Reeds Rains, St Helens reviews

★★★★★ 5/5

Google

From the start Reeds Rains were the most professional estate agent and they didn’t disappoint. A special mention to Jen, who went above and beyond. If I ever sell my home, Jen will be the first person I call.

Colette · 9 November 2024

★★★★★ 5/5

Google

Jen Box is fantastic. Would highly recommend and wouldn’t hesitate to use her again. She was very professional and thorough and listened like she cared. What I especially liked was when she said she would do something even call you on a certain day, she followed it through. Jen was very much on the ball and in contact with Solicitors etc. Fantastic service.

Paula · 22 June 2023

★★★★★ 5/5

Google

I highly recommend Reed Rains Estate Agents in St Helens to anyone looking for property management services, the level of service they provide is top tier.

Harry · 20 October 2023

★★★★★ 5/5

Google

Eleanor was really great in helping me with my first rental. Super easy, quick and efficient! Place is great and the move in went really smoothly. She made the whole process super easy and a lot easier than I thought it would be! Thanks againPositiveResponsiveness, Quality, Professionalism

Eloise · 20 June 2021

★★★★★ 5/5

Google

Calum and his team were very friendly, informative and great to deal with. Helpful every step of the way and if we ever needed any more information about anything, they were always quick to respond.

Beth · 18 January 2023

★★★★★ 5/5

Google

Excellent customer service from start to finish. Jane made the whole process as stress free as possible. Jane was always on hand to provide updates and I couldn’t recommend Jane and Reeds Rains more highly.

Richard · 18 January 2023

★★★★★ 5/5

Google

Using Reeds Rains at the moment to aid me in finding properties for my portfolio, Ellie has been great to deal with and happy to go out of her way to answer any questions or queries I have. I look forward to working with her and the rest of the team going forward. Paul has also been very helpful and resourceful in regards to consulting me on mortgage options. We're just waiting for the right property to crop up so we can get the ball rolling.

Jasdeep · 18 January 2021

★★★★★ 5/5

Google

I’d like to give a review which I never really do but reeds rains from the experience of purchasing a property to the helpfulness of the investment side was second to none I’d like to thank Hayley and Ellie personally for there professionalism and time. ThankyouPositiveQuality

Andrew · 20 June 2021

★★★★★ 5/5

Google

Great service, helped us with purchasing our first house... it was an anxious few months but we got there in the end! All our thanks to Jane especially , who went the extra mile 😉 to make sure we were successful in securing our first family home! …

Lisa · 20 April 2024

★★★★★ 5/5

Google

I would like to thank Elizabeth O'Reilly for all her help throughout the process of the property in Ravens wood brow she was very helpful, amazing customer service and communication. Thank you again.

Joanne · 18 January 2023

★★★★★ 5/5

Google

From my initial contact regarding a rental property that was advertised with Reids Reins all the staff were extremely helpful and friendly. Callum was outstanding and nothing was too much trouble. I would recommend to anyone. Lovely team.PositiveProfessionalism

Stacey · 20 June 2022

★★★★★ 5/5

Google

Alan did a great presentation of house. Really impressed.

Daniela · 13 February 2026

★★★★★ 5/5

Google

I never usually do these but myself and my wife had a visit from Alan today to do our annual checks and he is one of the nicest blokes we have ever met he's polite and very professional made sure we was both OK and everything was going alright made lovely comments about our home and hes down to earth and friendly he's by far the best agent to come and visit us and we hope we have him for future visits Thankyou alan

Nathan · 18 January 2023

★★★★★ 1/5

Google

At the start these guys seemed just like any other Estate Agent, extremely keen to get you signed up, saying all the right things and being very positive to get you on board. Yes they did get the house sold, but given the current market any other agent could have done the same. That's when the problems began, lack of chasing, lack of communication, lack of relevant and important information, constantly having to call them to then be told often inaccurate information or information they had to hand days ago but neglected to pass on. Constant excuses include we're really busy at the moment from the most useless of them all Hayley. Whatever you do avoid these at all costs. I could rant more and make derogatory remarks about most of them but at then end of the day they are just very inept individuals with very little experience or qualification unable to deliver any semblance of customer service. I am still waiting on them providing relevant information, which has been holding up completion for over a week now. They are refusing to chase the information and seem to actually be taking great pleasure in causing us more and more problems every day. I would recommend that you look elsewhere when it comes to an estate agent, don't be fooled by the positive attitude to get you signed up, it soon degrades into downright stupidity.

Ian · 18 January 2023

★★★★★ 5/5

Google

Hayley Hughes and the Reeds Rains team at the St. Helens branch have been superb in helping me to sort out a rental property I have in the St. Helens area. After being messed around by a tennant and an 'unhelpful letting agent in the local area' I can't believe how much their professionalism has put another local letting agent to shame. I wish I'd been with them years ago, and would urge serious landlords to stop wasting time and money on other letting agents. Although landlords may consider the costs to be slightly higher and think they are saving money in my opinion, Reeds Rains offer great value for money, also, their insurance cover for landlords including legal cover by arc legal has saved me a lot of hassle, and been very helpful in responding and recovering money owed, again, very well worth the initial amount paid!by going to lesser letting agents EXCELLENT.

Marianne · 18 January 2023

★★★★★ 5/5

Google

I sold a house in St Helens with this agent. I live 100 miles distant therefore a lot of business was done by phone and email. Communication was very good. Someone always answered the phone within a few rings and mail messages usually received a reply within the hour. It also helped that they have a chain of offices with a couple near me, so I could take in documents locally if I needed to. I had a dedicated person who dealt with my sale who acted as a liaison between both sets of solicitors in order to keep things moving along as quickly as possible. In summary they were very helpful and absolutely 100% committed to bringing the sale to completion.

