Entwistle Green St. Helens reviews

★★★★★ 1/5

Trustpilot

Scam avoid at all costs

Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.

SLJ · 9 March 2023

★★★★★ 1/5

Trustpilot

Bidding wars

After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business

Debbie · 16 July 2026

★★★★★ 5/5

Google

We have dealt with Karen for several years as our letting agent & she has always gone ‘the extra mile’ to get us good, reliable tenants. She is very professional, personable and friendly.She keeps us informed at every stage…Would highly recommend using her services

Stewart · 18 June 2023

★★★★★ 5/5

Trustpilot

Absolutely amising shenon yesterday we…

Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas

Nejib · 6 September 2026

★★★★★ 5/5

Google

This is the second time I've used Entwistle Green. The service and range of products is second to none. I wouldn't hesitate to recommend them.

John · 11 February 2026

★★★★★ 5/5

Google

Brilliant service helped me through every step of the process from start to finish. Special thanks to Karen and Samantha for your support.

Ryan · 22 August 2024

★★★★★ 5/5

Google

I have just signed for a property with Entwistle Green (St Helens). Sam made the whole process smooth and pain free meaning it’s been less than 2 weeks from viewing to signing contracts.

Mick · 18 February 2024

★★★★★ 5/5

Google

Myself and my partner was very pleased with how quick and Efficient sam was, we got all papers signed very quickly within days ready for our new home, excellent service, 5 months in happy as ever , thanks you Sam Austin much appreciated

Dylan · 18 June 2023

★★★★★ 1/5

Trustpilot

USELESS - buyers/sellers/renters AVOID

We were in the process of looking at buying at house at the start of this year. We found a house listed with this sorry excuse of an estate agent, and they booked us in for a viewing at 12.15pm. We got to the viewing and within 5 minutes there were at least 50 other people waiting outside to view this house. Everyone that had booked a viewing had obviously brought one of two people with them (a lot of first time buyer couples and their parent/s) so it was absolutely heaving.

J · 26 June 2025

★★★★★ 5/5

Google

Samantha Austin helped us out and made the process super smooth and quick.

McKenzie · 11 May 2026

★★★★★ 1/5

Trustpilot

Highly do not recommend

I highly do not recommend using Entwistle Green. I dealt with Julie Winkler at the Bury branch. Extremely unhelpful and rude. She made it impossible to book a viewing for a house I was interested in buying. I since contacted the seller directly, to be told that the seller had been lied to on numerous ocassions and Julie was pushing for an inside job to sell the property to a property developer. Very unprofessional.

Kate · 5 July 2023

★★★★★ 5/5

Google

Karen, Sam and Sam are a excellent team. Any questions or queries were resolved/answered immediately. The process of letting was explained thoroughly and completed to a very professional high standard throughout. Leaving me with the comfort that my property is in good hands and treated no differently as they would their own property. Very satisfied with the level of service this team has provided me throughout the process.

Connor · 22 September 2024

★★★★★ 1/5

Trustpilot

Rat infestation but they don’t think…

Rat infestation but they don’t think that’s urgent enough to ring landlady. The lady dealing with it isn’t in work but somehow they can’t tell me anything because she’s not in! What sort of a process is that when colleagues can’t check on what’s happening with maintenance issues. When I asked why they can’t ring rather than email landlady they hung up on me hope they don’t chew through electrics as if I was paying for property management for my home I wouldn’t be very happy.

