Trusted Agent profile · St. Helens
★★★★★
518 reviews across 2 platforms
11, Hardshaw Street, St. Helens, WA10 1QX
Entwistle Green's office in St. Helens, at 11, is rated 3.6 out of 5 across 518 reviews on two platforms, including 258 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Helens.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
5/5
GoogleAn excellent experience from viewing the property to moving in, very diligent, making sure the property had all the legal requirements documented and the photographed inventory will help in future. Thanks for all your help Sam A
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent experience from viewing the property to moving in, very diligent, making sure the property had all the legal requirements documented and the photographed inventory will help in future. Thanks for all your help Sam A
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe Maghull office mismanaged my…
The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.
5/5
GoogleJust sold through Entwistle Green and we were really happy with the service especially from Lauren who did everything she could to help us. Ta!
Hi Richie H, thank you for sharing your positive experience with us! We're delighted to hear that Lauren provided you with excellent service. If you need any further assistance, feel free to reach out. Thank you for choosing Entwistle Green!
5/5
GoogleKaren & Sam couldn’t have been more helpful! Made the entire viewing of our rental home as smooth and comfortable as possible. Excellent customer service and really fast to help solve any problems we have had! Can’t recommend strongly enough.
Thank you Joseph for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
1/5
GoogleCrap agent, rude girl, stay away! Kept calling me sir sir but also kept insulting me.
Hi, I'm sorry to hear about your experience with our team. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotAvoid at all cost
Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions
5/5
GoogleBrilliant estate agents. Reliable, informative, friendly the list is endless for this estate agents. They were all great from start to finish, would definitely recommend using these guys for buying, selling and mortgage services.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy wife and I used Entwistle Green to sell our property. The service was excellent, very professional and, most importantly for us, friendly. Although the sale took longer than expected the staff at Entwistle Green were very supportive and helpful. Of especial mention in this regard are Claire (Branch Manager) and Danielle (Sales Negotiator), who we can't thank enough for their patience and understanding throughout the process (not to mention other staff members who were involved at one stage or another). We would highly recommend Entwistle Green to anyone seeking to sell or purchase a property. We can also fully recommend Entwistle Green to anyone desiring to rent out a property.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotMy offer was accepted with no Sales Memo issued more than 1 month…
My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.
5/5
TrustpilotI have just got my new flat through…
I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them
5/5
GoogleSam was really nice and helpful in everything I absolutely satisfied with her and this agency. Everything ran smoothly. Thank You.
5/5
GoogleGreat service from Samantha, helping with all my needs and answering any questions I had.
Many thanks for your fantastic 5* review Jack! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI’m happily using EG Warrington for the…
I’m happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.
5/5
TrustpilotGreat experience with Karen.
My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.
1/5
GoogleRang to book an appointment for a viewing, no answer , left details for a call back , still waiting 2 months on...thankfully I am not using this estate agent to sell any of my properties
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful - they try to hold onto your good faith / holding deposit
TerribleHave kept hold of my "good faith deposit" that I paid when I viewed the property in order to secure it prior to tenancy. They have been making it incredibly hard to get back. Even though I took up the tenancy and paid rent like clockwork for two years. I think they rely on people giving up.Don't give them any holding deposit OR good faith deposit without a written invoice or document prior to you handing money over.Update. After months of going through the Property Ombudsman Entwistle Green Lost! They had to pay me the good faith deposit back. It was proved that they had tried to keep the deposit (through a process of taking the deposit twice - once at viewing and then trying some fancy accounting on the first rent bill).
5/5
GoogleDanny foster is spectacular five stars 🤩 …
Thank you for taking the time to leave us this great 5* review Kevin. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis letting agent is straightforward and professional in their dealings. I’d recommend them to anybody searching for a new home
Thank you for taking the time to leave us this tremendous 5* review Oluwatobi Fasesin. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional service, great communication throughout and tenant quickly found, vetted and moved in.
Thanks Philip for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIn breach of the law
Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offersto the seller that the buyer must use services offered by youor another party. You must not discriminate, or threaten todiscriminate, against a buyer because that person declinesto accept that you will (directly or indirectly) provide relatedservices to them. Discrimination includes but is not limitedto the following:• Failing to tell the seller of an offer to buy the property.• Telling the seller of an offer less quickly than other offersyou have received.• Misrepresenting the nature of the offer or that of rivaloffers.• Giving details of properties for sale first to buyers whohave indicated they are prepared to let you provideservices to them.
1/5
TrustpilotWaste of time
Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).
5/5
GoogleEntwistle Green have been fantastic in helping my partner and I move house! Karen has assisted us throughout the entire process without hiccup! I cannot fault the professionalism and customer service provided by the team. I would highly recommend Entwistle Green for anyone who is looking to move!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKaren helped us find a new tenant quickly and smoothly. Thanks for your help
Mikki thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Helens.
