5/5
GoogleAmazing, helpful and experienced letting team...thanks to Hayley and Jane’s hard work.
Trusted Agent profile · St Helens, Merseyside
Reeds Rains, St Helens reviews
★★★★★
520 reviews across 2 platforms
3 Barrow Street, St Helens, Merseyside, WA10 1RX
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in St Helens, Merseyside, at 3 Barrow Street, is rated 4.8 out of 5 across 520 reviews on two platforms, including 513 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
Awards
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
Google1/5
GoogleTook the day off work to have a viewing, turned up to look at apartment and they couldn’t find the keys told me there’s nothing they can do now I’ll have to re arrange. The apartment will be gone as theres loads of other viewings while I’m in work. Not one single apology from any of the staff. Terrible service
5/5
GoogleWe have received great service from Hayley and the rest of the team at Reeds Rains, courteous and professional from day one with a fantastic approach to customer service and being proactive in getting us signed up and moved in. Quick responses to any queries and a really smooth, stress free & hassle free experience. Thanks!
5/5
GoogleCouldn’t ask for anything more from Ellie, very helpful and quick to respond to my emails.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Stephen, Thank you so much for your positive review. Kind Regards - Emily Gainer - Branch Manager.
5/5
GoogleGood professional service.. tenants located within a couple of days. Can't complain.will be using again.
5/5
GoogleLovely company. They made renting stress free.
Agent replied · 18 January 2024
Hi Stella, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleThanyou jane, great job done selling my property in St Helens. Cheers mate....mick 🍻 …
5/5
GoogleWe had a really quick turn around and amazing service with Ellie. Super kind and professional!PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Hi Ruby, Thank you for your feedback. Kind Regards - Emily Gainer - Branch Manager
5/5
GoogleWe was happy with the service we received of Jennifer from reeds and rain everything was great was kept informed all the way just like to say thank you for everything 😀 …
4/5
GoogleVery professional and helpful from begining to end.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Margaret, Thank you for your feedback! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleAmazing lettings team, really helpful
Agent replied · 18 January 2024
Thank you for your 5 star review!
5/5
GoogleGreat customer service, friendly and polite staff. Provide a excellent service at a reasonable price. Would highly recommend
Agent replied · 18 January 2024
Hi Andrew, Thank you for your positive feedback in regards to the marketing, service and sale of your property. Kind Regards Emily Gainer Branch Manager
5/5
GoogleOutstanding service and professional staff, sold my property really quickly with great supportPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Chris, Thank you so much for your review! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleAmazing! Best team ever!
Agent replied · 18 January 2024
Hi Tom, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleViewed a property by Alan, great experienced guy with positive vibes.
5/5
GoogleBrilliant service, the team are so lovely and friendly. Made the experience easier thank you 😁 …
Agent replied · 18 January 2024
Hi, We are passionate about our service and helping in every aspect of selling, renting or mortgage advice. Thank you for your positive feedback. Kind Regards Emily Gainer- Branch Manager
5/5
GoogleIt’s been a pleasure to deal with everyone here. Great communication & very friendly staff to help setting up my 1st mortgage. Can’t thank mike, Melissa & Lewis from embrace financial services for sorting everything hassle free Would 110% recommend to anyone wanting to get onto the property ladder.
5/5
FacebookExcellent service! The staff are so friendly and helpful. Emily & Jane helped us and they were simply amazing! We have sold our last house with reeds rains and selling our current house also. Nothing is too much trouble and they will go above and beyond.
5/5
GoogleMyself and Tom received a fantastic service from Mike, Melissa and Lewis in helping to get us the best mortgage available and make the house move as smooth as possible! We would definitely recommend and will be looking for their help again in the future. Thank you
5/5
GoogleExcellent service, extremely professional and helpful, would use againPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Jeff, After having such a poor experience with another agent it is great to hear such positive feedback from yourself. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleWe can't thank the team enough. Always happy to help. Very professional. Tenacious at finding a tenant. Great work especially from Ellie, Hayley, Callum and the whole team. Enjoy the chocolates! :-)
5/5
GoogleExcellent service from Reeds Rains. They sold my property quickly and for the full asking price. Excellent communication throughout the process, I would highly recommend this estate agent
5/5
GoogleExcellent service. Happy to deal with. Highly recommend.
Agent replied · 18 January 2024
Hi Natalia - Thank you for your review - Kind Regards - Hayley Hughes - Lettings Manager
5/5
GoogleAmazing staff, professional, friendly and supportive. We sold our house during COVID-19 and the staff were so helpful. I would highly recommend. I had Emily and Jane helping me mostly and they were absolute stars. We can’t thank them enough. The house sold quickly too
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Reeds Rains, St Helens
Has Reeds won any awards?
Yes. In The Trusted Agent 2026 awards: Reeds, St Helens won Gold; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent; Reeds, Nottingham won Trusted Agent.