Rachel · 10 June 2025

★★★★★ 1/5

Trustpilot

Went to view a property and spoke to…

Went to view a property and spoke to the landlord of the house and Joe from Entwistle I advised the landlord I didn’t have the best credit and he advised me that shouldn’t be a problem Joe was very insistent that I pay the £161 fee for the search he was trying to get me to do it while I was looking at the house (very pressurising) he also rang the office (he must have a different number to most people as the girl picked up straight away) and the girl said well done (sounds commission based to me to get people to pay and they honestly have no intention of giving you the property ) I have since been trying to get the maghul office and no one picks up to discuss why no one had let me know the outcome I had to get through to them via zoopla and the poor guy had to advise me I have also asked for a follow up phone call but I’m still waiting **** very poor service ***** Be aware they take your money and normally have someone in mind for property or it’s already gone and yet they will still charge you ***** I wouldn’t normally write a review but I feel people need to be aware

Julie · 2 October 2022

★★★★★ 5/5

Google

Very helpful and efficient, sold my home very quickly. Thanks.

Melanie · 11 May 2026

★★★★★ 5/5

Google

We’ve been in our current property since Oct 2018, and we love living here. Karen from Entwistle Green St Helens is a great asset to the team and she has amazing customer service with their clients

Marc · 21 September 2023

★★★★★ 5/5

Google

Highly recommend. Sam Austin was very helpful and welcoming nothing was too much. Sam was very friendly and professional.

Rebecca · 19 August 2024

★★★★★ 5/5

Trustpilot

Entwistle Green [Blackpool] - Excellent!!!

I'd like to leave this review to assist other's in their choice of Estate Agent when selling a property.Entwistle Green [Blackpool Branch] are a professional company I would recommend to family and friends.They marketed my property and within a week I had an offer, which I accepted. The staff are approachable, friendly and willing to assist with queries regarding the selling process. Nothing is too much trouble.Unfortunately I experienced solicitor problems which became quite serious. I was stressed, worried and at the end of my tether.Darren Sellwood at the Blackpool branch of Entwistle Green was an absolute life saver. I cannot praise Darren enough....he stepped in and assisted me with the solicitor issues. He went above and beyond to help me and kept me from losing my sanity. At the end of the day, an estate agent's role is to sell your home, not constantly chase solicitors. But Darren took everything in his stride and did just that. Without his help, I'm certain my buyer would have 'cut his losses', withdrawn his offer and moved onto a different property.Yesterday contracts were exchanged to complete on the 19th August!!Darren is approachable, friendly, good-humoured and always willing to help. His customer service is exceptional! He guided me through the selling process and gave sound, sensible advice.I can't thank him enough....he is 'My Hero'I would recommend the Blackpool Branch of Entwistle Green to family and friends with no hesitation whatsoever. Thank-you!!!!!!!

Sharon · 5 August 2022

★★★★★ 5/5

Google

5 Star service - After listing my property with another St Helens estate agent who wasn't interested the contrast couldn't have been greater using these guys. They stayed in constant touch and kept me updated every step of the way. Couldn't recommend these enough and Cliona was a star

Craig · 18 June 2022

★★★★★ 5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

★★★★★ 5/5

Google

We have just moved into our rented house with the help of the very friendly and professional Sam and Karen. The checks and procedures were the quickest and most efficient my husband and I ever had. They treated us with kindness, respect and made sure evey meeting we had were planned around our schedule. We also received thoughtful gifts on the day of our move, which of cause is a plus, as this was a first for us.

Queensly · 20 December 2023

★★★★★ 5/5

Google

We have just moved into our rented house with the help of the very friendly and professional Sam and Karen. The checks and procedures were the quickest and most efficient my husband and I ever had. They treated us with kindness, respect and made sure evey meeting we had were planned around our schedule. We also received thoughtful gifts on the day of our move, which of cause is a plus, as this was a first for us.

Queensly · 9 December 2023

★★★★★ 5/5

Google

Danny was was super helpful when we visited the branch enquiring about a rental property, and thankfully also helped us to find somewhere! He listened to what we were looking for and we felt that he genuinely wanted to help with our search which we really appreciated.

Rachel · 18 June 2022

★★★★★ 5/5

Google

My experiece at Entwistle Green when renting my property was very profesional , Karen was very good, friendly and helpfull and experienced.

Stuart · 18 May 2024