Trusted Agent profile · St. Helens
★★★★★
482 reviews across 2 platforms
11, Hardshaw Street, St. Helens, WA10 1QX
Entwistle Green's office in St. Helens, at 11, is rated 3.5 out of 5 across 482 reviews on two platforms, including 225 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
5/5
GoogleSam Austin has been amazing at helping us. All interactions with her and Karen have always been positive, professional and helpful. Sam has made the move to our new property very smooth and stress free. Would definitely recommend! ✨
Shakra thanks for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust a big thank you to the sales team Sadie,Lucy ,Abbey ,and Lauren. In the sale of our house .The team were very attentive ,great communication. Nothing was to much trouble .5 star service.
Thank you so much for your kind words and choosing our team to help with the sale of your house! We truly appreciate your support and are ecstatic to hear that we exceeded your expectations. It was a pleasure working with you and we wish you all the best in your new home. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI have dealt with many letting companies over the course of the past few years but Entwistle Green have been by far the best ! Samantha Austin was our letting agent and made all the steps to moving in so much easier ! Couldn’t fault them one bit ! Thank you ! 🙂 …
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotHighly recommend Entwistle Green
I was really impressed with the service and help I received from Entwistle Green Lettings. I was struggling to find a house and Emma Dyson was so helpful and friendly.She made the process so much easier and was always by the phone and returned my calls the same day, I was kept updated with information and felt like she would help as much as she could. I had not received the time and help with any other agent like I did with Entwistle Green. I would highly recommend 👌
5/5
GoogleThe advice and service from this branch is second to none. All of the staff were very friendly and were more than helpful with any enquiries I had to ask. In specific Alexandra was more than happy to assist with any questions we had, nothing was too much of a big task for her and she made the whole experience that much more easy and enjoyable! Thank you to the whole sales team for going above & beyond!
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
TrustpilotMe and my partner needed a quick turn…
Me and my partner needed a quick turn round for moving out, and that’s exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)
5/5
GoogleSam and Sam worked with us in helping us get into and sort everything with moving out, they were absolutely fantastic and extremely helpful in every aspect!!! Thank you Sam & Sam!
Thank you for taking the time to leave us your 5* review Addyson! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust wanted to say a big thankyou to Claire and the Team at Entwistle Green, St Helens Branch. Claire was amazing from start to finish when handling the sale of my house. Communication was great, keeping me updated at every stage. Claire was professional, efficient, approachable, warm and friendly. Couldn't have asked for more. Thankyou 😁
Thank you Moira for your wonderful 5* review of our local team and kind words. Kind regards, Scott @ Customer Relations.
5/5
GoogleKaren was fantastic! She was quick and communicated effectively. Gave us the information when needed and kept us in the loop when anything changed or as soon as things was completed. Highly recommend
Thank you Michael for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe’ve rented with Entwistle Green now for a while and we are really happy with the service received by the St Helens Branch, the staff are really nice, supportive and helpful. Karen is a great asset to the team.
Thank you for leaving us your superb 5* review Marc. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy first time renting on my own after graduating and Samantha and Karen were the nicest ladies. The whole process was so quick and smooth it took a whole lot of stress away from moving. Thank you ladies, you are amazing 😁 my new flat is nice and cosy thank you! …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Trustpilot5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green
I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.
5/5
GoogleMassive Thank you to Dany ,Victoria and the entire team for their help and guidance. Buying our first home everything was stressful with lots of calls made to the office. All of them where very helpful from the firt day to the completion. So yes, Thank you to all of St Helens team.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust dont waste your time
Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional
5/5
TrustpilotLetting Entwistle Green St.Helens
A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.
1/5
TrustpilotAwful experience would not use again
Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.
5/5
GoogleKaren and Sam were amazing! From the first moment we felt heard and supported. I was heavily pregnant and the whole process was done smoothly. The team was so good to me that They brought the contract to me while I was in labour so we wouldn’t miss the deadline
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleWe had an excellent experience working with Samantha Austin at Entwistle Green. She was highly professional, knowledgeable, and dedicated to providing outstanding service. Her communication skills were excellent, and she guided us through the process with expertise and integrity. I highly recommend Samantha for anyone seeking a reliable and skilled Lettings Negotiator.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI highly recommend this agency. I was surprised by how quickly things went. As for the agent I worked with, Samantha Austin, she was very friendly and professional.
Thank you for the great review! We are thrilled to hear about your positive experience with our agency and especially with Samantha. Our team is dedicated to delivering exceptional service and we are so glad we met your expectations. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThat’s a really good agency and all of the houses are really nice and clean so you don’t need to pay any extra money to repairing.
Thank you for the positive review! We take pride in maintaining clean and high-quality houses for our customers. We believe in providing value and transparency without any hidden fees. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotEntwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.
The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.
1/5
TrustpilotCrap service
My experience was very poor when using them for selling property via Flyp. They did not respond promptly to the buyers when their colleague was on leave and no one covered that colleague's work/monitored the email. The deal was nearly fell through because of it!
5/5
GoogleI dealt with Karen and Sam at Entwistle Green and can't commend them enough for their customer care and overall politeness. Nothing seemed too much bother and they were always more than happy to help. I'd highly recommend this estate agency and both the ladies! Thanks for all of your help.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely shocking company to sell…
Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
