Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant!
My entire experience with DJ Alexander has been brilliant. Every staff member I interacted with, whether in person or over the phone, has been quite kind and helpful. Laura Mctaggart helped us through the application and leasing process. We hit several snags through it and each time she was thorough in her explanation of the issue and how to fix it. Overall I am very pleased and would recommend DJ Alexander to anyone.
Rachel · 5 February 2020
Agent replied · 12 June 2024
Hi Rachel, thank you for the great review!
★★★★★ 5/5
TrustpilotLaura Mctaggart
I am happy I got a house through DJ Alexander. The agent who was in charge of the renting was professional, patient, kind and detailed. She was very supportive all through the process and I got the house. I am happy. I commend her efforts.
Precious · 22 November 2023
Agent replied · 12 June 2024
Thank you, Precious, for this excellent review. We will pass this onto Laura and the Team.
★★★★★ 4/5
TrustpilotGreat for flat finding
Garry Fox was especially helpful and diligent in assisting me with finding a new flat when I only had 2 weeks to do so, staying on the phone for ages to find and book viewings. It can take awhile to get through to the office, but definitely worth the wait!
Louise · 23 September 2021
★★★★★ 1/5
TrustpilotNEVER ANSWERS THE PHONE!
I'm saw a rental property I'd like to view in Edinburgh but when I tried to call to arrange a viewing no-one answers the phone!So far I've called 6 times (half an hour apart) and after choosing the appropriate option the phone just rings until it cuts out! My call isn't placed in a queue nor can I leave a message. This is absolutely pathetic and completely unacceptable!ANSWER THE BLOODY PHONE!
Andrew · 30 July 2020
Agent replied · 12 June 2024
Hi Andrew,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at ashleysmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
★★★★★ 5/5
TrustpilotProfessional practice
When there are issues that require attention, the coy takes swift action to resolve them thereby guaranteeing customer satisfaction. I recommend this coy for your peace of mind
Anyira · 9 October 2024
Agent replied · 24 October 2024
Thank you, Anyira, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotGreat customer experience
Great customer experience, especially from Evie who put in tremendous effort working with potential tenants to finally securing a lease, whilst at the same time keeping us professionally informed each step of the way. Nothing seemed too much hassle, despite numerous calls and emails! No issues recommending.
Consumer · 26 September 2023
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 5/5
TrustpilotKieran Mooney
Efficient and well communicated inspection from Kieran, appreciate the pleasant feedback :) In general DJ Alexander have been helpful and friendly whenever we've had any issues we've needed to reach out for, much appreciated!
Dominic · 28 June 2024
Agent replied · 24 October 2024
Thank you, Dominic, for this excellent review. We will pass this onto Kieran and the Team.
★★★★★ 5/5
TrustpilotFab service
Keiran Mooney and Chloe Mitchell did a fab job helping us through the process of finding our new home. They were both happy to help with the littlest things and made us feel so at ease! Many thanks!!
Katie · 11 April 2024
Agent replied · 12 June 2024
Thank you, Katie, for this excellent review. We will pass this onto Kieran, Chloe and the Team.
★★★★★ 5/5
TrustpilotRenting flat
Overall the flat renting was very smooth and fast. From Alistair Scott showing the flats and passing our information to the landlord, securing their approval the next day. To Lee Charlton being really helping with the final background checks and signing of thr tenancy agreement. She was always there to answer any questions we had. From viewing to lease signing it took us a week. Very pleased with d j alexander services.
Giedre · 19 February 2020
Agent replied · 12 June 2024
Hi Giedre, thank you for the great review!
★★★★★ 5/5
TrustpilotThey are easy to communicate with...
We work with DJ Alexander's maintenance team and find them to be very efficient and professional. In particular we work closely with the End of Tenancy Maintenance Department (Lisa, Angie, Amy, Sophie and Katie). They are easy to communicate with and genuinely seem to have their tenants and Landlords best interests at heart.
Stephen · 31 March 2023
Agent replied · 12 June 2024
Thanks for the great review. I will make sure to pass this onto the team.
★★★★★ 5/5
TrustpilotRyan was great
Ryan was great! Super helpful, thank you!
Imogen · 17 December 2024
★★★★★ 2/5
TrustpilotWebsite review
I am not a tenant this is a review of their website. Its useless and has you repeat the same questions over and over again just to tell you there are no viewing slot available. Why make the book a viewing tab available if no viewing slots are available?
