Trusted Agent profile · St Ives · Cambridgeshire

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Thomas Morris St Ives reviews

★★★★★ Excellent

843 reviews across 3 platforms

24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB

Part of Thomas Morris, see every office.

Thomas Morris's office in St Ives, Cambridgeshire, at 24-26 Crown St, is rated 4.7 out of 5 across 843 reviews on three platforms, including 730 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.

Google logo

4.8 / 5

730

Reviews on Google

This office

Facebook logo

4.6 / 5

80

Reviews on Facebook

This office

Yell logo

4.7 / 5

33

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reputation Matters · videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris · 16:42

Reviews

Every review we hold for the St Ives office, from every platform, shown as written. First names only.

5/5

Google

Stuart was extremely thorough and patient. He spent time discussing health and safety information that I wanted further understanding on. His manner is approachable and transparent. His approach is helpful, considerate …

M · 26 June 2023

5/5

Google

Justyna's excellent and I will definitely both recommend her to my friends and look forward to working with her once my current mortgage expires. Thank you for your support during the application process!

Andrew · 30 May 2024

Agent replied · 30 December 2023

Justyna will be delighted to see this review. Thank you very much Andrew.

5/5

Google

I’ve found Thomas Morris to have a really friendly and helpful approach. From the day you list your house to the day you sell it they are always keeping you updated on the progress. Their Mortgage Advisor Justyna is so knowledgeable and goes above and beyond to get you the best deal!

Colin · 18 September 2020

5/5

Google

Very helpful team. Kept me advised and informed.

Gillie · 21 May 2025

Agent replied · 21 May 2026

Gillie, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case.

5/5

Facebook

Excellent service. Sarah was an absolute godsend and made a very very stressful experience easy to cope with. Cannot recommend highly enough.

David · 22 October 2019

Agent replied

Thanks you David!

5/5

Google

In House not only made our recent house move as smooth as possible they also gave us the confidence to move house. From start to finish we were provided with daily support. The entire process was very quick and with the support of the Sales Progression team everything went to plan. I couldn't rate In House highly enough, the entire team were amazing.

Keely · 1 September 2021

Agent replied · 1 September 2026

Thank you Keely. We all really enjoyed working with you, the whole team wish you well. Please pop in when you are passing. IH. X

5/5

Google

Justyna , Made buying a house such a breeze! I was new to home buying, and have heard horror stories from friends and family about terrible agents. (JF) was professional and personal! She never made me feel uncomfortable and helped me every step of the way! Very professional, experienced and helpful advisor . Highly recommend.

Adrijon · 2 October 2022

Agent replied

Hi There Adrijon and thank you for your rating and comments.

5/5

Google

Thomas Morris were fantastic from start to finish! After my first sale fell through (no fault of theirs) they were excellent in getting my house back on the market and sold. Always responding quickly to any questions I had and showing they …

Jamie · 4 October 2023

Agent replied · 29 July 2023

Thank you Jamie - your comments are noted and will be passed on to our fantastic team at St.Ives.

5/5

Google

Thomas Morris, and Will in particular, have done an incredible job for me in a really challenging market. Would not hesitate to recommend. …

Mark · 4 October 2024

Agent replied · 20 November 2023

Hi Mark and thank you for your very kind comments and offer to recommend our services. Will and the team will be informed.

5/5

Google

InHouse have provided an excellent service for us as we recently begun renting a property. They were responsive and patient throughout the move and have been quick to answer any questions. We recently had a problem at the house and Jon came straight away to help us out despite the inconvenience. They provide a great service and we can highly recommend them.

Jess · 1 September 2021

Agent replied · 1 September 2026

Hi Jess, thanks for this. Jon and his team take pride in going the extra mile, thanks for recognising it. IH. X

5/5

Google

I am interested in buying a property in the St Ives area. Thomas Morris have been the only local Estate agent that have shown any interest in this fact. I have been kept upto date on movement of properties advised of new properties etc. I hope that they are involved in the purchase of my new property and I will definitely use them for the sale of my own.

Joanne · 2 October 2019

Agent replied

Hi There Joanne, Firstly, thanks for your fantastic 5 STAR review!! I know that the team at St.Ives will be delighted to read it. Let's hope that we do have the opportunity to help you with a property sale in the future. Thanks again for your post.

1/5

Google

Awful business . Very unprofessional. Could say much more ...

