Entwistle Green St. Helens reviews

★★★★★ 1/5

Trustpilot

I WILL NEVER USE THIS AGENT AGAIN

I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.

David · 9 May 2024

★★★★★ 5/5

Google

Thank you to everyone in the office for a speedy easy sale. From start to finish everyone was helpful and professional. I was kept up to date with proceedings and never had to worry. The solicitor associated with Entwistle Green was very approachable and my sale was quick and pain free. I would definitely recommend both Agent and Solicitor. Big thank you.

Barbara · 18 June 2023

★★★★★ 5/5

Google

Karen mason has been an excellent agent helping for me to quickly and painlessly getting into my new rental property. The house itself is lovely and clean, and ready for me to move straight into with no extra work needed!

Ant · 22 September 2024

★★★★★ 5/5

Google

As a landlord, Karen and Sam have been excellent through the whole process of arranging a tenant for my property. They have kept me fully informed, gone out of their way to get outstanding tasks completed, and have provided great customer service throughout. They know there stuff! And it shows in the quality of their work. Thank you!

Neil · 21 September 2023

★★★★★ 5/5

Google

The team are fantastic renting a home from them currently and they have been nothing but kind, warm and welcoming the whole time even with mine and my partners constant bombardment of questions and a few complaints about repairs needed! The team are absolutely amazing and I wish we could give them something to show our appreciation! Must be the worst people they have rented to with all our questions but they are always fantastic!PositiveResponsiveness, Quality, Professionalism, Value

Caitlin · 18 June 2021

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 5/5

Google

Both myself and my partner have been with Entwistle Green for around 9 months now as tenants we can not fault them highly professional and very responsive to emails. This morning I emailed in regards to needing help with my hob straight away I received an email back from Mandy very helpful gave me advice on what to do within 10 minuets my problem was sorted and my landlord contacted me for someone to come out today my hob is now back up and running. Even during these hard times there always there to help Can’t recommend enough! ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Professionalism

Emilie · 27 August 2020

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 5/5

Google

The team at Entwhistle Green were first class from my very first communication with them. I was kept informed of what was going on throughout the whole process and given support and advice whenever required. I felt like a valued customer which is great and exactly how i expected to be treated. They certainly made the process of being a landlord a pleasant one. I wouldn’t hesitate to recommend this team, you will not be disappointed.

Mukund · 18 June 2021

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024

★★★★★ 5/5

Google

Amelia and Claire were fab. They communicated with us regularly, were so helpful and accommodating, and so professional. Brilliant service!

Claire · 18 June 2022

★★★★★ 5/5

Trustpilot

I never actually got a property with…

I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan

Kyle · 2 October 2024

★★★★★ 1/5

Trustpilot

We had an extremely poor experience…

We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.

Megs · 26 August 2025

★★★★★ 5/5

Google

Excellent estate agents, would have no hesitation in recommending. The team were extremely helpful especially Dan who was professional, efficient and courteous throughout. Very happyPositiveResponsiveness, Professionalism

Jack · 18 June 2021

★★★★★ 2/5

Google

Having contacted Entwhistle and Green to view some properties thing went downhill ,we asked about getting our property valued and view other properties seven days later we still await contact . Very disappointed to say the least

Ray · 19 August 2024

★★★★★ 5/5

Google

I have recently found my first apartment which I could not have done without the team at Entwistle Green St Helens! I would like to highlight that every single person I spoke to was so so helpful and supportive but in particular a young man Daniel who was new to the team! He attended when I first viewed the apartment and showed my parents round on a separate viewing with super short notice which he was more than happy to do! Although new, he is clearly a natural in this line of work and really took the time to remember the small details! Could not recommend using this agency more!

Lauryn · 19 June 2019

★★★★★ 1/5

Trustpilot

The worst experience in my life

The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property

Isma · 5 January 2024

★★★★★ 5/5

Google

Danny called to value our property yesterday. Extremely knowledgeable young man and oozed professionalism. Didn't feel rushed at any time and answered all questions we had. Would highly recommend 🌟 …

Scouse · 2 November 2024

★★★★★ 1/5

Trustpilot

DON'T BOTHER

Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.

Amy · 18 December 2023

★★★★★ 5/5

Google

We use Entwistle Green as our letting agents.We ended one tenancy and another tenant was in the house within a calendar month. Excellent service. Karen, lead letting agent, is fabulous with her honest opinions and helpful nature. She's ably assisted by Sam and together they make a great team and are very professional. Thoroughly recommend

Steve · 18 June 2023

★★★★★ 5/5

Google

As a landlord, I have found Karen and Sam in the Lettings department to be extremely helpful, friendly and hardworking. I cannot fault the service I've received. They have found us good tenants quickly and if there are ever any issues they are always resolved efficiently. Can't recommend them highly enough!

Ben · 21 September 2023

★★★★★ 5/5

Google

Many thanks to Karen, Claire and Nicola. They have provided a great service and have been a pleasure to deal with.PositiveResponsiveness, Professionalism

Jason · 27 August 2021

★★★★★ 5/5

Trustpilot

Professionals!

Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!

Alex · 5 July 2024