Every review we hold for the St Annes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently purchased a property through Farrell Heyworth and the service I received was second to none, from start to finish, especially from Sarah at the negotiation stage, being kept in the loop at every step of the way! All the staff are friendly & helpful and you always feel welcome in the branch! Highly recommended, thanks again!!
Mark · 25 June 2019
Agent replied
Dear Mr Saxon,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team and particularly Sarah, who will be delighted.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleThe dealings we had selling a property with Farrell Heyworth and viewing other properties, were fantastic! Sarah and Simon, with whom we mainly were in contact with, are friendly, honest, open and obliging . I will always recommend Farrell Heyworth .
Helen · 12 December 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Sarah, Simon and our Cleveleys team were able to help you. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI used Farrell Heyworth to recently let out my property. Sarah Mayson in lettings was absolutely fantastic from start to finish. She went above and beyond, even helping me to arrange finishing touches to the flat as I live out of the area. I would 100% recommend using her services.
Nikki · 25 September 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GoogleI have attempted to contact them regarding a property for two days in a row and have been sitting with a ringing tone for more than an hour on both occasions. Terrible service, I would've preferred a call back system where I don't have to sit on the phone for God knows how long
Gianmarco · 17 June 2020
Agent replied
Thank you for taking the time to leave a review. We're sorry to hear you've had trouble getting in touch with our team. They are working through all of our messages and getting back in touch regarding enquiries as soon as possible. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team. We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI’ve had the best experience today with a lovely lady named Sarah, she was so helpful and efficient and really knew what she was talking about. Thank you for everything Sarah I hope you have a lovely Christmas :)
Rikta · 12 December 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHad Nick (mortgage adviser) throughout the process of buying a house. He was excellent throughout and helped from start to finish. Had plenty of experience and kept me updated at all times. Would definitely recommend anyone who is buying a house to use ferrel Heyworth!
Aydin · 12 March 2022
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWould highly recommend! Dealt mainly with Taleah who was brilliant but all staff were more than helpful. Any problems that arose were sorted quickly. Thank you to all the team at Farrell Heyworth for making the sale go smoothly.
George · 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. I am delighted that Taleah and our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSimon the branch manager is absolutely brilliant, he is on the ball, extremely personable, fair, honest, and brilliant at ironing out any problems along the way. I totally admire a branch manager who still goes out to see customers. Every business needs a Simon as a manager. He is a credit to Farrell Heyworth.
Rachel · 13 October 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our branch manager Simon has gone out of his way to make your home selling process as easy and successful as possible. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleWhat a fantastic Estate Agency. Sarah Days came to value my property. She was professional and friendly but also very empathetic to my situation. An absolute lovely lady and would recommend her to my family and friends.
Lisa · 12 December 2022
Agent replied
Thank you for taking the time to leave feedback. I’m pleased to hear you’ve received such a professional, friendly and informative service during your valuation from Sarah and our Cleveleys team. I look forward to hearing about the success of your sale. If we can be of any assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleSarah and her amazing team were all fantastic from start to finish whilst purchasing my new home through Farrel and Hayworth, very professional and always at the end of the phone when needed. Thank you for all your help!PositiveResponsiveness, Professionalism, Value
Luca · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI bought a house from Farrell Heyworth in St Anne’s earlier this year as a but to let investment and had great service from the sales team. I have recently put it back on the Market with Farrell Heyworth and in no time at all found me a Tenant. Thank you so much.
Mark · 15 December 2019
Agent replied
Thank you for taking the time to leave us a review. I am delighted to hear that the St Annes team have provided such fantastic service during both the purchase of you investment property and when helping you to let the property. I will pass your kind words on to the team who will be delighted.
If we can be of any further assistance please don't hesitate to get in touch and we look forward to supporting you with your investment in the future.
Kind regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleWe have just rented a property from the cleveleys branch and Sarah Mayson handled it all for us and was amazing. She made the whole process as easy as possible and went out of her way to help in every way. I would definitely use Sarah again if I ever needed to.
