Reeds Rains, St Helens reviews

★★★★★ 5/5

Google

My experience with reeds rains was extremely professional! I have been dealing lately with reeds rains and in particular Ellie who went above and beyond to make my experience in renting one of their property’s a very stress free process. Given the fact I’m coming from across the water from Ireland, Ellie reassured me and was so helpful every step of the way. Shes a huge asset to the agency! Thank you so much to all at reeds rains.PositiveProfessionalism

Rachel · 20 June 2021

★★★★★ 5/5

Google

viewed a property today with Alan. extremely helpful, friendly and welcoming, Alan was on time with a great attitude, he went above and beyond for us, couldn't have asked to have been shown around by a better agent. got the viewing last minute by Kelly who also went out of her way to help us and was extremly pleasant, great staff from Reid's rains.

Donna · 23 April 2023

★★★★★ 5/5

Google

We have just completed on the purchase of our first home which was being sold through Reeds Rains. Jen and Olivia were so helpful and friendly from the first viewing through to picking up the keys. They went the extra mile to make sure we were kept updated and could complete within 3 months! Would definitely recommend

Andrew · 20 October 2023

★★★★★ 5/5

Google

Had a viewing today with an outstanding gentleman called Alan, went out of his way for us and he also had a fantastic sense of humour. Can't praise him highly enough, thank you Alan, that fiver you gave me to leave this review will buy Sandra a few packets of crisps.

Craig · 29 February 2024

★★★★★ 1/5

Google

Ellie was fantastic moving us in, unfortunately it has been absolutely terrible ever since and I can not express how bad the whole experience has been, promises not followed up, no communication, unprofessional responses and moved us in to an unfit and unsafe property and we’re still fighting to have issues resolved that shouldn’t of been there since we moved in, it has also come as an added expense to ourselves that we did not account for when we agreed to move overall has been the worst experience and a massive let down!

Mark · 18 January 2021

★★★★★ 5/5

Google

Just wanted to say a really big thanks to Jen who has helped and guided us through the selling process successfully many thanks for answering all our queries even when sent out of hours Would really recommend Reeds Rains for selling as so helpful and friendly

Tracy · 29 May 2024

★★★★★ 5/5

Facebook

We went with reeds rains initially as a “joint venture” after becoming unhappy with another well known local estate agent that we initially went with. Within a week they had sold our house for full asking price! Then we had the highest level of service, & they supported us throughout the sale providing us with constant updates & chasing solicitors on our behalf.I would highly recommend reeds rains, and especially Jane who made our move so quick & easy.

Jessica · 21 March 2021

★★★★★ 5/5

Google

I had a very good experience with Reeds Rains in St Helens. I purchased a property through them and dealt with Jane who was lovely. Although Jane was acting for the vendor, she looked after me as my own sale had already gone through. Great service and I would highly recommend.

Sam · 19 December 2023

★★★★★ 5/5

Google

Selling a house is a notoriously difficult time, but the whole process of selling our property with Reeds Rains was easy. Everything was handled professionally, efficiently and was a completely stress free experience for us. I honestly can't fault Emily and her team. Emily always kept us in the loop with regular comms and was always helpful and friendly. Thank you for everything.

Julie · 18 January 2023

★★★★★ 5/5

Google

We have had a great experience buying our home through Reeds Rains. Jen was very personable and informative during our house viewing and she had lots of knowledge of the area. She also responded to phone calls and messages promptly and was very friendly throughout the process. Would highly recommend and couldn't thank Jen and the Reeds Rains team enough!

Matthew · 18 January 2025

★★★★★ 5/5

Google

I had a very good experience with Reeds Rains in St Helens. I purchased a property through them and dealt with Jane who was lovely. Although Jane was acting for the vendor, she looked after me as my own sale had already gone through. Great service and I would highly recommend.

