Every review we hold for the St Ives office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIn house sales & lettings are an absolute disgrace, we booked a viewing with them for a house to rent, we really liked the house so decided to fill in an “application form” when I took it in to the estate agents no one knew anything about the application process so couldn’t help me, they took photo copies of our id’s and said they would file it the following day when the person who did know what to do was in, that evening the owner of the house contacted us and we realised it was someone we knew, they told us we could have the house absolutely no problems, so in the morning my wife contacted the estate agents and informed them that we had spoken to the owner and now our landlord the congratulated us and that was that...... next thing we know we got a bill through the door for 249+vat for our referencing and credit checks, that they had not done.... so my wife again went to see the estate agent at the Wallingford branch and she asked what the bill was for as they hadn’t done anything that they claimed? The estate agent agreed and told my wife the applications had not even been looked at since we had last been in and couldn’t understand why we had had this bill through, brilliant problem over.... only for my wife to receive a phone call from a “manager” she was incredibly rude to my wife implying that she was stupid for not understanding when my wife said she didn’t understand why we had a bill for referencing and credit checks when none had been done the manager continued to be rude and repeating the same dribble over and over. Next my wife tries to file a complaint with the owner of the estate agency and he basically dismissed his manager being rude as a case of her word against his managers, and dismissed the case of his agents word in the first instance about having not done anything with our application as a lie and again our word against theirs, he then had a conversation with me because he didn’t feel he was getting anywhere speaking to my wife in which he basically just repeated what he had said to my wife, but reiterated the fact that his estate agency has to make money, and that because we had viewed the property on the internet, had viewing and filled in an application form we were liable to these charges even though they charge the home owner to advertise the property, arrangement viewings and compiling a number of applicants, But I believe whole heartedly that these charges are criminal,
George · 1 September 2019
Agent replied · 1 September 2026
Hi George, we are sorry that you still feel this way, but as you know there are two sides to every story (some say three) Although we won't be airing our side in public, you are welcome to call me again any time for more clarity. We wish you luck in your future. IH.
★★★★★ 5/5
GoogleGreat team and really easy to work with.
James · 1 September 2025
Agent replied · 1 September 2026
Thank you so much, James! We’re thrilled to hear that you found the team easy to work with. It was a pleasure assisting you, and we look forward to helping you again in the future. If you ever need anything, don't hesitate to reach out! IH x
★★★★★ 1/5
GoogleHave barely heard from Thomas Morris, my first phone call in weeks was yesterday when we exchanged
Catriona · 21 May 2025
Agent replied · 26 August 2024
We are naturally very sorry that you were disappointed with our post sale service and are very grateful for your constructive feedback, which we will take fully on board. Now that the sale has completed, can we wish you every happiness in your new home.
★★★★★ 5/5
GoogleChloe took me around, she was very helpful and patient as I got lost on the way!
Norm1090 · 21 May 2025
Agent replied · 21 May 2026
Thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
★★★★★ 5/5
GoogleA wonderful group of staff, excellent customer service. Had a very positive experience and Jon was brilliant
Naveed · 1 September 2022
Agent replied · 1 September 2026
Thanks Naveed. Jon wishes you all the best for the future in your new home. Thanks again. IH. X
★★★★★ 5/5
GoogleThomas Morris were really supportive and great communicators throughout the house buying process. Jemma was so helpful and constantly kept me up to date. Would highly recommend.
Jonathan · 19 January 2021
Agent replied
Jonathan - Many thanks for your kind comments about Jemma and the team at St.Ives. I know that they will really appreciate the feedback.
★★★★★ 5/5
GoogleCollete did a really thorough review of a new premises, her comments were practical, reasonable and very informative. There was no feeling of judgement on the visit, she was purely there to support us in our health and safety practices.
Heather · 26 June 2023
★★★★★ 5/5
FacebookI can’t thank Sarah enough for all her help and support with our mortgage. She really did go above and beyond.
Cat · 26 January 2022
Agent replied · 6 February 2024
Thank you so much for your glowing review about Sarah!
★★★★★ 5/5
Yell10 out of 10
Me and my partner purchased our first home this year and couldn’t recommend Justyna enough! She was helpful from start to finish, always there to answer any questions or to give friendly advice, nothing was to much trouble a completely professional service from start to finish. Will definitely be recommending to friends and family.
SophieG-265 · 27 November 2021
★★★★★ 1/5
GoogleI have had Thomas Morris as a letting agent for a little over 18 months and I would not recommend anyone rent a property managed by Thomas Morris. I was left with intermittent heating for 2 months with absolutely no heating for about 2 weeks. During this time the temperature in the bedroom dropped to 9 Celsius. I was not offered any compensation or any way to alleviate the problem (i.e. electric heater). Thomas Morris have also lost the management keys which meant I had to take time off work to let a contractor into the property. The property inspections are much more intrusive than any other letting agent I have dealt with. Upon moving out of the property I attended a pre-vacating meeting with their property inspector (which I had to take time off work to attend) which was meant to raise any issues that may need attention to allow for an easier final inspection. Several issues were then highlighted on the final inspection that were not mentioned at the pre-vacating meeting. I am glad to be out of the property and not have to deal with Thomas Morris again.
