happy customer

We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.

Muna · 7 December 2025

★★★★★ 1/5

Trustpilot

6 months late and lots for faults

We reserve a home with ashburry in February 2023 and told it would be ready June/July, August at the latest. Due to delays our home was ready till December 23.You would think with the extra time given to get the house ready they would be no issues but we have had over 30 issues with the property mainly down to poor works manship and a lack of care. To date we still have 7 outstanding which have been outstanding for months, we have raised dozens of email, phone call and txt. Often we don't get a reply, then we do we get told it will be sort next week never gets done.A very bad builder with very poor customer service.

The · 27 June 2024