Trusted Agent profile · St Helens · Merseyside
★★★★★
569 reviews across 2 platforms
3 Barrow Street, St Helens, Merseyside, WA10 1RX
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in St Helens, Merseyside, at 3 Barrow Street, is rated 4.8 out of 5 across 569 reviews on two platforms, including 562 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
5/5
GoogleOur estate agent was Elizabeth O’Reilly and she was absolutely amazing. From the viewing to getting the keys she was always so lovely and helpful always made me feel reassured and relaxed. I’d massively recommend her to others in the future she’s amazing at her job. Thank you Elizabeth!
Hi Chloe, Thank you so much for your fantastic review! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleAlan showed me around a potential future home. His expertise and manners was astounding and made me feel comfortable and confident. Great work and employee
Hi Che, Thank you for such a lovely review and kind words for Alan! We are glad you have … More
5/5
GoogleGreat customer service from the whole team, especially Jen, kept updated throughout along the way, very friendly and knowlegeable on the sale only of our property. would definately use again and 100% recommend them.
Hi Gill, Thank you for a fantastic review for Jen! We are so glad you recommend us to family and friends. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleJordan, Julie, and the whole Reeds Rains team were amazing from start to finish! There was always someone at the end of the phone to help throughout the process no matter what the question or query, and we couldn’t be happier with the service they provided right up until getting the keys in hand. Would absolutely recommend.PositiveResponsiveness, Quality, Professionalism
Hi Amy! This is lovely to hear such a fantastic review! We really do hope you are settled in your new home. Kind Regards - Emily Gainer - Branch Manager
5/5
GoogleWe were very impressed with the service we received from Reeds Rains and especially Jen Box. Jen was constantly in contact with us and the solicitors to keep the move progressing. All emails, texts and calls were responded to promptly. Reed rains provided high quality photos and a virtual tour of our house which I strongly believe helped to secure a buyer for our house. We highly recommend using Reed Rains to act on your behalf to sell your home.
5/5
GoogleEmily & Jane have dealt with three of our house sales & have showed nothing but professionalism & care throughout. Our last sale took 12 months to go through as our buyer pulled out. Jane was amazing throughout, always so pleasant to speak to and reassuring that we’d get there in the end which we did. They have been an absolute joy to deal with from start to finish. We wouldn’t hesitate in using their services again. Thank you both.
5/5
GoogleFantastic service from Jen she has gone above and beyond any estate agent we have ever used. Wouldn’t hesitate to use the company again and will definitely recommend to others. Thank you Jen for being an amazing estate agent we couldn’t have asked for more x
Hi Helen! Thank you so much for a fantastic review for Jen! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleWe had Alan show is around two properties today. From the start Alan was really friendly and professional. He made jokes throughout which we loved and was very honest about each property. Such a great estate agent and really made a difference two my buying experience!
Hi Meghan, Thank you for your review. Thanks Emily Gainer - Branch Manager
5/5
GoogleI've recently sold my house with Reeds Rains. I couldn't have asked for a better service. Jenny was helpful from beginning to end. It was clear she had a thorough knowledge of the area and was friendly yet professional throughout. She continually kept me informed on the status of the sale and I would highly recommend!!!
5/5
GoogleThank you Jen for helping with the sale of my house. Jen was always on hand to answer questions and was very professional and knowledgeable. Thank you again.
Hi Ashleigh, Thank you for your review it is much appreciated. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleHighly recommend reed rains. They have been brilliant from the moment we got in contact with them especially Ellie she is so professional and lovely she has kept us informed from start to finish with the property. Thank you so much Ellie, She gets 5+ stars from me ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Professionalism, Value
Hi Kirsty, Thank you for your review. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleWe recently started renting with reeds rains and I can’t thank Beth (Elizabeth) and the team enough for the service we received, the communication we had throughout was amazing (even with some complications on our behalf),we are happily moved in to our apartment couldn’t recommend them enough
Hi Corin, Thank you so much for a fantastic review left for Beth. We hope you are settled in to your new home. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleI have received an excellent service from Reeds Rains. I have never rented a property before and they gave me much needed helped and guidance throughout the process. Thank you to all team with special thanks to Hayley and Kelly. Highly recommended.