Rob · 2 October 2018
Agent replied
Dear Mr Carrington, I am genuinely sorry to hear about your experience and will pass your comments on to the property management team.
★★★★★ 5/5
GoogleI have been dealing with Becky lately within the letting of 10 or 11 void properties that my client wanted re-letting in the Wyton area. I work for a Property Management company who has a company landlord as a client.
Since day one Becky and the whole team have been so efficient in getting the properties re marketed and re let. They always no what is happening with the properties when calling for updates and any requests are done with no hassle at all.
Their knowledge of the area and getting viewings booked in was very impressive and would be more than happy to use them again in the future
Alex · 2 October 2018
Agent replied
Thank you very much for your 5 star review Alex and for taking the time to write a review. It's great to hear you have been so impressed with the service you have received from the whole team at our St Ives office. I know they will all really appreciate your comments.
★★★★★ 5/5
YellFantastic service from Justyna
We have been using Justyna to arrange our mortgage applications. She is so friendly, helpful and efficient. When our chain broke Justyna was on hand straight away to make an application for a new property securing us the best rate available. Justyna has made the whole mortgage application and process completely hassle free.
NicolaK-202 · 3 December 2021
★★★★★ 5/5
GoogleGreat Service from Thomas Morris!
Kevin · 9 September 2025
Agent replied · 13 April 2026
Thank you for your 5 star review!
★★★★★ 5/5
GoogleIn House were brilliant in selling our property. Phil Hamp and his team were excellent we really would recommend using In House.
Alan · 1 September 2021
Agent replied · 1 September 2026
Hi Alan. Thanks so much for this. Phil and team say hi and please keep in touch.
★★★★★ 5/5
GoogleI recently asked Paul Blake with help on a planning and valuing query that I had with a property.
His detailed research, professionalism and understanding of my query was exemplary,
He wrote when he said that he would, he telephoned when he said that he would and he E mailed when he said that he would. He could have done no more to satisfy my requirements in this matter.
What a refreshing change. Very many thanks indeed.
Richard · 2 October 2019
Agent replied
Hi There,
What an excellent and detailed review - thanks!
★★★★★ 5/5
GoogleJustyna Ferra !!Very good to work with, best company, fast and efficient, I recommend!!
Piotr · 30 May 2025
Agent replied · 30 June 2024
Hi Piotr, Excellent to hear that Justyna was great to work with and that you recommend.
★★★★★ 5/5
GoogleAll the staff from start to finish went above and beyond to make sure a complicated sale went through, Jemma, Sofya, Dan, honor & week-end staff that did the viewings, Jemma following up and chasing information. updating us of everything needed. We highly recommend this lovely team at Thomas Morris. TY
Michelle · 16 September 2023
Agent replied · 29 July 2023
Glad we could help Michelle and THANKS for the review.
★★★★★ 5/5
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James · 1 June 2024
★★★★★ 5/5
GoogleReceived helpful and constructive advice. Daljit looked around the house and patiently heard our plans and expectations. He then explained the current and future market scenario along with the projected valuation of our house. He also …
S · 29 June 2024
Agent replied · 29 June 2026
Thank you for such a fantastic 5 star review of our estate agents Ms Chatterjee - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best.
★★★★★ 1/5
GoogleI wanted to express my dissatisfaction regarding the meeting today and the communication I received from your team. During my call, I was very clear that I was only interested in a one-off visit for Health & Safety support. However, I was …
Ismail · 26 June 2025
★★★★★ 5/5
GoogleAgency Express and in particular my board contractor Scott Brittan are helpful and offer a prompt and efficient and reliable service.
Mark · 24 January 2026
★★★★★ 5/5
GoogleGive Barney a big shout out for us been brilliant with both purchases we’ve had through you guys over 2 years. Not only a lovely lad but great at his job also makes life very easy.Cheers all👍 …
Arran · 30 May 2024
Agent replied · 21 May 2024
Thank you Arran for the "big shout out " for Barney, glad he could help, I will let him and the team at St Ives now.
★★★★★ 4/5
YellGreat service from Thomas Morris
A very smooth sale via Thomas Morris - the team were very attentive and kept me in the loop the whole way through the process. Would definitely recommend them - especially Becky - how does she always seem to know what is going on all the time is a special gift!
MariaC-377 · 6 December 2021
★★★★★ 5/5
GoogleEveryone we met through Thomas Morris St Ives branch, during the process of moving, was very helpful and approachable (Alex , Rob, Dan, Sue, Becky to name just a few - thank you!) A special mention of Jemma Woodroff who worked really very hard and went above and beyond to keep our chain together to completion - thank you so much!
Sarah · 16 September 2022
Agent replied
Hi Sarah. Thank you for your very kind review and the "shout out" for some of the St.Ives team, it's really appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