Lachlann · 25 July 2023
Agent replied · 12 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotFlat inspection was quick
I had a regular flat inspection. The agency scheduled the appointment a few weeks prior and asked me if on this day I'd be available. The inspection was quick - it took only about 20 minutes.
Pawel · 13 May 2024
Agent replied · 12 June 2024
Thank you, Pawel, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotImran Iqbal guided us really well while…
Imran Iqbal guided us really well while we went for viewing for a house in Gilmerton .It was realGood experience with him as he explained and helped with all the process related to the house and application . Thankyou so much
Nija · 29 January 2024
Agent replied · 12 June 2024
Thank you, Nija, for this excellent review. We will pass this onto Imran and the Team.
★★★★★ 5/5
TrustpilotASIF MOHAMMED is a good staff he was…
ASIF MOHAMMED is a good staff he was incredibly helpful, flexible, and always available when needed and happy to help, he made the process of finding and securing a flat very easy, streamlined, and stress-free when u met him,Thanks to his expertise and guidance.Keep up the good work.Date of experience 9TH MARCH 2023
Kathy · 16 March 2023
Agent replied · 12 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
★★★★★ 5/5
TrustpilotHighly recommend
Stephen has been brilliant and efficient with getting my property on the market, would highly recommend DJ Alexander!
Stuart · 16 July 2021
Agent replied · 12 June 2024
Hi Stuart, thanks for the great feedback.
★★★★★ 5/5
TrustpilotGreat experience
I had a fantastic experience with DJ Alexander, in particular with Ryan who came to do my inspection. He was extremely professional and efficient throughout the process. He was meticulous and made sure to answer any queries I had.
Mario · 6 March 2024
Agent replied · 12 June 2024
Thank you, Mario, for this excellent review. We will pass this onto Ryan and the Team.
★★★★★ 5/5
TrustpilotGreat service from Kieran Mooney!
Dj Alexander provide reasonably priced, excellent rentals in Edinburgh city centre. Kieran Mooney, the PM, has been extremely helpful, from our viewing to finding out our applications had been accepted for the flat on the same day! Couldn’t recommend the service Kieran provided through Dj Alexander enough!
Anna · 30 August 2023
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto Kieran.
★★★★★ 5/5
TrustpilotExcellent customer service
The agent gave details about the application process at the viewing , and it proved to be very straightforward! Good, efficient customer service !
Thea · 21 November 2024
Agent replied · 22 December 2024
Thank you, Thea, for this excellent review. We will pass this onto The Team.
★★★★★ 5/5
GoogleShirley Baker was very helpful for us both times we let from Braemore
Miles · 14 April 2022
Agent replied · 14 June 2024
Dear Miles,
Thank you very much for taking the time to review Braemore Sales & Lettings, we really appreciate it. We will make sure to pass your kind words onto Shirley.
Kind regards,
The Customer Care Team
★★★★★ 5/5
TrustpilotWe have the pleasure of working with…
We have the pleasure of working with this company as a cleaning contractor serving in the Glasgow area. Our experience is great so far and the communication is amazing. The End of Tenancy Maintenance Team is great in coordinating all the jobs in an unique way showing a high level of professionalism
Vladimir · 30 March 2023
Agent replied · 12 June 2024
Thanks for the great review. I will make sure to pass this onto the team.
★★★★★ 4/5
TrustpilotWe had a great experience with Iqbal…
We had a great experience with Iqbal imran when getting this new apartment it was great and smooth with much professionalism and transparency.. I truly appreciate the support in getting this place after the viewing of the apartment.
Hadijat · 14 March 2024
Agent replied · 12 June 2024
Thank you, Hadijat, for this excellent review. We will pass this onto Imran and the Team.
★★★★★ 1/5
TrustpilotTerrible viewing/scheduling system.
Terrible viewing/scheduling system.I cannot get a viewing with them, I've set up a script to verify their new listings everywhere every minute, and I apply for viewings the minute properties come out in the market, but somehow the viewings slots are always full. No other letting agent has this problem.
Fernando · 23 May 2023
Agent replied · 12 June 2024
Hi, due to the high demand this is very likely to be the case. If you can please contact me direct at richardtierney@djalexander.co.uk I can get the team to reach out to you and see how we can help. Kind Regards, Richard Tierney.
★★★★★ 5/5
TrustpilotInspection completed
Kieran came to complete my inspection. It was the first inspection I've ever had in a property and it was very efficiently done. Opportunity for questions were given and feedback after the inspection too.Thank you
Tanya · 8 May 2024
Agent replied · 12 June 2024
Thank you, Tanya, for this excellent review. We will pass this onto Kieran and the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
