Ashberry Homes West Midlands Stafford reviews

★★★★★ 5/5

Trustpilot

Exceptional

Tanya has been the most amazingly helpful, friendly, and professional contact at Ashberry Homes during my house purchase keeping me in the loop at every stage of the process which was very reassuring.

Ruth · 16 July 2024

★★★★★ 5/5

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Lesley was so helpful at Ashbury…

Lesley was so helpful at Ashbury homes!!! We first feel in love with the development but couldn't go ahead due to the sale of our house but lesley always kept us in mind if anything came up and now we have put our reservation fee down and we are so so so excited to move in late July!!! Thank you so much Lesley you are a star!!!

Annalise · 1 June 2021

★★★★★ 5/5

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The wickets desborough

Me and my partner have recently purchased a new build at THE WICKETS in desborough and couldn’t be any happier Dips the assistant site manager who has been looking after us, has gone above and beyond to make our house a home and we can’t thank him enough, Keith the site manager and rob the sales advisor have been 5 ⭐️ alsoWe couldn’t recommend this site and team enough Thank you for making our dream come true!

Jason · 5 September 2024

★★★★★ 1/5

Trustpilot

Very Bad Site Manger

I haven't even completed yet and I am disgusted with site manager at Church Veiw. Many things I have picked up and requested whilst visiting the plot, still nothing has been done. I have raised a complaint about these matters to head office which they acknowledged and sent an email over to the site, tagging in his manager and the sales office manager. The sales office called me, discussed the issues, documented them and sent them over to site to be sorted.I visited the plot again today for a demo and surprise surprise none of those issue have been rectify, on the email documented to the site, there was an issue specifically stated would be done by last Monday and yet again ignored. I was told by the assistant site manager that the site manager will be leaving the church veiw site on Thursday, probably to dodge dealing with my problems. I have raised these issues with the assistant manager, yet again promises have been made but will it get sorted, I have no confidence now.The overall experience after reserving the plot has been very poor. From a business which turnsover millions a year, the service is horrendous. How this guy is a site manager is a joke, very unprofessional, promises to lies. Not once when I've approached him has he documented these issues down, you tell him something, and brushes it off as soon as you leave.

Sammy · 3 July 2024

★★★★★ 1/5

Trustpilot

More like 1 star builder not 5 star

It would take me at least 5000 words to describe everything that has gone wrong with the house since our move in date, but the main problem here is Ashberry Homes/Bellway horrible customer service. Don't be fooled by the responses here, once you have completed on the house, forget about them fixing snags or responding to your messages or emails. A lot of our ongoing issues have been ongoing from our move in date. They promised they will fix them within a week, but they are still ongoing a year later and we receive no response from their customer service, site manager or even Bellway Durham managing director. Such as drafts and plumbing issues. We also paid for add ons that they did not install such as loft light and water tap in garage. They didnt install shower in our family bath when we completed so we should have known that they have 'forgotten' about other stuff we paid extra as well. Again, no response to when the paid extras will be installed a year later. When the house survey was due they came to our house and promised all kinds of things as long as we recommend them to a friend. This is how they get their '5 star builder' review. We shouldnt have believed them, but we were first time buyers and didnt expect site managers to promise us things when they dont expect to follow thrpugh those promises. They do have nice house plans so if you consider buying a home from Bellway/Ashberry make sure you dont complete on house until they have actually fixed the main issues. They tend to rush people in on the last day of the month so it looks good for their financial quaterly end review, but please dont fall for this like we did. They will likely 'forget' all the outstanding issues few weeks later.Update 03/07/2024: I can confirm that Ashberry Homes were very concerned about the bad review and got back in contact to do another list of issues that have been ongoing since our move in date. They were in contact for a short time and fixed a few minor issues, but are now back to ignoring us and not responding to emails or calls despite ongoing snags not being fixed. Do not complete on a property with them unless all major house snags fixed.

Ilze · 3 July 2024

★★★★★ 5/5

Trustpilot

Happy customer

We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.

Muna · 7 December 2025

★★★★★ 1/5

Trustpilot

6 months late and lots for faults

We reserve a home with ashburry in February 2023 and told it would be ready June/July, August at the latest. Due to delays our home was ready till December 23.You would think with the extra time given to get the house ready they would be no issues but we have had over 30 issues with the property mainly down to poor works manship and a lack of care. To date we still have 7 outstanding which have been outstanding for months, we have raised dozens of email, phone call and txt. Often we don't get a reply, then we do we get told it will be sort next week never gets done.A very bad builder with very poor customer service.

