Trusted Agent profile · St Helens · Merseyside
★★★★★
569 reviews across 2 platforms
3 Barrow Street, St Helens, Merseyside, WA10 1RX
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in St Helens, Merseyside, at 3 Barrow Street, is rated 4.8 out of 5 across 569 reviews on two platforms, including 562 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
5/5
GoogleEllie has been dealing with us throughout our successful renting application. The process has been very easy to understand and Ellie has made sure to explain every part of the process with great detail and understanding. Thank you for all of the help you have given us, it is greatly appreciated ☺️
Hi Kirsten, Thank you so much for your brilliant review. Thanks Emily - Branch Manager
5/5
GoogleWe went to see the house today and we're very happy with it. The agent was very nice and knowledgeable.
Hi, Thank you so much for your 5 star review! We are also glad to hear you like the … More
5/5
GoogleWe have recently purchased a property through Reeds Rains. Jane was absolutely outstanding in everything. We had issues with solicitors and took time out of her day to also get updates for us and was with us every step of the way. She went above and beyond more than once. Absolute superstar
5/5
GoogleI have had such a pleasant experience with Reeds Rains, St. Helens. The estate agent Calum was amazing! He is so polite, professional and caring and we can’t thank him enough for everything he has helped with and organised for us in the short time we had to move. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Beth, Thank you for taking the time to leave such a fantastic review! We hope you are settled in your new home. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleJane handled all communication with respect for all parties. Pleased with ReedRains from start to finish
Hi Albert, Thank you so much for your review! Kind Regards Emily Carden Senior Branch Manager
5/5
GoogleExcellent service from the whole team, especially Hayley, that goes above and beyond ensuring properties are listed and rented out quickly to the right tenants. You are in safe hands as a landlord
Hi Sean, What a fabulous review for other landlords to see about our lettings team! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleReally helpful and attentive service. Ellie explained everything to my wife and I and made the whole process stress free. Ellie was very responsive to all my emails, telephone and queries as were the rest of the staff at Reeds Rains in St. Helens. Thank youPositiveResponsiveness, Professionalism
Hi Michael, I hope you are well. Thank you for your lovely review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleToday i viewed a lovely home, Alan was a massive help with any questions i had. He was very friendly and helpful. Would recommend this company if searching for a new home.
Hi Aimee, Thank you for your review for our customer service representative Alan. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleOur agent Jennifer was absolutely amazing from start to finish with my mother’s house purchase, friendly and professional she went above and beyond to keep us informed at every stage!! Highly recommend!!
Hi Ella-Marie, Such as lovely review for Jennifer our Warrington Territory Manager! Thank you so much! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleAlthough moving home is very stressful, Beth made everything run so smoothly, her communication with me throughout the process was excellent. The whole team works together to get results. Thank you Beth and the team for all your help. Regards John
Hi John, Thank you for your fantastic review for our lettings negotiator Beth. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleThe staff at Reeds Rains were very efficient, they helped me sell my house and advised me when I needed the advice they were fabulous and excellent team with great communication skills.
Hi Eileen, Thank you so much for your review we really appreciate the positive feedback. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleMe and my girlfriend recently bought our first house with reeds rains. Really happy with the level of attentiveness we got, emails always returned quickly. Jordan was our main contact and he was very helpful and made the process of buying a house in a pandemic much easier. Highly recommendedPositiveResponsiveness, Professionalism
Hi Jack, This is a fantastic review to hear on a Monday morning! We do hope you are very settled in your new home. Kind Regards - Emily Gainer - Branch Manager
5/5
GoogleIt was a great experience from Reeds Rains,all the Teams were very supportive and helpful through out the journey.Thank you Reeds Rains for your help and support.I will suggest Reeds Rains agency those who wish to rent a house .
Hi, Thank you for your lovely review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleHayley and her team have been great to work with. I didnt need to worry about a thing I just left it to them and they acted promptly and professionally to find my tenant and move them in. Thank you
Thank you for your kind words Howard - Kind Regards Hayley Hughes Lettings Manager
5/5
GoogleThank you to all the team at Reeds Rains, especially Alan and Jane who was fantastic!
Hi Anca, Thank you for your review for our fantastic colleague Alan. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleWe recently had a real estate viewing with agent Alan. It was a nice meeting, Alan explained everything to us in detail, answered all our questions. Many thanks to Alan for his time and expertise.
Hi, Malgorzata, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleRecently acquired a property from reeds rains St. Helens Ellie has been fantastic from start to finish. Always at the end of the phone if we had any questions, would 100% recommend reeds rains St. Helens and ellie in the future. Thanks for everything!PositiveProfessionalism
Hi Lee, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GooglePleasant experience getting a place to rent with reed rains. Beth and Hayley were very responsive, polite & friendly. Just adding on that I had a property inspection with Alan and he was very pleasant and thorough.
Hi Jemima, Thank you for your review for Beth and Hayley. Kind Regards Emily Gainer Branch Manager
5/5
GoogleThe staff were truly remarkable, the lettings team went above and beyond to help me and my family find the perfect new home. Calum, Beth and Hayley were instrumental in helping me secure a property. Thank you again!
Hi Soumya, Thank you for your fantastic review about our lettings team. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleThank you to Jen and the team at Reeds Rains. A very smooth process from start to finish. Would recommend!
Hi Ella, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleThank you to Calum and his team for all their help with the process of letting my first home! They made it stress free and we’re the quickest to respond when enquiring about properties in the St Helens area. Thank you especially to Calum! :) xxx
Hi Neve - Thank you for your review. We hope you will be happy in your first home. Kind Regards - Hayley Hughes - Lettings Manager
5/5
GoogleThroughout this process Jenny Box has been absolutely fantastic. She has helped us from start to finish, I wouldn’t hesitate to recommend her.
Hi Melissa, I am so glad that you were over the moon with the service you have recieved from us and Jen imparticular. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleReeds rains helped with the purchase of mine and my girlfriends first property. They answered any questions we had and helped us the whole way through to completion. Liv was especially a big help in it all.
Hi Tom, We hope you have settled into your new property! Thank you for your review! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleBeth and the team at reeds rains have been great every step of the way. the application process was smooth with no issues, communication was quick and easy. any problems were sorted straight away, thanks beth !
Thank you for your review for Beth - Kind Regards - Hayley Hughes Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, St Helens won Gold; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent; Reeds, Nottingham won Trusted Agent.
