Trusted Agent profile

Reeds Rains, St Helens reviews

★★★★★ Excellent

520 reviews across 2 platforms

3 Barrow Street, St Helens, WA10 1RX

Part of Reeds, see every office.

Reeds's St Helens office at 3 Barrow Street is rated 4.8 out of 5 across 520 reviews on two platforms, including 513 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.

Google logo

4.8 / 5

513

Reviews on Google

This office

Facebook logo

5.0 / 5

7

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the St Helens office, from every platform, shown as written. First names only.

5/5

Google

Absolutely made up with the sales team at Reeds Rains, especially Jen. She has been so helpful, and really pushed our property for a sale. Jen has been very knowledgeable and helpful and given us guidance. Any questions, concerns and worries were no problem and Jen was very reassuring. I highly recommend Reeds Rains St.Helens. I'd like to wish them all the very best for the future.

Diane · 30 July 2024

Agent replied · 29 August 2024

Hi Diane, Thank you so much for your fabulous review! Kind Regards Emily Gainer - Branch Manager

5/5

Google

Very helpful and knowledgeable of the area , especially Alan Adam’s and Lauren

Dawn · 30 March 2026

Agent replied · 13 April 2026

Hi Dawn, Thank you so much for such a lovely review for Alan and Lauren! Kind Regards Emily Carden Senior Branch Manager

5/5

Google

Jen was fantastic from the start of the process to completion. Mum moved into a care home & we needed to sell her house in Warrington - Jen has been understanding & compassionate, as well as being professional, knowledgeable & efficient throughout. She has helped & supported us every step of the way. Amazing service.

Alison · 15 January 2025

Agent replied · 22 January 2025

Hi Alison, Thank you so much for your fantastic review. Thank you! Emily Carden Branch Manager

5/5

Google

Cut above the rest! Super impressed with Reeds and Rains St Helens. An absolute operation and runs smoothly with regular comms and information before you even need it. Big shout out to Alan for today for taking me on 10 viewings back to back and even driving me himself! He is an absolute gem and a great bloke to have on your team. Lastly needed a last minute viewing and the team came out and sorted this within 30 mins! Can't thank you all enough. Speak soon Charlie

Charles · 20 October 2023

Agent replied · 18 January 2024

Hi Charles, Wow! What a fantastic review! Thank you for taking the time to leave such a glowing review for our sales team and Alan! Thanks Emily Gainer - Branch Manager

5/5

Google

I recently sold my house using Reeds rains having had been disappointed by previous company. Jen Box from the St Helens Warrington branch was from the initial call out, friendly, knowledgeable and very professional..From just her second accompanied viewing had found a buyer and then throughout the selling process kept us all regularly up to date having liaised constantly with the buyers and all the solicitors involved . Cannot recommend Jen enough . Despite the current house market slowing she managed to still sell my house with such enthusiasm. Thank you again for going above and beyond Jen.

Neil · 20 October 2023

Agent replied · 18 January 2024

Hi Neil, WOW! What an amazing review thank you so much! We are so passionate about the service we provide at Reeds Rains St Helens that its amazing to see such a fantastic review to reflect that. Kind Regards - Emily Gainer - Branch Manager

5/5

Google

Our estate agent was Jen Box. From the outset we got a good feeling. Jen was friendly, knowledgeable and sympathetic to our needs. We were given a very good thorough explanation of where our property sat in the current market and we felt confident that the valuation was reasonable and gave us a good opportunity of a quick sale. We set up a WhatsApp group which was an excellent way to quickly update the process. We had a few minor hiccups but the communication throughout was excellent. We achieved our valuation price and although Reed's Rains fees were slightly higher we felt it was worth paying the extra for the quality service. Thanks to Jen for all her efforts which helped the sale move quickly. Would definitely use Jen Box and Reeds Rains again if needed.

Mike · 20 October 2023

Agent replied · 18 January 2024

Hi Mike, What a fabulous review for Jen! Thank you so much we really do appreciate all feedback recieved. Kind Regards Emily Gainer - Branch Manager

5/5

Google

Cannot recommend Jen Box from Reeds Rains, St. Helens highly enough! From the minute we met her, we felt confident that our house would sell and she would get the best price for us. From a spot on valuation, assertive marketing, frequent viewings, informative feedback to a negotiated sale price & successful sale, we felt supported by Jen throughout the whole process. We invested in Jen from our first meeting, and she invested in us, resulting in a quick sale in a volatile market. Thank you Jen. Superb service.

