Every review we hold for the St. Georges Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI moved out of my flat and Kerrie was the estate agent in charge of finding a new tenant.
She was always welcoming, efficient and very helpful.
She always got back to me very quickly every time I had an enquiry.
She made everything super easy.
Thank youPositiveResponsiveness, Professionalism
Axelle · 25 August 2021
Agent replied · 11 June 2024
Hi Axelle Trotobas,
Thank you for the great review of our Leaders Estate Agents North Laine team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleVery professional. I have worked with Gary Copleston throught a number of lettings and always find him helpful, courteous and efficient. Tenants are found quickly and vetting carried out carefully. Can highly recommend.
Catherine · 12 June 2023
Agent replied · 11 June 2024
Dear Sue
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKerrie and Gary were totally awesome to deal with when it came to renting my new flat . Very friendly , very helpful and super efficient ! Highly recommend to anyone searching for accommodation in the city .
Thank you !
Fergus xx
FOD9 · 12 June 2022
Agent replied · 11 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe staff , Kerrie and Natalia, at Leaders Kemptown were excellent, very efficient and friendly and helpful
Edward · 4 June 2024
Agent replied · 13 June 2024
Dear Edward Jones
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleReally good experience with this Letting Agent in Brighton (KempTown) over what became a very stressful move of our daughter (+ 2 friends) into their accommodation for their final year at Uni. Rudy in particular was very supportive and proactive in finding an alternative property when the first got pulled 2 weeks before the term started by the landlord (due to some issues with the 4th student - not ours - but suspect also a landlord seeing better money elsewhere!!). The girls are now in a great property, in a great location in Brighton and continuing to be well supported by Leaders for which we're very grateful to Rudy and the Kemp Town team!
Jacqueline · 12 June 2023
Agent replied · 11 June 2024
Dear Jacqueline,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleLeaders have been incredible with helping us move 3 hours away from home. We’d like to share a special thanks to Gary Copleston who has been nothing but willing to help, and go the extra mile. Highly recommend!PositiveResponsiveness, Professionalism
Jess · 25 August 2022
Agent replied · 11 June 2024
Hi Jess, I think it's fair to say we had a lot of fun getting this over the line. You guys were a pleasure to deal with and we all wish you the very best in your first time away from home-home. Thanks for such lovely feedback. Gary
★★★★★ 5/5
GoogleGary is an absolute gem! and along with his team have gone above and beyond to make moving into our new home as smooth and stress-free as possible. Highly recommend Leaders North Laine to Landlords and Tenants alike :)PositiveResponsiveness, Professionalism
Trish · 12 June 2022
Agent replied · 11 June 2024
Hi Trish. It takes two to tango as they say. We could only get cracking quickly as you were so on the ball yourself. The whole transaction was a dream and from our side we'd like to say a huge thank you for the lovely feedback. Best wishes. Gary
★★★★★ 5/5
GoogleOllie King..World class service! I've worked with hundreds of local businesses and his customer service is second to none. Rapid on reply rate. Fully accomodating on all our needs. This business is highly recommended! Well done Ollie!
Richard · 16 March 2026
★★★★★ 5/5
GoogleHad a great experience with Leaders over a couple of years of living in Brighton. Francesca & Chloe were great to deal with, thank you!
Stephen · 13 March 2025
★★★★★ 5/5
GoogleA friendly and helpful team. Kerrie was amazing throughout the process and committed to helping me find the perfect home. I'll be recommending Leaders from now on.
Iyin · 12 June 2023
Agent replied · 11 June 2024
Dear Iyin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt’s a cliche to say that a company has “gone the extra mile” with their service, but nevertheless this is the best way to describe my experience with Leaders whilst letting my property. When you have an empty house that needs a tenant, you want it filled ASAP, so you hope the agent to realises the urgency to get the job done. I have been particularly impressed with Gary Copleston and Kerrie Knight’s performance.
Emma · 12 June 2023
Agent replied · 11 June 2024
Dear Emma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGeorgia was efficient in getting us into our new flat and was thorough with the referencing and application process. She is very professional and friendly and my partner and I would recommend her services to anyone looking to rent a property in Brighton!PositiveResponsiveness, Professionalism
Lucy · 11 November 2020
Agent replied · 13 June 2024
Hello Lucy Brown
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleLeaders (Brighton North Laine) been fantastic in helping me to find a new house to rent. With their help, I've just moved into a wonderful new place. While I was looking for a flat, I had registered with several different letting agents, and while some of those other agents had slightly cheaper fees, what Leaders provided was an impeccable service with constant communication. I mostly interacted with Klaudia and Alex, both of whom were brilliant. Not only were they easy to get in contact with, but they (along with their colleague Lynn) both provided me with lots of information about potentially suitable properties every day. Alex and Klaudia both listened very carefully to my needs and my circumstances, and so were able to filter and refine the properties they were showing me to only the ones that met my needs. When I found the place that I've just moved into, Klaudia guided me through the process of securing the tenancy with incredible clarity. She also addressed numerous questions and requests I had about the property promptly and thoroughly. I cannot recommend Klaudia, Alex and the rest of the Brighton North Laine team highly enough.