AreEvps · 10 April 2025

Agent replied · 21 May 2026

I am really sorry you have not been happy with the experience you’ve had with us. We take customer satisfaction very importantly and I would like to look into the issues further. Please could you email me at: paul.saunders@thomasmorris.co.uk and I will be happy to investigate the matter further. Thank you

5/5

Facebook

What a fantastic team at the St Ives branch. It’s been a tough year selling our house, however I’ve always received continuous support and positive encouragement. I would like to say a big big thank you to Katy and the team for all of the hard work over the last year! Wayne & Alex

Wayne · 31 January 2019

5/5

Google

The whole team at Thomas Morris have been amazing, professional and friendly. I have just brought my first home and have been dealing mainly with Jemma who has been incredible! She has kept me up to date with the whole process and I am grateful to have worked with her. Would highly recommend her and the team. Thank you Thomas Morris!

Lauren · 2 October 2021

Agent replied · 14 June 2024

Thank you Lauren! I'll make sure that Jemma and the team are aware of your comments and 5 star rating.

5/5

Google

Jemma at Thomas Morris, was so pro active and caring. She made sure we were kept up to date every step of the way and made you feel so valued.

Carla · 30 May 2024

Agent replied · 3 June 2024

Thank you very much Carla - your kind words will mean a lot to Jemma and the team at our St.Ives office.

5/5

Google

Thomas Morris handled my purchase of a house in St Ives, and were consistently friendly and professional throughout, from the first viewing of the house, through the admin stages and on towards completion. At each stage they kept in good …

Iain · 4 October 2023

Agent replied

Hello Iain and thank you for your detailed review of you experience with our St.Ives team. I'm pleased that they kept you well informed and that "everything was as smooth as possible".

1/5

Facebook

Disgusting company. Takes the sides of landlords when tenancy has ended. They hold on to deposits for weeks with no good reason. They lie about if they are in the office to avoid phone calls. DO NOT use this company if you want your deposit back. Hiding behind nonsense “legalities” in order to deflect the blame from the fact they don’t want to give you your money back. HORRENDOUS.

Matt · 16 January 2019

Agent replied

Completely agree yet another example of the horrendous customer service that proves you should NEVER rent from these people.

4/5

Google

Very helpful and pro-active service.

Christine · 21 May 2025

Agent replied · 21 May 2026

Thank you for your kind comments Christine, our St Ives team will be delighted

5/5

Google

Jemma at Thomas Morris was brilliant dealing with our house purchase in St Ives, keeping the seller informed of the progress every step of the way. The sale of our own property was incredibly complicated and lengthy and without Jemma we could have lost our purchase. Thanks to all at Thomas Morris.

Felicity · 2 October 2022

Agent replied

We really appreciate your comments Felicity as will Jemma and the rest of the fantastic team at St.Ives.

5/5

Facebook

We recently sold our house with Thomas Morris and the service we received, from start to finish, was great. Dan’s knowledge of the market and recommendations were spot on and any time I needed to speak to someone in the office they were always very helpful and friendly. I would definitely recommend Thomas Morris!

Laura · 6 July 2022

Agent replied · 6 February 2024

Thanks Laura for your brilliant review

5/5

Google

Jon at Inhouse has done a great job renting my house in Wallingford and has made the process very easy from the start, going above and beyond to help sort any issues that have arisen - highly recommended, Simon - Wallingford.

Simon · 1 September 2023

Agent replied · 1 September 2026

Hi Simon. Thank you for taking the time to leave this review. Jon is looking forward to continue working with you. Many thanks, I.H. X

5/5

Facebook

As a supplier to Thomas Morris I get to work closely with them and I can honestly say that it is no surprise that they are always winning awards as the whole team is an absolutely pleasure to deal with and so dedicated to their client care. Keep up the good work Katy, Simon and everyone else

Phill · 18 December 2021

Agent replied · 6 February 2024

THANKS Phill !

5/5

Google

We’ve just sold our house through Thomas Morris St Ives and they’ve been fantastic from start to finish. Communication was great, keeping us up to date with feedback from viewings, and about offers. They were professional and friendly …

Sarah · 4 October 2023

Agent replied

Hello Sarah -Thanks for your detailed review and FIVE star rating! I'll ensure sure that the St.Ives team are made aware of your recommendation.

4/5

Yell

Great agent

We had a scheduled viewing on Saturday for our house which is on thw market. Sue Deighton was the agent that handled the viewing and she was a delight.Sue arrived early to introduce herself and was a delightful.Very friendly and professional.

DeboraD-3 · 6 December 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Thomas Morris St Ives

Has Thomas Morris won any awards?

Yes. In The Trusted Agent 2026 awards: Thomas Morris, St Ives won Platinum; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Royston won Gold; Thomas Morris, Biggleswade won Gold.

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