Trusted Agent profile Β· St Ives Β· Cambridgeshire

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Thomas Morris St Ives reviews

β˜…β˜…β˜…β˜…β˜… Excellent

843 reviews across 3 platforms

24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB

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Thomas Morris's office in St Ives, Cambridgeshire, at 24-26 Crown St, is rated 4.7 out of 5 across 843 reviews on three platforms, including 730 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.

Google logo

4.8 / 5

730

Reviews on Google

This office

Facebook logo

4.6 / 5

80

Reviews on Facebook

This office

Yell logo

4.7 / 5

33

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reputation Matters Β· videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris Β· 16:42

Reviews

Every review we hold for the St Ives office, from every platform, shown as written. First names only.

5/5

Google

Claire Hirst is extremely helpful and very professional. I highly recommend her.

Ian Β· 16 September 2023

Agent replied Β· 29 July 2023

Thank you Ian - I will ensure that Claire and the team are aware of you kind comments and 5 star rating.

5/5

Google

It’s been a long journey with many ups and downs along the way but Guy, Jess and the In-House team were really supportive along the way. They get 5 stars for service and effort in a very stressful environment - well done!

Andrew Β· 1 September 2024

Agent replied Β· 1 September 2026

Thank you very much for your review! We will continue to do everything we can to make your house move as smooth as possible! 🏠 …

5/5

Google

The In House team were excellent! Always ready to help & answer questions. They did everything they could do to keep the process moving and the chain happy. The In House Sales Progression team were fantastic, I couldn't have asked for more!

How_not_to_play Β· 1 September 2024

Agent replied Β· 1 September 2026

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our In House team and Sales Progression team to be excellent and supportive throughout the process. Our goal is always to provide top-notch service and ensure a smooth and happy experience for our clients. Your kind words mean a lot to us, and we appreciate your trust in our team. If you ever have more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Best wishes, IH x

5/5

Google

Jarrad Gough - Co Durham , has always been first class and nothing is any trouble

Sarahann Β· 17 May 2026

3/5

Google

Came across very dismissive over the phone and emails when inquiring about rental.

Nikol Β· 1 September 2025

Agent replied Β· 1 September 2026

Thank you for your feedback. We’re sorry to hear that you felt dismissed during your inquiry, as we always aim to be approachable and helpful in all our communications. Unfortunately, we’ve been unable to locate your contact details in our system to reach out to you directly. If you could kindly get in touch with us, we’d appreciate the opportunity to discuss your experience and assist with your rental inquiry.

5/5

Google

Very helpful, flexible and uncomplicated process πŸ‘ Thanks for Jon and Leah …

Farah Β· 1 September 2025

Agent replied Β· 1 September 2026

Thank you so much, Farah! We’re delighted that your experience as a new tenant was helpful and straightforward. Jon and Leah will be thrilled to hear your feedback! If you need anything moving forward, please don’t hesitate to reach out, we’re here to help! IH x

5/5

Google

As a new client our experience with WorkNest has been fantastic - quick, attentive and on hand to support us with any HR and H&S needs. Kas M has been a super star from day one!

MAG Β· 26 November 2025

5/5

Google

Received great service from Embrace Financial Services. Upon receiving a glowing review from a family member I rang and asked to deal directly with β€œJustyna Ferra” after they had a mortgage arranged by her and received great service. …

Jack Β· 4 October 2024

Agent replied Β· 30 December 2023

What a glowing reference Jack! Thank you for your post and offer to recommend Justyna - I will ensure that she is made aware.

5/5

Google

Rob from Thomas Morris was very helpful throughout the moving process. He was easily contactable and always kept me up to date with information. Would highly recommend Rob!!

Emma Β· 18 September 2021

Agent replied Β· 27 June 2024

Thank you Emma - I'll make sure that Rob and the team are made aware your post.

5/5

Google

Professional, hands on approach. Property Ombudsman was there for us whenever needed help. Easy to talk to and focused on getting the deal done! Definetely can recommend! :)

Tomasz Β· 18 September 2021

Agent replied Β· 27 May 2024

Thanks Tomasz - what a lovely review!

5/5

Google

Many thanks to Ryan, Beth and the rest of the Inhouse team! You've all been really helpful in my property purchase, and no doubt I'll use your services again, should ever I come to sell!

