Every review we hold for the St Annes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAlmost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with me sound not happy and told me that room is just same size with the other room. He straight away hang up the phone when I told him I won’t buy it if I can’t view the basement room.
Lydia · 13 March 2018
★★★★★ 5/5
GoogleI attended a viewing with Katie Garnett, She was professional and friendly and very helpful, I highly recommend their services. will provide another update on completion.
Phil · 5 March 2023
Agent replied
Thank you for taking the time to leave a review about your viewing experience with Katie Garnett. We are glad to hear that she provided professional and friendly service and was able to assist you with any questions you had. We look forward to hearing from you again upon completion and hope you have a positive experience throughout the rest of the process.
Jeremy Collins - Director
★★★★★ 4/5
GoogleHaving sold my apartment flat with Farrell Heyworth, I am very pleased with the professional advice and care their staff provided. The sale went well despite Covid-19 disruptions which created expected delays, and I am very happy with the outcome.
KayMcAlister · 12 March 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that we have been able to provide you with a great service, even at this difficult time.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHad a meeting with Stephen from Farrell Heyworth today to value my Mum's bunalow. Absolutely wonderful experience no hard sell just friendly helpful advice and information. We will be using their services in the future for certain.PositiveResponsiveness, Professionalism
Maria · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Stephen and our Cleveleys team have already provided you with a great experience.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleRecently purchased a property through the St annes Branch, helped me through every process with complete commitment and some very useful advice. This then giving me the confidence after the refurbishment to use Farrell's for the Sale - no brainer. Highly recommend their services.
Mark · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear we were able to provide you with a great service during your property search and that as a result you were then persuaded to use us to sell the property following the refurbishment. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best,I hope we can assist you with further property investments in the future.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThe team at the Cleveleys Branch (Sarah, Katie & Simon) were first class in their professionalism and the service provided. We would definitely use them again.
D · 26 November 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported by our Cleveleys team.
It sounds like the team have made your property matter as easy and successful as possible and that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHaving recently sold a property through the Cleveleys branch I found all the staff to be professional and friendly. I was regularly kept up to date with the progress of the property sale and would highly recommend the service they provide.
L · 12 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am delighted our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleNick ( our mortgage advisor) was fantastic from start to finish, took us step by step through the process & kept us updated along the way. Friendly, comfortable & professional service.
All the staff within Farrell Heyworth were extremely friendly.
Sophie · 24 June 2020
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleAbsolutely amazing service, always kept me informed of what was going on and answered every single question I had so so helpful.
Lola · 5 March 2023
Agent replied
Thank you for taking the time to leave a review, we're thrilled to hear that you had an amazing experience with us! We pride ourselves on providing excellent service and keeping our clients informed throughout the process. If you need any assistance in the future, please don't hesitate to get in touch.
Jeremy Collins - Director
★★★★★ 1/5
GooglePhoned up regarding a property the guy was very rude I got a call back from a different guy and he cut me off before I had chance to finish my sentence I would avoid this company very unprofessional
Kev · 8 July 2020
Agent replied
Thank you for taking the time to leave feedback. We're sorry to hear you've had trouble getting in touch with our team. They are working through all of our messages and getting back in touch regarding enquiries as soon as possible. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team.
We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines.
We would still like to assist you to find the right property in St Annes and our team would be delighted to hear from you.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI was impressed with the service throughout, from the initial visit by your valuer, right through the advertising process, then obtaining viewings. Your feedback and communication throughout was invaluable, enabling me to present the house to it's best advantage.
Coral · 5 August 2019
Agent replied
Thank you for taking the time to leave feedback. I'm extremely pleased to hear our St Annes branch team have been so helpful during the sale of your property. I know the team strive to ensure we provide our customers with the very best service to help you to achieve the best result when selling your home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleReally pleased with the team at the St.Annes branch, very helpful and great communication throughout my purchase. A friendly , welcoming approach from all the staff who together made the whole experience trouble free and a pleasure. Many thanks
Pete · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the St Annes team were so helpful during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFarrell Heyworth have helped us over many years and we recently bought a second investment with them. The St Annes team are highly professional very efficient kind caring and friendly. Simon Euan and Alison are a great team.