The · 27 June 2024

★★★★★ 5/5

Trustpilot

Never bought a new build before

The sales consultant Sophie was helpful and gave us all the information prior to us selling our home. Upon receipt of a MoS, she arranged a viewing of our new home externally only and we were able to chose our options regarding flooring and kitchen. As to date we are extremely happy to be purchasing from Ashberry Homes

Tracey · 7 June 2022

★★★★★ 5/5

Trustpilot

My experience in purchasing a new home…

My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!

Mrs · 6 May 2026

★★★★★ 4/5

Trustpilot

This was very early in the process was…

This was very early in the process was was ok,

David · 1 July 2026

★★★★★ 5/5

Trustpilot

Cherry Meadows Hatton

Chrissie and the team at Cherry Meadows have been amazing! As first time buyers, Chrissie has answered all of our questions and has kept in contact throughout the whole process on mortgages offers and solicitor updates. Chrissie also took lots of time to help us choose our additional extras!

Amina · 17 April 2023

★★★★★ 4/5

Trustpilot

Ashberry homes

Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.

Mark · 17 May 2024

★★★★★ 1/5

Trustpilot

Dishonesty

In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.

R · 9 May 2024

★★★★★ 1/5

Trustpilot

Avoid At All Costs

Handed over keys and contracts after reserving my plot excitingly in December 2021. Promised with a Day 1, Day 3 and Day 7 snagging visit which never happened, I proceeded to call and write to the customer service team and sale teams about the lack of visit and undelivered promises.This initially went well, despite lengthy delays, a month on, I had my first visit with a large number of items on the snagging list, notably - an urgent matter of having only constant hot water coming from the shower of the main bathroom. This had taken about 6 months to sort out the main shower issue after constant lack of accountability and responsibility as well as constant outsourcing of jobs which finally resolved the so called “urgent” matter. Though all the other issues get overlooked completely.Nevertheless, customer service has been appalling, with numerous structural issues and even just simple questions around the house needing looked at and sorted from 2021 - still in 2023 yet to be sorted.They promise you communication and a 2 year warranty - but fail again and again to deliver. All you get is disappointment and delays, which trigger further issues for the development to sort out.Despite a lengthy email trial, and constantly waiting for a reply and response - surprisingly most of the jobs are emailed back as “closed” when absolutely nothing had been done and no contact had been made.Avoid at all costs unless you want to live a life of misery in your brand new home. No one seems to care or listen after you exchange contracts and start figuring out the many faults in your home.

Zuhair · 30 April 2024

★★★★★ 5/5

Trustpilot

What an exciting journey this has been

I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊

Adele · 30 April 2024

★★★★★ 4/5

Trustpilot

Ellena is excellent

Ellena is excellent, very helpful and professional at all times, she has a vast amount of knowledge and is always happy to help. One thing as a whole, would be to make full purchasing process and payments clearer, it was a shock to be told that we would need to pay 10% within 6 weeks.

Sharon · 26 July 2022

★★★★★ 1/5

Trustpilot

Home automation not working, heating system faulty, and major delays with broadband

This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.

Ken · 30 April 2026

★★★★★ 5/5

Trustpilot

Pilgrims Way,Beverley.

The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.

Stephen · 11 May 2024

★★★★★ 5/5

Trustpilot

Ashberry homes is great

Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.

Ka · 5 April 2026

★★★★★ 5/5

Trustpilot

Great help

Great help, assistance from the whole team. Excellent team work Every one willing to help and support.

Brian · 25 April 2026

★★★★★ 5/5

Trustpilot

Ashberry at Hatton

Chrissie the Sales Agent was extremely helpful. Went through everything thoroughly and efficiently. Felt under no pressure from her and she made me feel really at ease. Nothing seems to much trouble for her.Quality of properties was very good and it was very helpful looking round the show home.All in all a good experience hence 5 star rating

Mrs · 19 January 2022

★★★★★ 5/5

Trustpilot

Great staff

Great staff, Karen and Adam at the Hatton site have been fab.

Luke · 30 May 2026

★★★★★ 5/5

Trustpilot

Kathy was very helpful and still is…

Kathy was very helpful and still is helpful she has kept us informed and if we contact her she is always willing to help.

Joann · 27 August 2024

★★★★★ 1/5

Trustpilot

We bought a home on queensgate 6 years…

We bought a home on queensgate 6 years ago and we are still finding issues even now. As soon as the weather drops the house is freezing cold, it doesn't appear the required amount of insulation has been installed, and you can stick your hand under most doors, you can even get a few fingers through the front door. Give these a swerve, and that goes for anything bellway too.

Susster · 28 September 2024