Entwistle Green St. Helens reviews

★★★★★ 1/5

Trustpilot

the worst company I have ever dealt…

the worst company I have ever dealt with poor customer service and poor staff side with landlords and do nothing to help the tenants greedy horrible managers preston branch

Gina · 11 November 2025

★★★★★ 5/5

Trustpilot

Could not be happier with the service…

Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.

Demi-lee · 27 October 2023

★★★★★ 1/5

Trustpilot

AVOID!

My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.

Katie · 25 October 2023

★★★★★ 1/5

Google

Staff don't call back. You ring up regarding viewing and get told youll get a call back when they are arranging them and dont hear anything at all. $ times now we have tried to arrange viewings on properties and everytime we are told theyll register our details and every time we call back they say we are not on the system. Dont waste your time.NegativeResponsiveness, Quality, Professionalism

Shaun · 27 August 2021

★★★★★ 5/5

Trustpilot

Great profession service

Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐

Mantas · 27 March 2024

★★★★★ 5/5

Google

When we decided to rent our mum's home we didn't have great expectations of the process. However, we have been more than happy with the service we have received from the St Helens letting team. We mithered Claire with questions and always received a friendly and helpful response. Dealing with emptying a parents home is stressful enough, so having someone else manage the rental was so helpful. We would highly recommend a fully managed service.

Davina · 19 June 2019

★★★★★ 1/5

Google

So dissatisfied. Got about 3 phone calls the whole experience. . On day of completion dropped keys off about 9-45am. Only to get a message at about 3pm how was the completion going and when were the keys getting dropped off !!! I feel like the solicitor did all the work!

Christine · 18 June 2023

★★★★★ 1/5

Trustpilot

If you want money stolen from you then rent from these scammers

My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.

Max · 7 August 2023

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.

Zuzana · 30 June 2023

★★★★★ 5/5

Trustpilot

jack helped us through moving from…

jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.

Aaron · 11 November 2025

★★★★★ 1/5

Trustpilot

I really would not give them one star…

I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill

MISS · 5 May 2023

★★★★★ 5/5

Google

Five star service.... Karen delivered a seamless service from start to finish. Viewed the property the same day and received the keys a week later. Very helpful, smiley, bubbly, regular updates keeping us informed throughout the whole process and such a professional lady, would highly recommend.

April · 18 June 2023

★★★★★ 5/5

Google

Could not be more helpful and informative. Both my dealings with the office and the visit by Danny who was enthusiastic and helpful.

Charles · 22 September 2024

★★★★★ 1/5

Trustpilot

STAY CLEAR OF THEM

I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.

Youtube · 14 March 2023

★★★★★ 1/5

Trustpilot

Unresponsive and unprofessional

Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.

Shervinzd1 · 16 January 2026

★★★★★ 1/5

Trustpilot

Incompetent, disorganised and careless

I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.

Alina · 13 September 2025

★★★★★ 5/5

Google

I would like to take this opportunity to thank both Sam and Sam regarding their professional, efficient, informative, friendly service they gave us whilst sourcing the tenant for our new property.

Clair · 18 April 2024

★★★★★ 1/5

Trustpilot

If I could give them minus 20 stars…

If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.

Lydie · 13 February 2023

★★★★★ 5/5

Google

Me & my partner recently moved into our new home found the process of moving very easy, Danny handled everything very professionally and helped us with a lot of things made it as smooth as possible for us. Highly recommend company and couldn’t speak highly enough of the way Danny handled everything. Excellent service

Lee · 18 June 2022

★★★★★ 5/5

Google

I have houses to rent through entwistle green st Helens. Their service is brilliant. Karen and Sam always smiling and make me feel very comfortable. I have recommended two friends also rent the house out through this estate agent.

Jinjun · 21 October 2023

★★★★★ 1/5

Trustpilot

Rented a property for a year the roof…

Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!

Mario · 21 January 2023

★★★★★ 5/5

Google

Karen and Sam in lettings are fantastic. They are always helpful, friendly and have been nothing but brilliant when letting our properties. As a landlord, I wouldn’t hesitate to recommend Entwistle Green to anyone looking for great service.

Julie · 21 October 2023

★★★★★ 5/5

Google

Many thanks to both Danny and Sadie for handling my valuation. A great service so far. Very pleased.

Caroline · 2 November 2024

★★★★★ 5/5

Google

An excellent experience from viewing the property to moving in, very diligent, making sure the property had all the legal requirements documented and the photographed inventory will help in future. Thanks for all your help Sam A

Richard · 10 November 2023