Hi Joanne. Thank you for your lovely review. We are pleased we could help you through your first time of letting a property. Kind Regards Hayley Hughes Lettings Manager
5/5
GoogleAlan showed me around 14 Bronte Street and 70 Cooper Street this afternoon. What a true quintessential gentleman he is.
Hi Pete, Thank you for your review! Alan is an asset to the company! Kind Regards Emily Carden Senior Branch Manager
5/5
GoogleReeds rains have made the experience of buying a house stress free and done everything in their power to answer our queries abs follow things up, especially Jordan! Emily was amazing especially when collecting the keys and providing us with this home starter kit it was a lovely finial touch!PositiveResponsiveness, Quality, Professionalism
Hi Victoria, Thank you so much for your review! We hope you are settled in your new home. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleBoth my wife and I would like to thank Hayley and Georgia and the rest of the team in the Lettings department, for their help in guiding us through the process, we would highly recommend them for anyone who is attempting to rent out their property... Thank you June / Gary
5/5
GoogleRecently purchased a house with Reed Rains, throughout the process everyone has been nothing but helpful. Especially Jordan who has been dealing with the whole process from start to completion. I recommend Jordan and the team to anyone hoping to purchase a property and would happily use their service and help in the future. CraigPositiveResponsiveness, Professionalism
Hi Craig, What a fantastic review and thank you so much for taking the time to leave us this review. We hope you are very settled in your new home. Kind Regards Emily Gainer - Branch Manager
5/5
GoogleWe had a great experience with Reeds Rains from start to finish. The whole process was smooth, professional, and well organised. …
Hi Stefan, Thank you so much for taking the time to leave such a lovely review. A special … More
5/5
GoogleWe had a lovely viewing experience with Jen from Reeds Rains. Jen made us feel very comfortable and at ease and provided us with brilliant advice. Jen was able to answer all our questions as first time buyers.
Hi Rebecca, Thank you so much for a lovely review for Jen, we hope you have settled into your new home! Kind Regards - Emily Gainer - Branch Manager
5/5
GoogleI have recently rented a house from reeds rain. Hayley was amazing throughout lovely and friendly, and she took the time to keep me Informed and up to date. If I had any query’s or questions she was very helpful and quick to respond. Everything went as planned and I had the keys to the property after around a week of enquiring which is fantastic. Thank you Hayley and your team for a pleasant experience. Laura x
5/5
GoogleI have rented a house through Reeds Rains. Right from the start Calum has been very polite and helpful. He is very professional, efficient,friendly....a very positive experience dealing with this company. Iam extremely happy to recommend Reeds Rains for selling and letting all properties.
Hi Judy, What a lovely review for our lettings negotiator and team! Kind Regards Emily Gainer - Branch Manager
5/5
GoogleI have recently purchased a property in Warrington from the Reeds Rains St Helens office. Thank you to Jen and the team for their professional and hard working approach to secure a positive outcome for all involved. I would recommend this company to anyone!
Hi Hayden, Thank you for your fabulous review in regards to your purchase in Warrington! Our St Helens office is the satellite branch covering Warrington which has been a massive success and certainly means that we can service our vendors and buyers in that location from a distance. Thank you - Emily Gainer Branch Manager
5/5
GoogleHad a flat viewing from Alan, amazing letting agent, always friendly and always has a good laugh.
Hi Cody, Thank you for your 5 star review Kind regards Dora Seimeni Lettings Manager
5/5
GoogleWe had a viewing today with Alan and we can’t thank/recommend him enough he was so lovely put us both at ease and made the experience fantastic, he was so honest and helpful really appreciated it thank you so much Alan!! Courtney, Ross and Cooper 🐾
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, St Helens won Gold; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent; Reeds, Nottingham won Trusted Agent.
