Entwistle Green reviews

★★★★★ 5/5

Google

I have recently purchased a property through Entwistle Green in St Helens and I can honestly say Lauren and the rest of the team were brilliant! Nothing was too much trouble, they always picked up my calls or responded to messages /emails promptly. Ì have dealt with many agents in my time but Lauren and her team are a breath of fresh air! Always friendly, helpful and professional. Thank you so much Lauren and all the staff for such a positive stress free experience!

Joyce · 5 December 2025

★★★★★ 5/5

Google

Lauren and the team at Entwistle Green St.Helens have been outstanding in every way from the very first meeting. I could not wish for a more friendly, committed and professional group of individuals to help me sell my home. I am delighted to have chosen Lauren and the team. They have gone above and beyond every step of the way! Thank you so so much! Phil

Phil · 2 April 2026

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 5/5

Google

Karen was awesome in getting me and my family a good place to live. She took her time to explain everything we needed to know about the new Tenancy Act. Karen was patient, and her service was great; she secured the property for us within a very short time. Good teamwork!

Oladele · 2 April 2026

★★★★★ 5/5

Google

I had an excellent experience with Entwistle as a first time buyer. From start to finish, they were professional, friendly, and always kept me updated. Thanks to Lauren, kirstie. Communication was clear and timely, and they were always happy to answer any questions I had. The whole process felt smooth and stress-free thanks to their support. I would definitely recommend them to anyone looking to buy or sell a property.

SAEED · 13 October 2025

★★★★★ 5/5

Google

Sam has handled our tenancy and has been nothing but amazing throughout, nothing has been too much trouble and liaised with our landlord to have any questions answered promptly. Moving is so stressful, but Sam made the whole process as easy as possible and was always available via phone or email ⭐️⭐️⭐️⭐️⭐️

Becky · 19 March 2026

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Google

Can’t thank Karen enough for making my move in so simple, I hadn’t a clue on what I was doing but Karen was amazing through the whole thing and helped me through it all. She truly went above and beyond for me! Would highly recommend Entwistle green!

Emily · 16 March 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 5/5

Google

We would like to commend the team for good work the 2 Sam's where good with us and responded to our emails/texts in time giving us adequate information. The move for us was seamless and managed well thanks for the team. Highly recommend this agency to anyone looking to rent/buy a house. They will guide you step by step to ease the transition. Thank you so much Sam A and Sam B. My husband and I have settled in well.

Tanya · 12 March 2025

★★★★★ 5/5

Google

Can’t thank Sam enough for her help over the last few years. Helping us with our first home and then now most recently our second when we’ve had our little girl. The process is always smooth and she can’t do enough for you. Also special …

Ellie · 16 February 2026

★★★★★ 5/5

Google

I couldn’t recommend entwistle and green enough Lauren and the team have been absolutely fantastic with us through the process of selling our home they have made the process so easy and handled everything for me! Thankyou so much!!!

Amber · 9 April 2026

★★★★★ 5/5

Google

After viewing a rental property on Saturday morning with Karen and putting in an application for the property, Karen made the vetting process easy and as stress free as possible. Within 3 working days we had been accepted for the property. Couldn't have asked for a more straight forward process. Massive thank you to Karen Mason!

Erin-Kate · 22 October 2025

★★★★★ 5/5

Google

A huge thank you to Lauren and Lucy at St Helens branch of Entwistlegreen. They were extremely supportive and caring during a difficult time for us, selling our late mum’s house. Cannot recommend them highly enough!

Angela · 16 March 2026

★★★★★ 1/5

Google

I have had to change my review of this estate agents as after initial great contact and a viewing with Abbie I put an offer in on a property. I was waiting to find out about a couple of questions that I had and found out that they had another offer on the property and were meant to contact me to ask for a best and final offer, but called once and did not leave a voicemail. I called back and had no response and when I followed up was told that they had not heard from me so went with someone else. Really disappointed about the lack of communication and will be cautious about whether I use them going forward.

Diva · 9 April 2026

★★★★★ 5/5

Google

Thank you to Entwistle Green, especially Sadie and Vicky, the mortgage advisor. You helped us to purchase our first home. Your advice and knowledge helped remove some of the stresses involved. We both really appreciate your hard work dealing with sellers, solicitors and councils. You gave us a 10/10 service. Many thanks

Nicola · 13 October 2025

★★★★★ 5/5

Google

I cannot thank Entwistle Green enough for helping my partner and I find our first home together. The efficiency and dedication from the team was outstanding and a special mention to Sam Austin who was with us every step of the way from viewing the property to signing the tenancy. She made the whole process as smooth and easy as possible and we are so grateful for her help.

Stacey · 27 March 2025

★★★★★ 5/5

Google

Entwistle Green were amazing. They fully walked me through the process of putting my house up for sale and the process of selling my home. They organised all of the the 17 viewings of my property and I think there were about 12 offers also. Kirstly and Danny were brilliant as well as the other girls in the office. They helped me with getting my new mortgage set up as well. They go above and beyond for their clients. I would definitely recommend them.

Anne-marie · 22 September 2024

★★★★★ 5/5

Google

Hi what can I say but brilliant. Both Sam Barrett & Sam Austin were great. I had a great feeling straight away from them at our first meeting. They found us a great tenant super fast and they signed up on our 1st viewing of letting the property out. Never done this before & they made the whole experience great. Cannot fault one bit what they've done for us I'm glad we chose them & their team at Entwistles. Very professional at all times & kept us well Informed throughout the whole time. Thanks 😊

Ste · 22 September 2024

★★★★★ 5/5

Google

We had a fantastic experience with this estate agent while securing our first rental property. From start to finish, Sam Austin was professional, friendly and made the process so smooth. …

Jordan · 16 March 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

Team Entwistle Green in st. Helens renders amazing customer service experience. Since being first time renter in UK two years ago Entwistle has looked after myself and my family and found us a nice house this time around as well. Especial sam and karen both are amazing and very professional and always go out of their ways to help their customers. Sam made our move from apartment to house very easy and took over the entire process very smooth. Will always come back to entwistle. Thank you team entwistle.

Waqar · 21 August 2024

★★★★★ 5/5

Google

Sam and Karen were of immense support to me and my team as we put up 2 properties for letting. They guided us through the process and helped us settle into our role as "first time landlords" in the lettings business... I wholeheartedly recommend their services...

Ajibola · 13 October 2025

★★★★★ 5/5

Google

We bought a house through Entwistle Green a few months ago. Danny Foster was our sales negotiator. He could not have done a better job and kept us in the loop every step of the way during the sales process , including keeping the vendor happy when things were going against us. His patience and professionalism shone through. We want to thank him for his dedication and skills and will not hesitate to use the service again . Thank you Danny

Neil · 5 August 2024