Trusted Agent profile · St. Andrews
★★★★★
1,582 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,582 reviews on two platforms, including 28 Google reviews rated 4.2.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotReally smooth process dealing with DJ…
Really smooth process dealing with DJ Alexander, from the automated application system, to the communication from the staff. Gill Robertson-Cree, in particular, was really great, as a point of coordination with the rest of the DJ Alexander team (e.g.. accounts, maintenance etc).Thanks for making this a really pleasant experience, in challenging times!
Thanks for the great review. I will pass this onto Gill.
5/5
TrustpilotJenn is a super professional
We had a scheduled check up from DJA with Jenn Cabrera Tajera. Such a lovely lady and a great representative for the company. She was respectful and professional.
Thank you for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotVery supportive
John Sturgeon, our property manager, has been incredibly helpful and considerate during and after our move. He has gone out of his way to accommodate for and resolve any issues that have come up professionally and kindly. Very happy with our experience so far.
Thank you, Beck, for this excellent review. We will pass this onto John and the Team.
5/5
TrustpilotSandie at the Edinburgh branch
Sandie at the Edinburgh branch, went over and beyond to insure that my let completed on time. Despite a few setbacks everything was handled by her within days, at no point did I feel left out of the loop or unable to contact. Amazing. She has made a huge difference and my family can now join me from Wales
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotWe are lucky to have DJ Alexander for…
We are lucky to have DJ Alexander for rental services for nearly one year with excellent services by prompt reaction on the repair and maintenance of the property! Thanks for the reminder of the tax report deadine and the market trend and news periodically! We have no worry about the rental matters!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotEnd of tenancy overseen by Kjartan…
End of tenancy overseen by Kjartan Behm. Excellent service provided from start to finish. Very responsive and reassuring. Also from Gerrit Alberts in arrangement of end of tenancy maintenance issues. Many thanks!
Thank you, Felicity, for this excellent review. We will pass this onto Kjartan, Gerrit and the Team.
5/5
TrustpilotLong wait time. Worth the wait.
It took a while to get through the waiting list though it was worth the wait. I spoke with a representative called Laura. She helped me out straight and away and got the ball rolling with my request. Left me with a positive start to my day. Really pleased with my overall experience and fingers crossed the rest of it goes through the same.
Hi, thanks for the great feedback, I will make sure to pass this onto Laura.
5/5
TrustpilotThe staff at DJ Alexander handled our tenancy brilliantly.
The staff at DJ Alexander handled our tenancy professionally and kept us informed at every stage of the process. A special mention must go to Calumn Robertson and Gael Mitchell who were fantastic throughout. Thank you.
Thank you for this excellent review. We will pass this onto Calumn, Gael and the Team.
5/5
TrustpilotVery pleasant, efficient
Very pleasant, efficient team.. Always willing and rapid in providing assistance.. Special mention on this latter occasion re. India Hale who dealt so pleasantly with a recent issue.
Thank you, Hugh, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotThank You, Kieran Mooney!
Kieran patiently answered my questions with a smile during my viewing appointment. He also gave me space to explore the property, so I didn't feel I had to rush, which I truly appreciated. What a wonderful person!
Thank you for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotBrilliant letting agent
The Letting Agent that showed us around the property was very welcoming and more than happy to answer all of our inquiries promptly. This was greatly appreciated as this was one of my first experiences viewing one of your properties.
Thank you, Sam, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotIt was a a great experience.
5/5
TrustpilotWe recently rented a property through…
We recently rented a property through DJ, India Halle took us through the proces from viewing to negotiation and was great and knowledgeable in every area. Very impressed.
Thank you, Kier, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotI would just like to thank one of the…
I would just like to thank one of the representatives of dj alexander nikki raeburn who dealt with a situation on my property. The way she handled the situation was first class and always quick to my replys and resolve the situation and meet my requirements one of the best customer service ive had to deal with in dj Alexander. Thank you nikki for your help
Hi, thanks for the great feedback and I will make sure to pass this onto Nikki.
5/5
TrustpilotGill and the DJ Alexander team were…
Gill and the DJ Alexander team were incredible in helping us find a home to rent when we moved to Aberdeen from abroad. They were always quick to respond and willing to assist with everything we required with a smile.
Thank you, Anton, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotFrom enquiring to viewing to signing…
From enquiring to viewing to signing the agreement DJ Alexander were efficient in communicating every step of the way and were great in providing answers to any questions. Highly recommend them to anyone wondering to use their services.
Thank you, Cameron, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotSatisfied customer
Very helpful in arranging viewings, and prompt in liaising with landlord. Great communication on the day - managed to view property earlier than scheduled, which was a bonus. Overall a very positive experience.
Thank you, Luke, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotProperty rental
Definitely had a good experience with DJ Alexander. I viewed the property, got a response, got my credit checks done and confirmed a move in date all within one week!! Lee was very prompt in responding to my emails and it was so helpful. She also answered all my queries without any complaints. 10/10 I would recommend. 😊
5/5
TrustpilotI recently secured an accommodation…
I recently secured an accommodation through the help of Caitlin Butler and Harry Perkins. I must commend these two staff of DJ Alexander for their tremendous level of professionalism and empathy. They were both spot on and exuded so much level of honesty in my interactions with them. Would recommend them any time, any day.
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotProblem solvers
Have been dealing with a surprise move as with current property our landlord has decided to sell. Within a week of finding this out DJ Alexander and Chloe especially have been amazing and we have found a new home for me, my wife and 10 month old twins daughters. Thank you again for all your help on a stressful situation
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotAbsolutely amazing service from Gill…
Absolutely amazing service from Gill who looked after our application from the beginning helped us overcome all the obstacles from start to finish couldn’t recommend her enough.Thankyou so much
Thank you, Somia, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotImran iqbal was the propery manager who…
Imran iqbal was the propery manager who inspected on my tenancy .So reassuring, polite professional but a real patient human .I was left so much calmer ( i do suffer from stress and anxiety). He went out of his way to be reassuring and treated me like a person not a customer .
Thanks for the great feedback. I will make sure to pass this onto the team
5/5
GoogleI couldn’t have asked for better service from Braemore during every stage of my move from application to approval to getting my keys. All the girls were so kind, helpful and understanding and I am very thankful for this. I would highly recommend Braemore as an agent.
4/5
TrustpilotGreat but has room for improvement
It was 5 stars due to professionalism and the fast response from Ms. Sandie Whyte and Ms. Galina Webster during the pre-tenancy. However, some issues at the beginning of the tenancy need more than 5 weeks to resolve (no water, no hot water). One star down with that, hope can be improved in the future.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
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