Trusted Agent profile · St. Andrews
★★★★★
1,581 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 28 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotPrompt, helpful action
Keiran, a Property Manager, was very helpful and took immediate action to book an urgent property inspection when, being a landlord, I contacted the team re an issue in my flat that required urgent investigation.
Thank you for this excellent review. We will pass this onto Kieran and the Team.
4/5
TrustpilotI was able to rent the flat remotely so…
I was able to rent the flat remotely so really appreciated being able to do a WhatsApp viewing. The entire process of securing the flat was made a lot easier and less stressful due to the patience of the team at DJ Alexander.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotDon't bother cleaning before you leave, they'll try to scam you anyway
We rented one of their properties for four years, not having problems with them in all that time (probably because we didn't need to contact them very often). Before we vacated the property at the end of July 2022, we spent £400 on a cleaning company to make sure we'd get our deposit back. They came to us a week later telling us that the skirting was dirty (which it was, shame on the cleaners!) and telling us we'd have to pay for it. One month later, they show up with an invoice that says they cleaned the whole property and ask us to pay it, and when we tell them we think we should pay a proportional part of it since we had already paid for a full cleanup, they come at us with a different invoice for £150 that doesn't even list what they did and tell us we have to pay that instead! It's February now and we are still arguing about this, we should have just left the house uncleaned and let them deduct the money from our deposit, would have saved lots of headaches and they wouldn't have had the chance to try and make us look like fools.
5/5
TrustpilotWe are thankful to them
We are thankful to them Staff members were so helpful. We felt like we were working with our best friend rather than a real estate agent.( lauryn, Christin, Ashley). They made the whole process feel easy. The amount of effort and time they put into walking me through the process is unbelievable. I would trust them with my eyes closed and their attention to detail and level of time/dedication to their clients is outstanding.Finally we found our dream house thanks alot again ( Parvinder Singh ,Kiranjot kaur)
5/5
TrustpilotThe company has a good application…
The company Dj Alexander has been so wonderful,kudos to Mark Hall for a good application response,I have got a property which I believe the best in market with a reasonable rent especially within Edinburgh . I so much appreciate the timeframe to process the rent,
Thanks for the great feedback. I will make sure to pass this onto the team
5/5
TrustpilotTenancy check
Tenancy check - was lovely to meet Jenn whilst she did a quick review of the house. Friendly and able to give advice and was extremely helpful.
Thank you, Sam, for this excellent review. We will pass this onto Jenn and the Team.
5/5
GoogleWe received great service. We moved to Scotland from the US, and Sarah made the effort to meet us at our new house and let us in late at night after our flight had been delayed. After a long journey, we appreciated this SO much!
5/5
TrustpilotReally great service
Since the moment I booked a viewing until all the reference process was completed, I received nothing but great and helpful attitude by Gael and Jill.All the process felt professional and trustworthy. I definitely recommend the agency.
Thank you, Rocio, for this excellent review. We will pass this onto Gael, Jill, and the Team.
5/5
TrustpilotExcellent
DJ Alexander are so professional and made our moving in process so easy. They were so helpful & always on hand to help with any questions we had, which were very few as they guided us all the way. I would highly recommend them!
Thanks for the great review. We will pass this onto the team.
5/5
GoogleWe had a great experience with Braemore. We found a wonderful flat, and they were very helpful throughout the process. We were moving from the US, so the logistics were more complicated. Yet, our agent was patient and attentive in walking us through the process and helped us find solutions to the hurdles we encountered.
Dear Cody, Thank you very much for taking the time to review Braemore Sales & Lettings St Andrews, we really appreciate it. Kind regards, The Customer Care Team
5/5
TrustpilotI had the privilege of a lovely and…
I had the privilege of a lovely and well mannered Gemma Louise from DJ Alexander for my 6 months review from start to finish this amazing woman was top class .
Thank you, Johnpaul, for this excellent review. We will pass this onto Gemma Louise and the Team.
5/5
TrustpilotMaintenance
Dale Barr was very speedy in sorting out the maintenance problem regarding the kitchen light. Very happy.
Hi Ryan, thank you for the great review!
5/5
TrustpilotCraig Masson: excellent
Craig Masson was an excellent manager during the viewing, application process and the delivery of the property.
Hi Raffaella, thank you for the great review!
5/5
TrustpilotAlways within reach
I have been with DJ Alexander for many years and I am happy with hot attentive and responsive the team is. All my inquiries are handled with care and professionalism and I am enjoying my experience with them. Thank you all
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotFrancis and Gill are great!
From Francis at the viewing, to Gill helping through the process of referencing and finalising the documentation, the team at DJ Alexander were really helpful and a pleasure to deal with, and took a lot of the stress out of a process that is notoriously stressful!
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotGreat communication from Glasgow and…
Great communication from Glasgow and Edinburgh team. Being very fair and honest when handling cases and supportive on behalf of landlords and tenants.
Thank you, Lisa, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotJennifer Cabrera Tejera flat inspection…
Jennifer Cabrera Tejera flat inspection was very efficient and of a high standard professionally. Thanks 👍
Thank you, Fergus, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotFrom getting to see the apartment to…
From getting to see the apartment to moving in, Gemma-Louise and Dj Alexander did so well I never felt the stress of moving from one apartment to another. Keep up with the good job!
Thank you, Yubee, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotThank you Imran!
My experience with DJ Alexander has been wonderful due to the kind and friendly Imran. He was so lovely to talk to and was great at communicating the different stages of rent application and just went the extra mile to help us out.
Thanks for the great review. We will pass this onto the Imran.
5/5
TrustpilotWe are a contractor working alongside D…
We are a contractor working alongside D J Alexander, We find the end of tenancy maintenance department very professional and are kept up to date and well informed to get the jobs fixed in the properties for the tenants quickly and efficiently, would highly recommend
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotExceptional service by Stuart Rae
Stuart Rae provided exceptional maintenance and repairs service! His professionalism and expertise ensured all repairs were handled efficiently. Stuart's dedication to customer satisfaction made the process stress-free. Great service by Stuart!
Thank you, Asfand, for this excellent review. We will pass this onto Stuart and the Team.
1/5
TrustpilotLandlords avoid.
This is my second review and, months later, I continue to have nothing but problems with this company. I will be recommending any fellow landlords avoid this company like the plague. I have to contact them to remit my income and it’s consistently had deductions improperly applied. An absolute joke.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotGill particularly was very helpful
Gill particularly was very helpful, and made the process a lot easier than I have experienced in the past with other agencies - so was Natalia.
Thank you for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotNever ever rent from them
Never ever rent from them. In the process of moving out, they'll risk you getting homeless because they can't be arsed to do their job. In fact no one actually works there. Your deposit? You'll never see it again. I had to fight for it with my first flatmate and we got the pettiest pictures such as a single hair behind a door sent to us to justify their money grab. Also they SELL you a reference that you'll need to move out anywhere else. 25 quid to click a link.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
