Farrell Heyworth St Annes reviews

★★★★★ 1/5

Google

So, Me and my girlfriend have been renting with this company since Nov 2018, Since then we have had nothing but issues. Firstly, i appreciate that in most rented properties, issues will arise. And like most, we experienced such issues and contacted farrell and hayworth about the problems we were having. Each and everytime, we have waited weeks before any acknowledgment, then further weeks before anything is resolved, in which i find absolutley out of order! Forgive me but what on earth do we pay rent for? To be ignored? To be made to feel like its our own fault, when it certainly isnt? To be emailed back after a month of having no hot raidators down stairs? To have a broken fire alarm thats due to the installation wiring? To be told "leave it with us Mr Brown"... but literally get ghosted gor 6weeks....its baffling all this. Fast forward 6 months, we now have a 10week old baby, and personally, i feel farrell and hayworth do not care that we have not had a working fire alarm working upstairs for 2 months... i mean come on! Its health and safety 101! In all due respect, i do not blame the landlord for any part in this, i blame the letting agents, the customer service, the values the company upholds, the drive, focus and mission of a company that really puts no valued care into its customers and its practices! Sorry about the essay but companies like this need revamping, shaking up and put emphasis on care for the customers that pay them!

Adam · 12 March 2020

★★★★★ 5/5

Google

Well done to this branch and their staff. I received excellent customer service from beginning to end with my property. The staff were very friendly and professional and had great knowledge around the local housing market. I will be recommending this branch to others when looking for properties.

Nicola · 12 March 2020

★★★★★ 5/5

Google

I would definitely recommend Farrell Heyworth, the professionalism with which this agency works is of a high standard and not only helps you find the best solution for you as a customer, but helps you pass through this :easy and without any worries. I can not thank enough how much the team has helped with the whole process, and I do not think I have enough positive words about how they treats you as a client. Surely if in the future I want to buy another house again, they will definitely be the first choice on the market. Well done guys, all of you are doing a great job! Thank you again for helping us to find what we wanted and thank you for having so much patience with me😅. Absolutely amazing job you are all doing. 👌👌👌🤗

Elena · 12 March 2020

★★★★★ 5/5

Google

New to the area from Malvern Worcestershire, and was looking for a property to buy for myself and my two kids. I visited a few agents within the area however I didn't seem to get much joy from any of them and I felt like I was just another applicant to their system. My friends husband reccomened Farrell and Heyworth to try as he has used them before and had a good experience. I phoned the office with my expectations of what I was wanting from a property and what I was looking for. The lady on the other end of the phone was helpful, took my details and within the ten mins from phoning she had already booked me on 3 viewings of new houses to the market. She informed me of the in house mortgage advisor and other services they had to offer, I politely declined as I am a cash buyer however I felt like she was listening and understood my needs and took a real interest in my requirements and what I was after. The service was efficient and non stressful. Since these viewings they have kept regular contact with me and sent me brochures to look through of potential properties to the market and any activity on other houses I may be interested in. Other agents should take note of there pro active approach and efficiency. I am still looking for my dream property however I'm confident I will find that with Farrell heyworth 🏘

Emily · 12 March 2020

★★★★★ 5/5

Google

We couldn't be happier with the service we have received from Farrell Heyworth. From the moment Stephen came to value our property he explained the whole process and made sense of the different options we had. Within less than an hour he had organised us a solictor and an appointment with their in house mortgage advisor which was extremely helpful. Everyone at the office was welcoming and friendly. We're glad we've chosen to market our property with Farrell Heyworth. The team at Farrell Heyworth are resposive and quick at sorting anything out and answering questions.

Sean · 12 March 2020

★★★★★ 5/5

Google

Excellent customer service. Actually rang back when they said they were going to. Went above and beyond doing jobs for me that wasn't even there role. Excellent and professional I would definitely recommend.

Darren · 12 November 2022

★★★★★ 5/5

Google

A very efficient and professional service from the valuation by Sarah, through the viewings, feedback and offers managed by Katie of which I was regularly kept informed.

Tony · 25 May 2023

★★★★★ 1/5

Google

No. Not impressed with this company. If I could give no stars I would. They seem to ignore emails from customers! Not good.

Darryl · 9 September 2023

★★★★★ 1/5

Google

Poor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.

E · 24 June 2022

★★★★★ 5/5

Google

Recently sold my property with the help of Farrell Heyworth. Very happy with the service provided, all staff have been very kind and helpful. Thank you all for your help.

