Trusted Agent profile · St. Andrews
★★★★★
1,581 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 28 Google reviews rated 4.2.
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Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a great experience with DJ…
I had a great experience with DJ Alexander. They replied really quickly and the referencing process was so easy with GoodLord. For sure recommend renting with them.
Thank you, Madison, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotOur rep is Ellie
Our rep is Ellie - she was very helpful with advice and we got the flat we wanted the most. We are so pleased! DJ Alexander's process is easier and faster than most of the other letting agencies. Many thanks!
Thank you, Sarah, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotI had a really great experience working…
I had a really great experience working with Gemma-Louise Mavor when leaving an apartment that I was renting. She was very helpful and responsive and helped me with questions around the checkout report.
Thank you, Radostina, for this excellent review. We will pass this onto Gemma-Louise and the Team.
2/5
TrustpilotI had a very good experience at the…
I had a very good experience at the start of the transaction, but an equally appalling one by the time we concluded. Please be fair and honest, as it will go a long way in paving the way to acquire a great reputation of service.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDiane and Mark
Diane has given us a great viewing to one flat already and Mark has been great in helping us organise another viewing.
Hi Matthew, thank you for the great review!
5/5
TrustpilotThe freezer in my flat doesn't work and…
The freezer in my flat doesn't work and I contacted the Property Relationship Manager: Dora Alves, who helped solve this issue immediately. It was a really good experience!
Thank you, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotI am dealing with Kieran Mooney who has…
I am dealing with Kieran Mooney who has been efficient, professional and helpful. When I have asked questions, he has ensured that he is giving the correct information.
Thank you, Janis, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotReferencing process
I engaged greatly during the referencing stage and was provided with all the necessary information to complete the process. Laura Mctaggart in particular has demonstrated a harmonious working relationship. I hope for continued support from DJ Alexander in the course of my tenancy terms.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotSmart and Easy Process
The process is smartly structured in steps that are easy to follow and won't cause any confusion. At any point if you get stuck, the application advisor will assist you promptly.Our advisor, Laura Mctaggart, was extremely helpful and guided us throughout our tenancy process.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Do not give this company your business. If you are a renter, look elsewhere. It is not worth the grief. They will leave you without a lock on your front door for weeks.
Dear Lauryn,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards,DJ Alexander Customer Service
4/5
TrustpilotEfficiently addressing the issue related to the shower.
DJ Alexander responded promptly to my shower issue. Within 24 hours, they dispatched a contractor to address the problem of my shower not delivering hot water.
Thank you, Sheppard, for this excellent review. We will pass this onto the Maintenance Team.
5/5
TrustpilotAshley helped me a lot by letting me…
Ashley helped me a lot by letting me know anything I should know and help me solve the problems when needed especially on repair home facilities matter and update landlord registry recently! Thanks again and keep on providing quality services!
Thank you, Renee, for this excellent review. We will pass this onto Ashley and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotDJ Alexander made the whole process…
DJ Alexander made the whole process very smooth. I credit Micael Pereira with taking care of my tenancy and actively replying to my emails.
Thank you, Sourabh, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotI phoned your offices this afternoon to…
I phoned your offices this afternoon to try and book a viewing and spoke with the wonderful Marty who was very helpful and knowledgeable. Nothing seemed too much hassle and even though the property I wanted wasn't available he sent me several other options that met my needs. He is a real asset to your company.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotExcellent service and communication
I'm very happy with the service I've received from DJ Alexander during the process of entering a joint tenancy with my fiancée. Rachael Bulloch has been exceptionally helpful and very responsive to all queries along the way. She has made this process incredibly easy and I appreciate the service we've received. Thank you.
5/5
TrustpilotThe whole experience was very organised…
The whole experience was very organised and I'm especially pleased with customer service from the Application Advisor Laura Mctaggart, hence the 5 stars.
Thank you, Konstantinos, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotWe had an awesome experience with…Oliver from DJ Alexander
We had an awesome experience with Oliver while searching for our home. He supported us very effectively all through the journey of renting our property. Would recommend DJ Alexander anyday and l hope you are lucky to land Oliver.
Thank you, Eseoghene, for this excellent review. We will pass this onto Oliver and the Team.
5/5
TrustpilotExcellent Service
Booked a viewing for a property and the property manager at the viewing was Kieran Mooney. He patiently answered all my questions and explained all the process related to the application. Thank you , I had great experience.
Thank you, Leah, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotYou would be lucky to get Ellie McVitie as your agent
Our agent, Ellie, was incredibly helpful in quickly and fully answering our quirked and went out of her way to accommodate us beyond working hours.
Thank you, Jan, for this excellent review. We will pass this onto Ellie and the Team.
1/5
TrustpilotLooks like all the reviews are from…
Looks like all the reviews are from Tenants , from a landlord point of view .... run run run and when you stop .... start again, a complete shambles of an organisation from start to finish
Dear David, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotYvonne our property manager is so…
Yvonne our property manager is so helpful. She has took ownership of and resolved any problems that we have had.
Thank you, Irene, for this excellent review. We will pass this onto Yvonne and the Team.
5/5
TrustpilotHAPPY LANDLORD IHave been with DJ Alexander for 4…
I Have been with DJ Alexander for 4 months now and have found them very helpful. They found me a tenant within 2 weeks and delt with all the the paperwork and utilities promptly. I would recommend them and have been pleased with their service.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGood Company
Staff at DJA are all very helpful, friendly and professional.Had a recent inspection by Oli, was made to feel comfortable throughout and was sent an email with their feedback
Thank you, Joan, for this excellent review. We will pass this onto Oli and the Team.
4/5
TrustpilotHappy client
Thank you 😊 Imran Iqbal and Laura for assisting me during my house search. From day of viewing to handover you were so patient, understanding and kind to me. I really appreciate keep on the good work 👏.
Thank you, Sally, for this excellent review. We will pass this onto Imran, Laura and the Team. Best wishes from all at DJ Alexander.
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