Trusted Agent profile · St Helens, Merseyside
★★★★★
520 reviews across 2 platforms
3 Barrow Street, St Helens, Merseyside, WA10 1RX
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in St Helens, Merseyside, at 3 Barrow Street, is rated 4.8 out of 5 across 520 reviews on two platforms, including 513 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
5/5
GoogleI was really pleased with the service I received from Hayley and the Team; nothing was too much trouble for them and they kept me informed with regular updates on how things were going. They found a tenant for me quickly and efficiently and, because they handled things so well, I opted for Reed Rains to carry on with the management of the tenancy. I would definitely recommend them to other landlords.
5/5
GoogleOutstanding customer service, whole process well explained and dealt with from start to finish. I had a lovely lady named Ellie look after me and went above and beyond to help. Very grateful to her *****
“Hello Andy, Thank you for your kind review, we are always delighted to hear positive feedback about our team at St.Helens. Kind regards, Emily Gainer - Branch Manager
5/5
GoogleI've been using Reeds Rains for 2 years as my leting agent and I can't recommend them highly enough. Callum and Hayley have been great and really go the extra mile for both landlord and tenant.
Hi Mr.Stubbins, Thank you for your feedback and for being a valued customer of Reeds Rains St Helens. We take pride in giving the best service possible to all our landlords and tenants. Kind Regards Emily Gainer Branch Manager
5/5
GoogleThe Embrace FS team at Reeds Rains have been fantastic in securing our mortgage offer within a tight timeframe in order to get the completion date we were hoping for. I can't thank them all enough for everything they have done for us. We are thrilled to bits and really excited to be moving to our new home very soon. First class service throughout and I would highly recommend. Thanks again!
5/5
GoogleGreat service from Jen the Warrington area manager - made the experience as stress free as possible. Would highly recommend!
Hi, Thank you for a fab review for Jen! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleStaff are fabulous. Go out of their way to help you in anyway, helped me find the perfect home. Thankyou guys
Hi Charlotte, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleVery helpful and friendly staff.
Hi Daniel, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleGreat service from Jen the Warrington area manager - made the experience as stress free as possible. Would highly recommend!
Hi, Thank you for a fab review for Jen! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleLovely shop, staff all very nice. Emma was especially helpful when i rang to enquire about a property! Thank you :)
5/5
GoogleThe staff where superb in dealing with me,always returned calls and I would recommend them to anyone who needs that step on the ladderPositiveResponsiveness, Professionalism
Hi Matt, I hope you are well. Thank you for your feedback! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleShown around by Alan, really chatty/friendly. Didn't make you feel rushed was able to properly look in each room. Make it a good experience.
5/5
GoogleI’ve been to view a house today and was shown around by a lovely friendly estate agent Alan.
Hi Molly, Thank you for your kind words about Alan our viewing assistant. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleVery professional and Alan who showed me round was so friendly and answered all questions asked
Hi Jenni, Thank you so much for a fantastic review! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleHighly recommended!! A young man named Calum couldn't help us enough from his kind nature, helpfulness, funny character and was always very professional. Thank you :)
Hi Steph, Thank you for your positive review! Kind Regards Emily Gainer - Branch Manager.
5/5
GoogleGreat service finding a new tenant. Hayley was great from start to finish. Would definitely recommend. Thank you
5/5
GoogleVery nice agency and very professional staff. Recomend to go to them if you are looking for a new place to move.PositiveProfessionalism
Hi Alin, Thank you for a great review about our lettings team. Kind Regards - Emily Gainer - Branch Manager
5/5
GoogleReeds Rains has sold my house just before Christmas, and have been professional and friendly throughout.
Hi Lynette, Thank you for your review! Kind Regards Emily Gainer - Branch Manager
1/5
GoogleVery poor service- sale department.
5/5
GoogleCannot fault the service provided by Jen, if you are selling your house then I would recommend that you use Reeds Rains 🤩 …
5/5
GoogleGreat service start to finish very happy
Hi Kait, Thank you! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleFantastic service from Jen Box Highly recommend. Thank-you so much for everything.
Hi Debi, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleI have recently sold my property through Reeds Rains St Helens and have received the best experience from start to finish. From the first meeting with Emily and my dealings with Jordan and Jane who always kept me informed every step of the way. Through their professionalism they have made a stressful experience a seamless one .PositiveProfessionalism
5/5
GoogleGreat service, no hassle, quick and painless from viewing to handover. 10/10
Hi Lee - Thank you for your review we hope you will be very happy in your new home. Kind Regards - Hayley Hughes - Lettings Manager
5/5
GoogleExcellent service from Reed Rains. Jen Box has supported us through the sale of a family property. She has kept us informed all the way through and treated our situation with compassion and professionalism. Nothing was too much trouble.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds's St Helens office has 520 reviews across two platforms: 513 on Google, 7 on Facebook.
Reeds Rains, St Helens is rated 4.8 out of 5 across all 520 reviews, and 4.8 out of 5 on Google from 513 reviews.
Yes. In The Trusted Agent 2026 awards: Reeds, St Helens won Gold; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent; Reeds, Nottingham won Trusted Agent.
Reeds Rains, St Helens, 3 Barrow Street, St Helens, Merseyside, WA10 1RX.