Lynne · 20 September 2023

Agent replied · 18 January 2024

Hi Lynne, Wow what a fabulous review! Thank you so much. Kind Regards Emily Gainer - Branch Manager

5/5

Google

I went with reeds rain because I went to a house viewing and met Jen and thought she was amazing so decided to go with her to help me sell my home. She was so informative, always on time for viewings , responded to any questions straight away and was just a pleasure to deal with. Thanks so much Jen your a credit to the company :)

Nicola · 29 May 2024

Agent replied · 19 June 2024

Hi Nicola, Thank you for taking the time to leave us a review, we really do appreciate it. Kind Regards Emily Gainer Branch Manager

5/5

Google

Thank you Jennifer Your help and advice in completing the sale of our property was excellent. From our first contact it was obvious you had the skills and enthusiasm to help make a sale at the price we needed. This wasn't easy in a difficult and competitive property market. We would not hesitate in recommending you to anyone ready to realise the best possible price for thier home.

Joe · 20 April 2024

Agent replied · 19 June 2024

H Joe, Thank you for your review. Kind Regards Emily Gainer - Branch Manager

5/5

Google

Alan Adams was were polite, knowledgeable and professional! Highly recommend

Olivia · 16 March 2026

Agent replied · 13 April 2026

Hi Olivia, Thank you so much for a lovely review! Kind Regards Emily Carden Senior Branch Manager

5/5

Google

Alan Adams from Reeds & Rains has been showing me around properties in St Helen’s this afternoon. Alan was really helpful, and ensured I managed to do multiple viewings in the one afternoon visit to the area. Gave good information about all properties, & took the edge off multi-booked viewings with an easy going- yet informative and fair approach to all. Top bloke- thanks for all of your help this afternoon Alan.

Melanie · 1 June 2025

5/5

Google

Alan is great guy. Brilliant letting agent! Deserves all the credit. Nice chap.

Mia · 13 February 2026

Agent replied · 13 April 2026

Hi Mia, Thank you for your review for Alan! Thanks Emily Carden Senior Branch Manager

5/5

Google

Georgia Nicholas of Reeds Rains has been very helpful and arranged all of the gas and electrical certificates as well as small renovation works in order to get my property let out. She even took delivery of a new cooker I ordered from AO and was at my property within 5 minutes of my call. Exactly what I needed for letting a property from a long distance away without having to visit once.

James · 20 October 2023

Agent replied · 18 January 2024

Hi James, What a fabulous review for Georgia and our lettings team! Thanks Emily Gainer - Branch Manager

5/5

Google

Alan showed us around a couple of properties today and reminded me what a good estate agent looks like. Thankyou Alan for your local knowledge and kind patience with us and our two children.

Emma · 15 August 2026

Agent replied · 22 August 2026

Hi Emma, Thank you so much for taking the time to leave Alan a lovely review. Its fantastic to hear that you have had such a good experience with ourselves so far. Thanks Emily Carden Senior Branch Manager

5/5

Google

We have recently bought our first house and Olivia was absolutely amazing throughout our journey. We was new to the whole process and unsure about about certain things but she was only ever a message away if there was ever anything we needed and she went out of her way to solve this for us, which we really appreciated. We was very happy with the help we received and can’t thank her and the team enough for making buying our first home as easy and calm as possible. Thank You Kerrie Ann

Michael · 22 February 2023

Agent replied · 18 January 2024

Hi Michael, We are over the moon with your fantastic review for our sales team and especially Olivia! We hope you are settled into your new home. Kind Regards Emily Gainer - Branch Manager

5/5

Google

I recently had the pleasure of working with Reeds Rains Estate agents Saint Helens to purchase my first property, and I cannot speak highly enough of my experience. From the very beginning, the team at Reeds Rains were helpful, informative, and always available to answer any questions I had. Throughout the buying process, the team at Reeds Rains were proactive in managing communications between the seller, conveyancers and me, ensuring a smooth and efficient process. They helped guide me through each step of the buying process, and were always available to answer my questions or concerns. Thanks to the hard work and expertise of Reeds Rains Estate agents Saint Helens, I was able to purchase my dream property in a location that I love. I am grateful for their support throughout the process, and would highly recommend their services to anyone looking to purchase a property.

Kuntal · 22 February 2023

Agent replied · 18 January 2024

Hi Kuntal, What an amazing review for our sales team! Thanks Emily - Branch Manager

5/5

Google

Pat on back to Reeds Rains for friendly and professional service that went the extra mile. Looking for rentals, we had 13 viewings and noticed the difference in attitudes between estate agents. Reeds Rains (Julie, Calum and team) were one of the best: agent turned up ahead of viewing to check house was presentable, gave friendly welcome, stayed available for questions during viewing without being pushy, and followed through subsequent applications with prompt polite phone calls. Less well organised agencies please take note!

Ann · 18 January 2023

Agent replied · 18 January 2024

Hi Ann, What a lovely review! Thank you so much for your kind words. Kind Regards Emily Gainer - Branch Manager

5/5

Google

I would just like to say how happy and grateful I am for the care and help that myself and my partner have received from the branch and especially our agent, Elizabeth. From the day we applied for our appartment to the day we collected our keys, we have had nothing but the most amazing service from her. Quick replies to any questions we had to ask, and personal help also! We even received the most helpful little care package the day we collected our keys. We could not recommend your branch enough. Thank you Elizabeth and the team for all your help!