Sam · 10 December 2023

★★★★★ 5/5

Google

We would like to thank Eleanor for her great service and for keeping us in mind with every step of our rental application from registering, arranging a virtual viewing of a property at short notice and seeing us through the referencing check, being supportive and patient with us whilst sourcing further documentation. My wife and I will use Reed Rains again in the future and hope to deal with Ellie again.

Glen · 18 January 2022

★★★★★ 5/5

Google

Myself and my partner are renting a property through the St. Helens Branch and all I can say is that they have been professional and informative all the way through. Our case has been handled by Ellie and having the process handled by one person has been fantastic, no bouncing between agents risking crossed wires just one streamlined, professional and accommodating point of contact. Ellie was fantastic well deserving of the 5 stars.PositiveProfessionalism

Tom · 30 August 2021

★★★★★ 5/5

Google

Jen managed to sell our house after months and months of trying to sell through other agents. Jen got the job done. She is professional, proactive and sees the job through right to the end. Will be recommending Jen to anyone thinking of selling their house. Thank you Jen!

Charlotte · 19 December 2023

★★★★★ 5/5

Google

We are in progress of renting house and we want to say that first time we experienced such a warm welcome and professionalism of Reeds rains agent Alan. Throughout whole viewing Alan was presenting house in incredible and interesting way. He made us feel special and gave us great advices. It was a huge pleasure. Thank you so much.

Adam · 24 March 2023

★★★★★ 5/5

Google

I sold my property through auction (iamsold) with the assistance of Reid Reins in St Helens. The whole process was painless and quick. Would highly recommend. All the staff were lovely and nothing was too much trouble

Helen · 13 February 2026

★★★★★ 5/5

Google

Alan was great, showed me houses a few times during viewings and each time he is very professional and positive. It's extremely easy to arrange viewing with this agency, the process is easy and pleasant. Thank you

Luqi · 30 July 2024

★★★★★ 5/5

Google

We viewed a property this morning and are first time buyers and Alan showed us around and was a massive help. Answered all questions we had and talked us through everything. Great man!

Connor · 13 March 2026

★★★★★ 5/5

Google

We dealt with Georgia who did nothing but her best to make everything as stress free as possible and made our experience amazing, very quick to reply to emails and phone calls, very professional and friendly, from the viewing to the move in was a breeze and I can’t thank her enough for all her hard work and help!

Josh · 22 February 2023

★★★★★ 5/5

Google

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team

Chloe · 18 January 2022

★★★★★ 5/5

Google

Emily and her team at Reeds Rains did a great job in helping us sell our house. The communication was clear and they kept us up to date at all stages in the process. Everyone that we interacted with was very friendly and professional. We would highly recommend Reeds Rains estate agent for anyone looking to sell their home.

Laura · 18 January 2023

★★★★★ 5/5

Google

We would like to thank Olivia for such a great communication and massive help throughout the process. Nothing was a bother for her and her team. We were first time buyers and so we had a lot of questions (sometimes silly once) were our solicitor didn't have time to answer but for Olivia that wasn't an issue. Highly recommended Reeds Rains and we will use your service in a future (if/when required) 😀

Kate · 20 April 2024

★★★★★ 5/5

Google

I have purchased a property marketed by Jordan Hughes at Reeds Rains. Jordan was a very pleasant, well presented young man, with a professional and friendly manner. The sale became protracted due to legal issues made more difficult by Covid and two lockdowns. All the staff I spoke to in the office especially Elli were, helpful and pleasant, ensuring my enquiries were passed to Jordan who always responded in a timely manner.

Dave · 18 January 2021

★★★★★ 5/5

Google

After looking at renting a house from other agents over the past few months and missing out on many of them. I saw one through Reeds Rains and spoke to Ellie who has been absolutely brilliant. A pleasure to speak to and going that extra mile to help. I Couldn't have asked for any more. Fantastic customer service that you don't usually see nowadays. 10/10 would highly recommend.PositiveResponsiveness, Quality, Professionalism

Jonathan · 20 June 2021