Susan · 18 January 2023

★★★★★ 5/5

Google

I cannot speak highly enough of the support and guidance from Jen Box and Calum Knight at Reeds Rains St Helen’s. As first-time landlords - myself and my partner were nervous about letting our home out. Upon meeting Jen, she talked me through the whole process of letting, how they carry out reference checks etc. On viewing day - Jen called me after each tenant to give me an update, which was very much appreciated and made us more relaxed. Jen knew we were nervous and did everything she could to ease us. Both Calum and Jen are always on hand for all our questions (many questions with being new landlords) - they were patient, informative and both soo extremely friendly! Calum has kept us up to date with every movement - from our house going live on the market, to how many applications, referencing etc. Calum checked in at every stage to provide updates and answer my endless questions. Having had a few agencies quoting for us - at first I was dubious with going with Reeds Rains with them being St Helen’s based and not Warrington - however after speaking with both Jen and Calum about how they reference tenants (which was super important to us) - they stood out amongst other Warrington based agencies and it was a clear, easy decision to use them to let our house. Calum, Jen - thank you! You have both been fabulous!! I 1000% recommend these guys!!

Sophie · 18 January 2023

★★★★★ 5/5

Google

Jane and her colleagues did a fantastic job to get my house sold, thankyou all. The friendly and professional team got the house on the market quickly to a large number of prospective buyers and took care of the viewings when I was unable to. Offers came in much quicker than I was expecting and the house was sold easily. I was kept very well informed throughout the rest of the sale process with regular and helpful updates. Also, I think without their caring and calm persistence it would've taken much longer, they kept it moving forwards when others involved were dragging their heels. Again, many thanks.

Mike · 18 January 2023

★★★★★ 1/5

Google

If only I could put 0 stars. I held off writing this review to allow the company time to address the faults but it hasn't been met with assistance. I would like to start by saying when I picked up the keys I was asked to leave a 5 star review as it would increase the budget for their Christmas work do - the review below will display why it is far from 5* this company deserve. To start off I am a tenant and upon moving in I had no heating or hot water as there was a fault on the boiler. I was advised somebody would be coming that night to fix it and nobody showed up until the next day. The next day it turned out there was a gas leak in the property putting my own life and my neighbours at risk. To this date I am yet to receive an apology about this. What is interesting is I was provided a gas safety certificate for the property and nobody had been here prior to me moving in and the certificate being completed? So how can the certificate be legit? I wasn't provided an inventory check until 2.5 weeks after moving in (supposed to have this on day one). I had a list of maintenance issues around 13 to be precise that I sent over to them on the first night of me moving in. To this day now I have had to get the details of the landlord to liaise directly with him as nobody in this office was actually doing anything about it. I have sent over a complaints email which was acknowledged however, I have since been told that it doesn't follow their complaints procedure only to see that it absolutely does follow the complaints procedure and I never got a response in 15 working days either. They now want me to reissue the complaint. They left rubbish in the garden which they told the landlord and myself upon viewing would be cleared. I viewed the property on 9th October and the rubbish (after attracting rats) was cleared on 29th November. They same person they have instructed to clear the rubbish who they did not instruct correctly regarding the job, took it upon himself to ask a neighbour to let him into the alleyway behind my house and came into my garden without prior authorisation? - Again breaking the tenancy conditions. I have an infestation of blue bottle flies in the property and they didn't move fast enough to resolve. Meaning I have been living among these pests for almost 2 weeks now. I have since been told that I cannot contact the St Helens branch now as they are not responsible for the complaint. Despite them being the reason it has taken so long for them to do anything about it. But then was told to loop Hayley into the email who is in the St Helens branch? They have played me as the Tennant and the landlord against each other. Offering now accountability for their actions. They have made this journey an absolute living hell and refuse to take any accountability for anything they have done wrong. However, as predicted contact you when the rent is due! Stay away from this estate agents!

Aidan · 10 December 2024

★★★★★ 5/5

Google

Alan was such a great host and very friendly couldn't help enough

Shaun · 13 August 2025

★★★★★ 5/5

Google

Jen has been absolutely fantastic - communicative, professional, knowledgeable, friendly, supportive, dedicated and always gone the extra mile even whilst managing multiple properties. Can’t thank her enough for the work she’s done with great results. Would recommend every time.

Wendy · 22 August 2024

★★★★★ 5/5

Google

Throughout the process of our application, we had a lot of help and support from the estate agents, especially Callum who extremely helpful, pleasant and very professional. Made us feel very comfortable and nothing was ever too much trouble for him. Thank you so much.

Katie · 18 January 2021

★★★★★ 5/5

Google

Been in my new property for 3 months and Reeds Rains St Helens and in particular Ellie have continued to provide an excellent, very supportive service. Always available to help or advise - thanks again!PositiveProfessionalism

Diane · 30 August 2022

★★★★★ 5/5

Google

First class service from Emma Horrocks. From the initial viewing of the property I now live in, all the way through to completion and handing over of keys, the process was made as smooth as possible for me. I have a very busy and demanding job as a healthcare professional and Emma was aware of my circumstances. She took all of the hassle out of buying my first home and helped me at every stage; I cannot thank her enough. She is a credit to Reeds Rains.

Laythan · 19 January 2020