5/5
After a very difficult move Jen was brilliant, would recommend highly to sellers.
Agent replied Β· 18 January 2024
Hi Val, Thank you for your 5 star review for our Warrington Territory Manager Jen! Thanks Emily Gainer - Branch Manager

Trusted Agent profile Β· St Helens Β· Merseyside
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569 reviews across 2 platforms
3 Barrow Street, St Helens, Merseyside, WA10 1RX
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in St Helens, Merseyside, at 3 Barrow Street, is rated 4.8 out of 5 across 569 reviews on two platforms, including 562 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
5/5
After a very difficult move Jen was brilliant, would recommend highly to sellers.
Hi Val, Thank you for your 5 star review for our Warrington Territory Manager Jen! Thanks Emily Gainer - Branch Manager
5/5
Ellie from RR has been walking us through the rental of a new house in the area for the last month or so and has been extremely attentive, available and flexible around what we have needed. She's always been available to help with any of our questions and has gone out of her way to help us move in as promptly as possible. Very organised and professional, thank you.PositiveResponsiveness, Professionalism
Hi Toby- Thank you for your comments and kinds words for Ellie - We hope you enjoy your new home. Kind Regards Hayley Hughes Lettings Manager
5/5
Alan was fantasic help at the viewing
5/5
Exceeded expectations! Brilliant, friendly service during a very stressful life event. Never over promised and always returned my badgering phone calls. Thank you Reed Rains
5/5
Emily did our initial listing, all dealt with quickly getting it onto the market with pictures and listing, and we had an offer within 2 weeks of being on the market. Unfortunately, due to no fault of theirs, our sale fell through. We got lots of support with this from the team. Olivia then took over, got our house back up on the market with new pictures and videos. Again, we got another offer within a few weeks. Throughout, there has been excellent communication and every member of the team from quick replies to email, call backs, when weβve walked in to speak to the team and when theyβve been round at the house doing viewings. Theyβve made our first experience with selling a house an easy, smooth transaction. Thanks.
5/5
Calum has been great and clear with every step of the rental process. Would recommend Reeds Rains to anyone looking to rent in the area. Thanks for everything!PositiveProfessionalism
Hi Connor, Thank you for your kind words and positive feedback in respect to the lettings team and rental process here at Reeds Rains. We hope you are settled in your new home! Kind Regards Emily Gainer-Branch Manager
5/5
Calum was brilliant from start to finish, very professional and kept us updated at all times
Hi Andrew, Thank you for your review. Kind Regards Emily Gainer- Branch Manager
5/5
Would highly recommend. Hayley and Georgia made the process very easy and nothing was too much for them! Great communication from start to finish.
5/5
Hayley and Calum from the lettings team have provided exceptional service. They have gone above and beyond the line of duty to provide an end to end service that ensures my properties have been fit to let. This has included handling everything from minor works to the provision of suitable tenants. I am more than pleased and will continue to recommend their professional service and approach to other landlords within this region.
Hi Ukachi, What a fabulous review to receive today. We hope we can do business with you in the future. Kind Regards Emily Gainer - Branch Manager
5/5
We had a great experience selling our house with Reeds Rains St Helens. Jennifer Box our estate agent was amazing all the way through with our sale. Can't thank her enough. Our house was only on the market for a week and we had offers put in. Would highly recommend. With Lots of experience, very informative and supportive. Thank you π β¦
Hi Vicky, Jen is fantastic at her job and customers certainly recognise that too! Thank you so much for your review. Kind Regards Emily Gainer - Branch Manager
5/5
Whilst it took a long time for our house to sell, Reeds Rains were superb throughout the whole process, from the initial contact through to the handing over of the keys at the end. I was contacted regularly and the staff in the office were always very welcoming, professional and helpful. A stressful process was made easier by excellent support from Reeds Rains. Thankyou.
5/5
We recently re-mortgaged with reeds rains, we needed a fast completion so that work could start on building the house extension asap. Sandi was our mortgage advisor and she was excellent from start to finish, a great laugh and professional, she worked tirelessly to make sure everything went smoothly and also helped us get a better deal on life insurance. I highly recommend the service provided.
5/5
I instructed Reeds Rains to put a family members house on the market, the house was only online for a couple of days...sold and we got over asking price! The whole team was very professional, from putting the house on the market with Emily to Jane continuously chasing the sale and keeping me updated throughout. Without a doubt I would recommend Reeds Rains. Thank you again!PositiveProfessionalism
Hi Emma, Thank you for your fantastic feedback. Kind Regards - Emily Gainer - Branch Manager
5/5
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5/5
Lettings Negotiator Eleanor Wilson was professional and efficient in helping us to find a rental property. Highly recommend Reeds Rains Estate Agents.
Hi, Thank you for your review and recommendation. Kind Regards Emily Gainer - Branch Manager
5/5
The most friendly estate agents in St Helens! Ellie was wonderful and gave us a huge insight into the property market of St Helens, she is very approachable and know that I feel comfortable in coming to her to ask her opinion. I trust that we have found the right lettings and estate agents for us! Thank you Ellie.
5/5
As I was looking for my first property I was abit in the dark about the whole thing. Reeds rains helped me out with every aspect of moving properties and got everything sorted straight away with no hesitation. The team are so polite and helpful with every query I had. Totally recommend and I will be back with my next move
Hi Jamie - thank you for your review - we hope you enjoy your new home. Thank you for the champagne. Kind Regards Hayley Hughes Lettings Manager
5/5
Great service from Alan who showed us around a property that my daughter & her partner fell in love with. Alan was friendly & informative but not pushy in any way at all. Hopefully all goes smoothly with the sale.
5/5
They have guided us through our first house purchase and no question or changing circumstances has been too much for them. No matter how daft the question maybe they will explain in plain English what is to happen. Spoken too everytime like a close friend and staff have always been very chatty and happy. Can't recommend more for house buying.
Hi Jack, Thank you so much!! This means a lot to us as we pride ourselves on guiding our sellers and buyers through the process of selling or buying. Kind Regards Emily Gainer - Branch Manager
5/5
Amazing service from start to finish in selling my property. Nothing was too much hassle for any of the team and Jane in particular went above and beyond on many occasions for myself for which I will always be grateful. Will only use Reeds Rains in relation to buying or selling a house in the future.
Hi Michael, Thank you for your review for our sales team and Jane! Kind Regards Emily Gainer - Branch Manager
5/5
Eleanor has been great! Made the process so easy for us, got the house we really wanted π₯³ β¦
Hi Charlotte, Thank you for your feedback. We hope you settle into your new home quickly. Thanks Emily - Branch Manager
5/5
Exceptional customer service. Calum was very nice and professional. He helped us through the process of moving.Thank you Calum and thank you Reeds Rains.
Hi Diana, Thank you for your positive feedback. Kind Regards Emily Gainer - Branch Manager
5/5
Calum was extremely helpful and responded very quickly and professionally. We were delighted with the service we received.
Hi Steve, Thank you for your positive review. Kind Regards Emily Gainer - Branch Manager.
5/5
This was my first time renting and with reeds rain, and they made it the least stressful experience with all their guided help. In particular a lovely agent called Ellie really made my experience enjoyable she was so much help canβt thank her enough! Even on arrival reeds rain had left a little welcome package, such a lovely touch to finish our moving in journey.PositiveResponsiveness, Quality, Professionalism, Value
Hi Hana, What a lovely review you have kindly left us. Thank you! We hope you settle into your new home. Kind Regards Emily Gainer - Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, St Helens won Gold; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent; Reeds, Nottingham won Trusted Agent.