Jodie · 18 January 2023

Agent replied · 18 January 2024

Hi Jodie, Wow what an amazing review for Elizabeth! We hope you have settled into your new home. Kind Regards Emily Gainer - Branch Manager

5/5

Google

Reeds Rains Estate Agents have delivered an excellent service up to this moment. I am still in the process of moving, but I have to admit that they are highly professional and supportive. When I went to view the house, Alan was very welcoming, very professional and very friendly. He showed us around the house and answered all our questions. He is an asset to any company, and I would always ask for his assistance when looking for a property to rent or buy. Also, all the other team members have been very supportive and helpful. They helped guide me through the process and answered all my questions. Many thanks to everyone.

Abdullah · 18 January 2023

Agent replied · 18 January 2024

Hi Abdullah, Thank you for such a detailed review and highlighting our colleague Alan! He is an asset to our team here at Reeds Rains St Helens. Kind Regards Emily Gainer - Branch Manager

5/5

Google

A huge thank you to Jen Box and the team at Reeds Rains St Helens on such a fantastic selling experience. Jen made the selling process so easy. She organised and performed the viewings taking all the stress away from us. We sold very quickly and was in regular communication with Jen on both the progress of our sale and purchase. Jen was on hand for any queries raised and has been a great support in getting us over the line. Thank you

Jenny · 18 January 2023

Agent replied · 18 January 2024

Hi Jenny, Thank you so much for such a lovely review! Jen is an asset to ourselves and is proven so in the service she gives to our customers. Thanks Emily Gainer - Branch Manager

5/5

Google

What an amazing young lady Beth O'Reilly is. From our first meeting she was on top of my application. She was very professional, very friendly and always made me feel like I was her most important client. She worked hard to get me the rental property I was after and has been there every step of the way, from start until completion. Also, after move in I called and she was again very helpful. She is an asset to any company and I would definitely use her again when looking for a property to rent or buy. She is a wonderful lady and I'm glad I was lucky enough to have her as my agent.

Steven · 18 January 2023

Agent replied · 18 January 2024

Hi Steven - What a great review for our Lettings Negotiator Beth - It was a pleasure to work with you. Kind Regards Hayley Hughes - Lettings Manager

5/5

Google

We dealt with Jen Box . A number of other estate agents we approached re the sale of our property either didn’t turn up or when they did turn up couldn’t really be bothered and Jen stood out massively from this Crowd. She was enthusiastic but also realistic which me and my wife very much appreciated. Our process was quite complicated but at all times she was excellent , and we finally completed yesterday . Nothing was too much trouble and she has a very efficient and kindly manner. I would highly recommend her as she always delivered on her promises and was thoroughly professional and efficient through the whole process - a process I have to say I found frustrating - to say the least- but she was great at getting the information we required and I’m very grateful to her for that I would not hesitate to recommend her and if we look to buy more houses I would absolutely not use anyone else than her.

Steve · 18 January 2023

Agent replied · 18 January 2024

Hi Steve, What an amazing review for our colleague Jennifer Box! We hope your move went smoothly and you are now settled into your new home. Kind Regards Emily Gainer - Branch Manager

5/5

Google

My moving process had its ups and downs (legal issues) but staff at Reeds Rains went above and beyond to keep me fully informed. A very professional service from the outset. Jen offered an outstanding service from start to finish. An extra thanks to Jane at the office for going that extra mile. My online photos were very impressive. Viewings were done on my behalf, which made the process so much easier. I would highly recommend Reeds Rains to anyone

Jackie · 6 December 2024

5/5

Google

Brilliant experience with Reeds Reins, after loosing my father and having to sell his house it was a tough time to say the least, Jennifer went the extra mile to help me from start to finish in selling the house and made the whole process much more bearable. She is a credit to the company and would highly recommend Reeds Reins.

Neil · 20 April 2024

Agent replied · 19 June 2024

Hi Neil, Thank you for your review it is much appreciated. Kind Regards Emily Gainer - Branch Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Reeds's Google reviewsLeave Reeds a review

Questions about Reeds Rains, St Helens

How many reviews does Reeds Rains, St Helens have?

Reeds's St Helens office has 520 reviews across two platforms: 513 on Google, 7 on Facebook.

What is Reeds Rains, St Helens's rating?

Reeds Rains, St Helens is rated 4.8 out of 5 across all 520 reviews, and 4.8 out of 5 on Google from 513 reviews.

Has Reeds won any awards?

Yes. In The Trusted Agent 2026 awards: Reeds, St Helens won Gold; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent; Reeds, Nottingham won Trusted Agent.

Where is Reeds's St Helens office?

Reeds Rains, St Helens, 3 Barrow Street, St Helens, WA10 1RX.

The Trusted Agent

Is this your office? Claim your page.