Kim · 10 February 2023

★★★★★ 5/5

Google

My partner and I recently bought our first house through Farrell Heyworth (South Shore). The service we received was first class from start to finish. Each member of the team we dealt with were professional and went above and beyond to help us get the property. We will definitely be recommending Farrell Heyworth (South Shore) to our family and friends and if we wish to move would definitely use their services again. Thank you again for all your help.

Sophie · 12 March 2020

★★★★★ 5/5

Google

I can't thank the whole team enough, they were so helpful from start to finish, from my first viewing to collecting my keys on completion!! Thank you all :) Would highly recommend.

George · 12 November 2022

★★★★★ 5/5

Google

great company when buying property, took few months to complete purchase but they chased every step way to get seller to help complate the sale....looking for new purchase now with them

Andy · 12 December 2022

★★★★★ 5/5

Google

we used nicholas gregson as our mortgage advisor, from which was a very long and problematic house purchase he was always offering his help and was by far the quickest and most helpful out of all the people we had involved. highly recommend

Jordan · 12 March 2021

★★★★★ 5/5

Google

Great service from the team here. Walked us through the purchase of our house . Few bumps along the way but we were kept well informed. We happily recommend them

Ian · 11 January 2023

★★★★★ 5/5

Google

Great staff who get the job done efficiently! Highly recommend.

Charlotte · 23 May 2024

★★★★★ 1/5

Google

I will not use this Estate Agent for any further sales. They worked more for the buyer than me the seller. One highlight was Anne Smart of the sales progression team, who was contactable, informative and helpful.

John · 12 March 2022

★★★★★ 5/5

Google

Excellent service from Sarah Mayson. As a new landlord Sarah helped us through the whole journey from getting the property ready for rental to finding a new tenant. She has lots of experience and local knowledge which we were grateful she shared with us. Highly recommended.

Hayley · 12 March 2020

★★★★★ 5/5

Google

I used Farrell and Heyworth to sell my property and I also bought through them. Through the whole process I recieved an excellent service. Brilliant and professional staff. I will be using them again. Thinking of selling or buying? Use Farrell and Heyworth in Cleveleys. 10/10

Helen · 12 March 2020

★★★★★ 5/5

Google

Absolutely fantastic dealings with Nicholas Gregson who has brokered my mortgage for me. Exceptional service, has dealt with everything quickly and professionally, would highly recommend using him and would only go here again for anything mortgage related!PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 26 August 2021

★★★★★ 1/5

Google

Poor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.

Ellen · 12 March 2022

★★★★★ 5/5

Google

Sarah Mayson in lettings has been really helpful in helping me rent out my flat. She went over and above, even offering to remove white goods which were no longer needed. She is friendly and responsive.PositiveResponsiveness, Professionalism

Samantha · 11 January 2022

★★★★★ 2/5

Google

First off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well. If you're looking to rent I would avoid Farrell & Heyworth, especially if they're managing the rented property. Time and time again we report problems and don't even get an email or a call back, when they do finally reply to you it'll be nothing but excuses. For example, it took 2 fault reports and 5 weeks to get a replacement boiler fitted just because " They couldn't contact the landlord". Just bare that in mind when you're renting from them.

Jarrad · 25 June 2018

★★★★★ 1/5

Google

I would like to express my disappointment with the customer service I experienced on 14.07.17. I rented the property from Farrell Heyworth for over a year.I handed in my notice on 08th June and I gave them 4 weeks notice. I moved out on 10th July ( it is more than 4 weeks notice). My monthly direct debit for rent came out on 21st June. The rent has been paid for another 4 weeks even though i stayed only 2 weeks and few days. When I rang the office and asked when I can get a credit for the 2 weeks I haven't lived in the property I have been told by a rude lady that unfortunately I wont get the money back! Then she got confused and denied everything she said. I could easily cancel my direct debit and pay just for the days I stayed in but I thought the company is professional and I will get back money back (at least all other estate agencies are!!!) Then I have been told the manager will contact me on Monday as he is currently out of office. When I started having further discussion all of suddenly I have been told the Manager will contact me as soon as he finishes dealing with the other customer. I hope I will get my money back as I followed the procedure- I gave 4 weeks notice, I paid the rent regularly every month, I left the house clean and tidy and this what I get for being the good tenant! I'm not going to pay extra money for 2 weeks especially that I don't live there any longer. With regards Anna

Anna · 13 March 2018