Jenny · 31 October 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our St Annes team were able to provide you with a great service when looking for a new investment property.
We look forward to continuing to support you and if you need any further assistance with your property investment the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleFarrell Heyworth Thornton
Excellent,Tilly and Katie have always been so helpful in all aspects.
Kim · 25 July 2023
Agent replied · 26 August 2023
Thank you for your wonderful review of our Farrell Heyworth Thornton branch!
We're thrilled to hear that Tilly and Katie have provided you with excellent service and have been so helpful throughout your journey. At Farrell Heyworth, we take pride in providing top-notch assistance to all our clients, and it's rewarding to know that Tilly and Katie have made a positive impact on your experience.
If you have any further questions or need any more support, please don't hesitate to reach out to our team. We are always here to help and ensure that your property needs are met with the utmost care and attention.
Once again, thank you for choosing Farrell Heyworth. We truly appreciate your kind words and look forward to assisting you with any future property endeavors.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAmazing professional service from Katie Garnett at Farrell Heyworth from start to finish. Always accommodating and helpful! Highly recommend their services!
Tania · 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have been liasing with Carol Dennison on behalf of Cleveleys agents whilst on lockdown. She has been AMAZING, really responsive and on the ball. Really impressed with the service. Thank you
Becka · 12 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Carol and our property management team were able to provide you with a professional and service during lockdown. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleDissapionted seemed to be a huge cost for very little in return. Staff member assigned to my property was very fague and appeared not interested in any of my calls.NegativeValue
Joanne · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
Kind regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleThe worst state agency. I have ever deal with very good in lying to people I will never trust them for anything Or even recommend them to anyone 😤 never …
Angela · 12 March 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Having spoken to our Cleveleys team with regard to your review I remain confident that our staff are honest and trustworthy. We take any allegations of dishonesty extremely seriously and would be grateful if you would be willing to expand on your review. Please contact our Cleveleys branch manager, Sarah Days, at cleveleys@farrellheyworth.co.uk so we can conduct a full investigation of this matter.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleProfessional service, keeping us updated throughout the sale of our property. Highly recommend.
Debbie · 17 June 2023
Agent replied · 24 June 2023
Thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a professional experience and that our team kept you updated throughout the sale of your property.
At Farrell Heyworth, we understand the importance of effective communication and transparency throughout the selling process. We strive to provide a high level of service to all our clients, and we're glad that we met your expectations.
Your recommendation means a lot to us, and we appreciate your trust in our services. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help.
Thank you once again for your kind words, and we wish you all the best in your future endeavors.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleA dedicated team who are ensuring the smooth sale of our property and securing our new home. With no experience of moving after 25 years, we have been delighted with the service and communication so far.
Helen · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the St Annes team were so helpful throughout your sale and during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleEveryone was helpful reliable and friendly would recommend to anyone
Miles · 5 August 2023
Agent replied · 26 August 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team's helpfulness, reliability, and friendly service made a positive impression on you. Your recommendation means a lot to us, and we're here to assist you whenever you need our services in the future. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleSarah Mayson from Cleveleys branch of Farrell Heyworth has been working on finding new tenants for 2 of my properties she has proved very efficient and enthusiastic and a pleasure to work with
Greig · 12 March 2020
Agent replied
Dear Mr Applebly,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service when letting your property. I will pass your kind words on to Sarah and the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleIt took 3 estate agents to sell my bungalow but the St Anne's office under Simon's management made a sale for me.
They are very proactive with their selling and advice.
Thank you all.
Ann · 4 October 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our proactive St Annes team were able to provide you with a great service when successfully selling your property. We know how important communication offering top quality advice is to our customers and it's great to see that this has impacted on your sale.
If you need anything else Simon and the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent service very happy A+++++
Chris · 26 November 2023
Agent replied · 24 February 2024
Thank you for your fantastic review! We're delighted to hear that you're very happy with our service. If there's anything else we can assist you with, please don't hesitate to reach out.
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