Tracy · 12 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when finding your new home. I will pass your kind words on to Sarah and the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleYour establishment is the best I have found in the Fylde Coast area, I have been in most estate agency and your team have been the most welcoming, and the most helpful by far. Katie, Sarah and the branch the manager Sarah have been more than professional with a personal touch.
Richard · 12 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Suzanne and our Carnforth team were able to provide you with a professional and personal service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported..
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleBrilliant service! I always like to use Farrell Heyworth and I have today picked up keys to my new bungalow which I am very excited about - I cannot recommend them enough. The staff at the Cleveleys branch are always really friendly and helpful. Thank you again, Noeleen & Milo
Noeleen · 24 June 2020
Agent replied
Hi Noeleen,
Thank you for taking the time to leave feedback. We are delighted to have helped you to find your new home. Thank you for your kind reviews, we will share your words with the team who will be thrilled. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFarrell Heyworth were able to arrange a very short notice viewing to fit in with our needs. Staff all friendly and courteous. All the information I needed was easily provided and the liaison with conveyancing solicitor was good. The sale transaction was very straightforward and was completed in a good time frame.
Carolyn · 4 September 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that our exceptional St Annes team have been able to help you on a number of occasions during your property search and purchase. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleI am extremely happy with the service I have received as a vendor from the Farrell Heyworth St Anne’s team.
I have received regular updates & communication regarding the sale of my house.
All staff have been very professional & keen to progress my sale from start to finish.
Lindsay · 24 June 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our St Annes team were able to provide you with a great service when selling your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleWe cannot recent the south shore branch enough, The service we received was spot on.
Wayne and Debbie were extremely helpful and everything was completed in a timely manner from start to finish.
Carly · 12 March 2020
★★★★★ 1/5
GooglePoor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.
Eliza · 26 August 2022
Agent replied · 26 August 2023
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I appreciate you bringing this to our attention and wish you all the best in your new home.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleAppalling treatment by this office. Arranged to view a property with Farrell & Heyworth meeting us there. Sat outside waiting, they didn’t show up. Rang the office and they came out with a story that they had been trying to ring me and hadn’t been able to get through. Absolute nonsense the phone is a company phone and is answered 24 hours a day! They then came up with a story that the property couldn’t be viewed for a further 5 days. How can you expect sell a house if you have agents like this representing you. I have heard bad reports of this agency before, they are obviously true.
Gemma · 24 June 2020
★★★★★ 5/5
GoogleWe were very impressed by Vicki when she visited us. We will definitely consider using Farrell Hayworth when we are ready to put our property on the market.
Linda · 25 May 2023
Agent replied · 24 June 2023
Thank you for your kind words about Vicki and for considering Farrell Heyworth for your future property sale. We're glad to hear that Vicki made a positive impression during her visit. When you're ready to put your property on the market, we'll be more than happy to assist you and provide you with our professional services. Should you have any questions or need any further information, please don't hesitate to reach out to us.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
★★★★★ 5/5
GoogleFantastic service throughout. Every interaction with all the team has been positive and informative. From Stephen at valuation to Sarah at viewings we have been made to feel like a valued customer. Speed of delivery has also been impeccable. Great team and fab service
Glen · 4 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Stephen, Sarah and our Cleveleys team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMany thanks and appreciation to Sarah Mayson for excellent communication and guidance support throughout my tenancy application. Wonderful knowledge and procedural expertise complimented with excellent customer relation skills providing constant updates responding at pace to all questions and enquiries.
Stephen · 12 March 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 1/5
GooglePoor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.
E · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I appreciate you bringing this to our attention and wish you all the best in your new home.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleMy mother phoned to book a house viewing for a house to let a few hours after it went on Rightmove. She wanted to go that day but was told the only date available was yesterday so she took it. She received messages confirming the booking leading up to it. Yesterday we all came out of work to attend and nobody showed up. She phoned the office and was told nothing had been booked in, nobody could come out to show is around and that an application had already been put in. My mum and dad visited the office to be told that they had two diaries that's why there was an error and that we weren't the first viewing. The owner had also accepted the person's application. Because of the errors of this office, we lost a chance at a house we really liked. Thanks Farrell Heyworth.
Stacey · 12 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