Thomas Β· 1 September 2019

Agent replied Β· 1 September 2026

Hi Thomas, thanks for appreciating our teamwork. You are welcome back any time. IH. X

5/5

Facebook

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Rodrigue Β· 29 March 2024

5/5

Google

We've been dealing with Abbie Van Rensburg and first time we have met, it was her first day at work.. Watching her progress and grow within the company in such a short period of time is amazing, she has become so much more engaged and so much more experienced.. Really good and very effective approach towards clients.. All the documents has gone through smoothly and there was no complications.. Thank you so much and I highly recommend dealing with such team, that will actually care and put effort to organise everything for you.. Thank you

Igor Β· 1 September 2020

Agent replied Β· 1 September 2026

Hi. Thanks for this. Abbie has really grown in confidence and this will help her even more. Thanks for the team compliment too, we care about all of our clients. IH. X

5/5

Google

I am very happy with the service I got, from the lady who showed me the house to the rest of the team, everybody is friendly, processes applications fast and very good with communication. I am very happy.

Likeleli Β· 16 September 2024

Agent replied Β· 20 November 2023

We're happy if you are happy Likeleli ! Thanks for the review and the 5 stars, we really do appreciate it very much.

5/5

Google

Paul and the team at Thomas Morris are amazing and I would recommend them to anyone who is looking to buy or sell a property. Very friendly and helpful.

Stephen Β· 21 April 2021

Agent replied

Thanks Stephen - I'm so pleased that you found the team at St.Ives to be " Very friendly and helpful ". I'll let them know about your review!

5/5

Google

What a great service! The app is super easy to use and requests are always picked up and processed quickly.

Rachel Β· 24 March 2026

5/5

Google

In House were fantastic throughout the process of purchasing our first home. The support we received from Ryan, Adam and the rest of the team was outstanding, and we wouldn’t hesitate to recommend them.

Alexandra Β· 1 September 2019

Agent replied Β· 1 September 2026

Hi Alexandra. Thanks for your appreciation. The team wish you luck and happiness. IH. X

5/5

Google

Thomas Morris have been selling properties for me for the last 11 years. They have always been friendly, efficient and professional. This year Barney Hase of Thomas Morris, sold a property for me. He showed …

Chris Β· 4 October 2024

Agent replied Β· 21 November 2023

Thank you Chris - your comments and rating are really appreciated. I will ensure that Barney, Katy and the team are made aware.

5/5

Google

A fantastic company who do a great job in looking after our boards! Thank you

Butler Β· 24 April 2026

5/5

Google

Excellent Estate Agent, return calls and deal with everything efficiently

Lesley Β· 21 August 2025

Agent replied Β· 21 May 2026

Thank you for your kind comments and 5 star review Lesley, much appreciated by the whole team

5/5

Google

I have just completed the sale of my late mother's house through Thomas Morris and have found them to be very professional, always responsive and helpful, but especially so during the inevitable stressful moments, when they were supportive and optimistic. During a hectic final week to completion, they were extremely proactive in keeping in touch with me, the buyers and the conveyancers to make sure everything came together. I highly recommend their services

Elaine Β· 2 October 2021

Agent replied Β· 10 June 2024

Thanks Elaine - We really appreciate your comments and offer to recommend our services in the future.

5/5

Facebook

Sarah Mercer (mortgage advisor) was so helpful when I bought my first property three years ago that I sought her out again when looking to move. She goes above and beyond to solve even the smallest issues, and is always quick to respond to any queries. Sarah is lovely to work with, and I would fully recommend her services.

Alice Β· 5 May 2021

5/5

Facebook

As first time buyers, we didn't really know anything about purchasing a property and were recommended by our friends to speak with Sarah in regards to applying for a mortgage. From the moment we met with Sarah she has been not only a wealth of knowledge around every aspect of our purchase but also a solid support network for the both of us at such a stressful time. Sarah has gone above and beyond on numerous occasions to help us when we needed her and consistently put our minds at ease when we had lost all optimism. We had a rough ride buying our first home and if it wasn't for Sarah's dedication, professionalism and support, i'm not sure we would have ever got there! We would highly recommend her service to anyone who is buying, especially if it's for the first time.

Tara Β· 22 October 2019

Agent replied

What a lovely review - thank you!

5/5

Google

We dealt with the team at Thomas Morris St Ives when we sold our house and purchased another property they were selling, all the team at this branch are outstanding, they guided us through the process with ease, they are so helpful and very professional, we are actually moving again but with a P/X and even though we can't deal with them this time as we have to go through the builders choices they still have been able to give us good advice and guide us in the right direction. You could not ask anymore from this team. I would not hesitate to recommend these people to anyone. Thankyou Thomas Morris Team.

Mark Β· 2 October 2019

Agent replied

Dear Mark - thank you for that review. I know that the St.Ives team always work hard to make buying, selling or renting as easy as they can - though it's not always possible! I'm glad that on this occasion they were able t help.

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Questions about Thomas Morris St Ives

Has Thomas Morris won any awards?

Yes. In The Trusted Agent 2026 awards: Thomas Morris, St Ives won Platinum; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Royston won Gold; Thomas Morris, Biggleswade won Gold.

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