Reeds Rains, St Helens reviews

★★★★★ 5/5

Google

Jen Box has recently prepared a valuation of my parents home for probate. I'd like to thank her for her professionalism, kindness and empathy as we navigate this difficult time.

Ian · 8 August 2026

★★★★★ 5/5

Google

After our private landlord had put the property we were renting up for sale we needed to find another new private rental quite quickly. Reeds Rains successfully helped us to secure a new private rental in just a few weeks. Georgia Nicholas is a credit to the St Helens branch, she's super friendly and efficient. I would recommend Reed Rains for finding private tenancies.

Rebecca · 21 December 2023

★★★★★ 5/5

Google

We bought our first home with Reeds Reins and we are so grateful for all the help from Jane during the process. Jane helped us so much and made sure to stay in touch so the process was a lot less stressful for ourselves! It seemed a lot easier having such good communication and updates, the help was always there. Thank you to Alan aswell who was there on our first viewing of the property and the second. Alan was so welcoming and helpful and was always a pleasure to speak to. We’d definitely recommend Reeds Reins and thank you once again for all the help, we’re so happy with our first home.

Seana · 3 October 2024

★★★★★ 5/5

Google

I could not rate Reeds Rains St Helens any less than 5 stars. Estates agents can often be rude and very unhelpful, but the staff at this office are very professional, especially Jane. Our sale would not have gone through without Jane’s assistance. She answered all of emails, calls and chased our sale with the vendors and their solicitors to ensure completion occurred. Thanks so much for all your help . Amanda and Ben 👍

Amanda · 18 January 2023

★★★★★ 5/5

Google

Excellent service from everyone especially Emily. We had a challenging time trying to sell our house but Reeds Rains kept us updated ever step of the way. They are friendly, professional, and very easy to deal with. I would highly recommend them.

Joanne · 17 December 2024

★★★★★ 5/5

Google

Mr. Alan “Really friendly, professional and very helpful during the viewing. He made us feel comfortable during the viewing and took the time to explain everything.”

Sahini · 15 August 2026

★★★★★ 5/5

Google

I cannot thank Calum at reeds rwins enough he goes above and beyond for his clients. I rented through reeds reins and he made sure anything I needed throughout my tenancy was sorted and did so in a professional manner and took all the stress away of any problems. I highly recommend reeds reins and I would definitely use them again if I needed to rent again. Thank you to you all it's really appreciated.PositiveResponsiveness, Quality, Professionalism

Donna · 20 June 2022

★★★★★ 5/5

Google

This is the first time I have rented in years and I didn't know what to expect about the customer service and support in securing a tenancy. I need not have been concerned, Calum Knight worked alongside me, regularly updating me on the application process and answering any queries along the way. Calum was professional and helpful throughout the process and his warm friendly manner made it easy to talk through any concerns I had and made the process so much easier! I would definitely recommend Reeds Reins.

Claire · 18 January 2022

★★★★★ 5/5

Google

After looking at other estate agents in our area we decided to go with Reeds Rains due to their professionalism and friendly style. Their knowledge of the market in our area became apparent when they were able to sell our house in 10 days. They did this by professionally marketing the property, we were particularly impressed by their online ‘doll house’. Unfortunately Reeds Rains recommended a conveyancer to us that did not meet our expectations. This resulted in major delays to the sale of the property. To their credit Reeds Rains accepted that they should not have recommended this conveyancer and were very apologetic. The staff at Reeds Rains worked very hard to progress the sale and were very supportive when we got a new conveyancer. In particular Jane Kerrigan, was always contactable and was a very strong advocate for us through the sale. We found Jane to be very professional, friendly and we felt that things were progressed much faster because of her. All of the staff at Reeds Rains St Helens were professional, had a knowledge of our case and kept us informed with frequent updates. If I was selling a house again I would use Reeds Rains and would recommend them to anyone selling in the area.

Leanne · 18 January 2022

★★★★★ 5/5

Google

Thank you to Jen, Jane, Emily and the team at Reeds Rains for their support during my recent house purchase. From the offset, it was clear that they care about their clients and were extremely helpful, calm and reassuring during the entire process. A stressful situation towards the end, was greatly alleviated by their support and fantastic communication. Thank you very much all, I greatly appreciate all that you have done.

Claire · 23 January 2023

★★★★★ 5/5

Google

Absolutely the best experience I’ve had with a letting agents! Can not thank Callum and Laura enough they went above and beyond to support me into a new home after a horrendous experience with another agents (Nicholson’s) they overcame multiple obstacles to help me! They seemed invested in helping me and ensuring a had a good property to rent rather than just being treated like another tenant. Amazing bunch of people! Thankyou! TPositiveResponsiveness, Quality, Professionalism, Value

Toni · 20 June 2022

★★★★★ 5/5

Google

Jennifer Box kept me informed from Start to finish whenever she knew anything - during the past difficult Financial Year. On the Odd occasion when a repeat viewing was reqd Jane , the St Helen's Office Manager ably stood in. Thank you Both for a job Well Done......Cheers Colin.