Jason · 13 June 2019
★★★★★ 5/5
GoogleLeaders were excellent in all kinds of different ways and I can't recommend them enough. Harvey was brilliant at showing me around various different properties that were available and Jake was superb at genuinely wanting to help with searching and booking viewings too! Everyone was incredibly helpful, friendly and supportive.
Sally · 13 June 2017
Agent replied · 11 June 2024
Hello Sally, thank you for taking the time to share your feedback. We are really pleased you have been happy with our team, in particular Harvey and Jake. We'll be sure to pass on your kind comments!
★★★★★ 5/5
GoogleExcellent experience renting a property from Leaders, Kerrie has been highly professional and was very swift to process the application, Leaders remained informative and helpful throughout. I would highly recommend using there services.PositiveProfessionalism
Tyler-James · 12 June 2022
Agent replied · 11 June 2024
Hi Tyler-James, thank you so much for taking the trouble to report your findings of our Kerrie. She is absolutely chuffed you made the effort and from a branch perspective we are all extremely grateful for your kind review. Best wishes. Gary
★★★★★ 5/5
GoogleThey helped me get a nice apartment super fast especially Kerrie she was so friendly and explained all the details
Sweeel7 · 12 June 2023
Agent replied · 11 June 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA fantastic letting agency. I rented a lovely flat in Brighton managed by Leaders for 2 years, and they were outstanding. They were always very helpful, fast at replying to queries and getting anything that was needed sorted. In particular, Kerrie Knight and Christopher McDonald always went above and beyond for us, as well as being super friendly. Would highly recommend to anyone looking for property in Brighton.
Ghislain · 12 June 2023
Agent replied · 11 June 2024
Dear Ghislain,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleNatalia, supported us throughout the process. We are grateful to have her as our
property agent.
Sarang · 16 September 2025
Agent replied · 16 April 2026
Dear Sarang Pote
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleOur property manager, Christopher McDonald, efficiently resolves any issues and keeps me informed of developments. Kerrie was very helpful in the initial letting of the property.PositiveResponsiveness, Professionalism
Joanna · 25 August 2022
Agent replied · 11 June 2024
Hi Joanna. Thank you so much for taking the time to send Chris and Kerrie a 5 Star review. Good feedback is always welcome but probably more so with the ongoing challenges of the last 20 months. May I wish you a very Happy Christmas and a grand 2022. Best wishes - Gary
★★★★★ 5/5
GoogleNatalia Nikolova with the leaders Kemp town branch is an absolute legend she was super helpful and patient dealing with me being an irregular customer and a bit of a spaz, she went the extra mile when she didn't have to!
(Pay rise..?,...promotion...?)
Bn3massive · 9 October 2024
Agent replied · 10 November 2024
Dear Bn3massive
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have not always had a brilliant experience with my fully managed property with Leaders, who have looked after us for the past 10 years, however, Christopher MacDonald has been very helpful and given me a great deal of assistance whilst he has managed my managed property. Making sure he keeps me updated and alerting me to requirements and managing repairs very well and quickly.
Amelia · 12 June 2023
Agent replied · 11 June 2024
Dear Amelia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKerrie was friendly, extremely helpful, efficient and found me tenants very quickly indeed. All in all, I’m more than happy with Leaders’ service.PositiveResponsiveness, Professionalism
Chris · 25 August 2022
Agent replied · 11 June 2024
Dear Chris,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleBeen shown a property today by a woman named Laura, who must be the worst letting agent on town, I went to see a flat at Buckingham place on Brighton and she said nothing at all about the property but instead stared at her phone the whole time. I didn't like the place and the only thing she said was "next time look at the location because we don't want to do unnecesary views" .. guess someone needs some training or a career change.
Luis · 12 June 2021
Agent replied · 11 June 2024
Daer Mr/Ms Lino we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the North Laine office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleI send this message written by my father, Ron Kirby [OBE DSDKMalaysia] of Dorchester:
Three members of the staff of Leaders Estate Agents North Laine team, Christopher McDonald, Georjana Clarke and Kay Kennedy, deserve gold stars for their great efforts in sorting out problems at a Brighton flat owned by an overseas family, all my close friends; I act as their agent as they are on the other side of the world. The trio went above and beyond their remit to resolve matters. I thought the saga of tasks which arose would never end. But it did - thanks to the brilliant work of these staffers from Leaders.PositiveResponsiveness, Quality, Professionalism
Victoria · 12 June 2021
Agent replied · 11 June 2024
Dear Victoria,
Thank you for taking the time to leave a review your father's recent experience with our Leaders Estate Agents North Laine branch. It's pleasing that we could provide you all with a positive experience. Thank you for your kind comments about our staff and the service they provided. We were happy to be of help.
Kind regards
Customer Relations Team
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