Trusted Agent profile · St. Helens
★★★★★
517 reviews across 2 platforms
11, Hardshaw Street, St. Helens, WA10 1QX
Entwistle Green's office in St. Helens, at 11, is rated 3.6 out of 5 across 517 reviews on two platforms, including 258 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
1/5
TrustpilotJust dont waste your time
Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional
5/5
TrustpilotLetting Entwistle Green St.Helens
A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.
1/5
TrustpilotAwful experience would not use again
Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.
5/5
GoogleKaren and Sam were amazing! From the first moment we felt heard and supported. I was heavily pregnant and the whole process was done smoothly. The team was so good to me that They brought the contract to me while I was in labour so we wouldn’t miss the deadline
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
1/5
TrustpilotI was selling a property with them and…
I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.
5/5
GoogleWe had an excellent experience working with Samantha Austin at Entwistle Green. She was highly professional, knowledgeable, and dedicated to providing outstanding service. Her communication skills were excellent, and she guided us through the process with expertise and integrity. I highly recommend Samantha for anyone seeking a reliable and skilled Lettings Negotiator.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI highly recommend this agency. I was surprised by how quickly things went. As for the agent I worked with, Samantha Austin, she was very friendly and professional.
Thank you for the great review! We are thrilled to hear about your positive experience with our agency and especially with Samantha. Our team is dedicated to delivering exceptional service and we are so glad we met your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThat’s a really good agency and all of the houses are really nice and clean so you don’t need to pay any extra money to repairing.
Thank you for the positive review! We take pride in maintaining clean and high-quality houses for our customers. We believe in providing value and transparency without any hidden fees. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotEntwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.
The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.
5/5
GoogleI dealt with Karen and Sam at Entwistle Green and can't commend them enough for their customer care and overall politeness. Nothing seemed too much bother and they were always more than happy to help. I'd highly recommend this estate agency and both the ladies! Thanks for all of your help.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely shocking company to sell…
Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.
5/5
GoogleClaire and the team was really great for us during our house sale, she always went the extra mile for us when we was stressed over certain things with it being our first sale. Would definitely recommend Entwistle Green St. Helens to somebody else in the future. Thanks again Claire
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleKirstie has been amazing fast and efficient in dealing with us after taking on our sale following a couple of mis communications at the start of the process
Many thanks for the fantastic 5* review Phil. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
5/5
GoogleSam Austin was extremely professional and helpful in our property search. All queries answered straight away and nothing was too much trouble - would highly recommended 🌟🌟🌟🌟🌟 …
Many thanks for taking the time to leave us your wonderful recommendation and 5* review Lynsey. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan’t thank the Entwistle Green team enough, especially Amelia in the St Helens branch. They went over and above to facilitate the sellers needs. As A first time buyer, she also helped guide me through the process and worked with me tirelessly to ensure everything I wanted to check pre sale was checked before exchange. Thanks again!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSamantha was so helpful to us for the whole moving process. She updated us throughout and ensured we could contact via phone text and email. Very speedy move, I would definitely recommend renting with Entwistle Green
Keira, it’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe rented our house with Karen, she was very personable, knowledgeable and informative about the rental market. It was on the market for less than 24 hours. Everything went very smoothly and we would recommend her and Entwistle Green to anyone wanting to rent a property.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe bought our first home from Entwistle green. Lauren is a very kind and helpful agent. Everything was smooth through the process. Thank you
Thank you for taking the time to leave us this great 5* review Jozsef. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Entwistle Green when renting our first property in the Saint Helens area. Karen took good care of us and was a huge help during the process.
Thank you for your positive feedback! We are thrilled to hear that Karen provided exceptional service during your first rental experience in the Saint Helens area. We are always here to help and make sure our customers have a smooth and enjoyable process. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleGenuinely can't thank the team enough, went truly above and beyond to get the sale of our property over the line.
"Thank you so much for your kind words! It was our pleasure to go above and beyond to ensure your property sale was successful. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you Samantha who helped us a lot in renting the house. We really appreciate the effort you put into making the process smooth and quick. Usually, I am not the person who put the review but you really deserve to be mentioned here. xx
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleNever met such helpful staff at St Helen’s Entwistle green, especially Karen! Nothing is ever to much and she goes out of her way to help any customer/client. Any issues we seem to have she sorts out and is always in close communication. Very kind and hard working, always a pleasure to speak to her
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