Colin · 19 June 2024

★★★★★ 5/5

Google

Emily, Stephanie, Jane and the whole office at Reeds Rains in St Helens were brilliant. They sold the house within a week at over the asking price. Another agent we saw suggested listing it at £80k. Reeds Rains suggested £100k and told us houses like ours were often going for over the asking price. Within a week we'd had two offers of £110k. So glad we didn't go with the other agent!PositiveResponsiveness, Quality, Professionalism, Value

Michael · 20 June 2022

★★★★★ 5/5

Google

Reeds Rains helped me to sell my late Grandad's property. The branch manager Emily clearly did her research before the valuation appointment. We received several offers on the house within the first few days of it going on the market. Due to COVID and other issues out of our control, the process took longer than expected. However the fantastic staff, especially Jane kept us informed throughout the process and I am very happy with the service provided and would highly recommend.PositiveResponsiveness, Quality, Professionalism

Nicola · 30 August 2021

★★★★★ 5/5

Google

Jen is an outstanding estate agent. After months enduring poor service from other agents, we hired Jen to sell our house and it was the best decision we made. Jen is proactive and extremely professional and takes care of everything. Would recommend Jen without hesitation! Thanks for all of your hard work Jen, we really appreciate it.

Gareth · 19 December 2023

★★★★★ 5/5

Google

Had a great experience with read rains St. Helens I found a property I loved and originally Callum was sorting all my paper work out but as he went of on holiday his team took over and helped me finish of my paper work to move in to my new home I would like to thank you all for your help couldn’t of been more helpful thank you very much 😀PositiveResponsiveness, Quality, Professionalism, Value

Kyle · 20 June 2022

★★★★★ 5/5

Google

We were showed around by Alan who was very welcoming and informative. Made us feel at ease with the viewing.

Ben · 15 August 2026

★★★★★ 5/5

Google

Helped every step of the way by Jordan and the team , Julie was great on the few occasions we visited the property , always a cheerful voice on the end of the line, they chased what I thought were silly questions just to help me gain peace of mind , smart, funny , focused , if your selling you’d struggle to find better people if your buying you’ll get the extra support you need , great bunch of people !PositiveResponsiveness, Quality, Professionalism, Value

Valerie · 20 June 2021

★★★★★ 5/5

Google

I really wasn’t sure what I was looking for when I enquired about a flat on a popular website but Reeds Rains have been nothing but helpful and understanding with me since I made my first enquiry and have given me great advice over the phone and are still helping me now to try find something wether renting or buying for the first time. I would especially like to mention Eleanor as she has been very helpful and understanding with me and I’m optimistic that I’ll find something wether in St Helens or another area they cover. Thank you Graham :)PositiveResponsiveness, Professionalism

Graham · 20 June 2021

★★★★★ 5/5

Google

We were looking for a property for our first family home and Eleanor Wilson helped us through the whole stages of achieving this. We found our perfect home and the communication was amazing, we knew what was going on at each stage and what was happening at all times. We would definetley come through reeds rains again if we were to move again as the professional side to their response and work is amazing. So thank you to the staff especially Eleanor for everything :-)PositiveResponsiveness, Quality, Professionalism

Lauren · 20 June 2021

★★★★★ 5/5

Google

The whole experience with Reeds Rains is quite pleasant. Early this year I bought a property from auction with this estate agent. Mr Jordan Hughes is very professional and efficient. During the process I mentioned I have an empty property casually with Ms Hayley Hughes. Surprisingly I quickly received an email from her said they want rent it out. Because their quick response and good google reviews(which I searched on the internet), I give it a try. I didn't expect them to rent out quickly but surprisingly my property rent out in about two weeks. They understood my concerns. Rent high or low is not the most important. I need good tenant and can receive the rent on time. Ms Eleanor Wilson is very helpful and polite. So I also decided let them rent the property I got from auction early this year. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Mr · 20 June 2021

★★★★★ 5/5

Google

I had a house viewing with the lovely Alan. He was so welcoming and friendly I was instantly sold! He was very professional and went into detail about everything. There was no question that he couldn’t or wouldn’t answer. He’s such an asset to the team. Also the letting staff over the phone are just as friendly and helpful. Would 100% recommend Reeds Rains!

Alicia · 23 May 2023

★★★★★ 5/5

Google

Had an amazing first experience renting my first flat with Reeds Rains. Darren and the rest of the team are so friendly and helpful, would 100% recommend them to anyone looking to rent or buy. Thank you

Danielle · 7 April 2026

★★★★★ 5/5

Google

My experience with reeds rains was extremely professional! I have been dealing lately with reeds rains and in particular Ellie who went above and beyond to make my experience in renting one of their property’s a very stress free process. Given the fact I’m coming from across the water from Ireland, Ellie reassured me and was so helpful every step of the way. Shes a huge asset to the agency! Thank you so much to all at reeds rains.PositiveProfessionalism

Rachel · 20 June 2021