Entwistle Green St. Helens reviews

★★★★★ 4/5

Trustpilot

Helpful advice and courtesy when dealing with Gail

Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.

Suzanne · 21 July 2021

★★★★★ 5/5

Trustpilot

I needed to move from my current…

I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!

Javad · 2 October 2020

★★★★★ 5/5

Google

The staff at Entwistle Green were always polite, friendly and helpful and our Countrywide mortgage broker Victoria Ellison was absolutely amazing and went above and beyond to get us the best deal in an amazingly short time, will definitely be going straight back when our current deal is finished!!

Adam · 18 June 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.

Claire · 14 September 2020

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 5/5

Google

Karen was really nice and professional,came across as knowledgeable,Thankyou for a great service

Phil · 18 May 2024

★★★★★ 1/5

Trustpilot

Went to view a property today and the…

Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!

Chloe · 10 July 2020

★★★★★ 1/5

Trustpilot

Poor Customer Service

Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.

Gail · 27 May 2020

★★★★★ 5/5

Google

I was so impressed with the excellent service received from the Enwistle Green Team (St Helens) I commend Samantha Austin for her excellent services from the viewing of the apartment to when we rented the property she was always available to respond to our calls and emails and she always takes her time to explain the process in details she carried us along all the way. I really do appreciate you Dear Sam thank you.

Theresa · 18 June 2023

★★★★★ 5/5

Google

Having dealt with Danny Foster and us being an unusual case, Danny was very friendly & helpful, always got back to us when needed, and dealt with all our queries, promptly and efficiently. Steph & Dave Jones

Stephanie · 18 June 2022

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 5/5

Google

The team st Entwistle Green were very helpful.I want to especially thank Samantha and her team for providing a great customer service. Would definitely recommend them.

Drterinthomas · 18 June 2023

★★★★★ 5/5

Google

Great experience with this letting agency. Sam was of great help, very responsive and efficient throughout the whole process. Everything was very smooth.

Anthony · 22 August 2023

★★★★★ 5/5

Google

Great service and first rate team.

James · 16 February 2026

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 5/5

Google

Have used Entwistle greens services within the last 4 weeks and I have to say...what a very high standard if service they provided. Extremely helpful, engaging and professional. Especially Karen, cant thank her enough...amazing thank you and the team if the St Helens branch ⭐⭐⭐⭐⭐

Wayne · 18 June 2020

★★★★★ 5/5

Google

Full 5 stars for the professionalism and dedication of the girls to their work! I went through buying a house with them, they were always prepared for any questions and without any problems we did a great job! I recommend this office with both hands! 🙌 …

Vanyo · 8 November 2024

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 5/5

Google

Sam and Karen and the rest of the ladies at Entwistle Green provide a quality service, they have really looked after me during my tenancy to date. They're consummate professionals with a friendly and engaging approach to their customers. Always happy to see you and give service with a smile 😃 …

Elaine · 27 July 2024

★★★★★ 5/5

Google

I used Entwistle Green to sell my house in St. Helens. Specifically I liaised with Cliona Collins, a 'Sales Negotiator'. From the outset she kept me informed of the stage of the sales process and of interest in the property. I found her and her team to be very pro-active all the way through a protracted sale and communication was excellent, which was reassuring. I have no hesitation in recommending the team at Entwistle for the sale of your property.PositiveResponsiveness, Professionalism

O · 18 June 2022

★★★★★ 5/5

Google

15/11/21 My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.

Chloe · 18 June 2022