Trusted Agent profile · St. Andrews
★★★★★
1,580 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,580 reviews on two platforms, including 28 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience as First Time Landlord
As a first time landlord I dealt with Stephen Lawson at DJ Alexander. He helped explain everything to me in a clear and friendly manner. Everyone else I dealt with was great and I would highly recommend.
1/5
TrustpilotDeposit issue
Deposit issueThe same problem has been raised by others too. This company does not like to return your deposit. Moreover, they do not like to respond to your emails about the deposit. So, request your deposit back via SafeDeposits Scotland as soon as you leave the property. Otherwise, you will need to wait for months.
Hi, thanks for the feedback and apologies you feel this way. We do have a procedure to follow and we want to make sure this happens as quickly as possible. If there is a particular issue you would like me to look into please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotVery smooth and straight forward…
Very smooth and straight forward application process made even more stress free by Gill who did a great job to overview our application!
Thank you, William, for this excellent review. We will pass this onto Gill and the Team.
4/5
TrustpilotDawn was polite and helpful
Dawn was polite and helpful, organising a viewing and checking flat details promptly.
Hi, thank you for the great review!
5/5
TrustpilotA kind letting negotiator
As an international student almost done with my studies and have been house hunting for months Gill Annand of Riverside drive, Aberdeen came through. He was considerate and gave clear information and guidance.
Thank you, Sharon, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotSophie was simply great!
We were assisted by Sophie Balsillie in solving some end-of-tenancy issues. She was fantastic! She promptly replied to all our messages, was very efficient in dealing with our requests, and had a very friendly and positive approach. Thank you so much, Sophie!! Great service.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotThank you Micael!
Micael and the entire DJ Alexander team are so professional, friendly and helpful! We highly recommend!!
Thank you, May, for this excellent review. We will pass this onto Micael and the Team.
5/5
TrustpilotHad a good and understanding Inspection
We Really had a good and underanding Inspection with -'Elaine Thompson' she is very underanding and respectful.
Thank you, Sameer, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotMy agent was Gill Robertson‑Cree
My agent was Gill Robertson‑Cree, extremely professional and quickly handled all the documents and approvals! I highly recommend using DJ Alexander.
Thank you, Henry, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotBraemore (or now merged with DJ…
Braemore (or now merged with DJ Alexander) are extremely inefficient in carrying out maintenance issues. We've been without hot water for 3 weeks, and no one gives us any indication when the job will be completed. There's been no delay from the contractor's side, it's the DJ. Truly disappointing.
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotEstate Agent - Property Purchase
Just moved in to a property marketed by DJ Alexander, they were helpful and supportive throughout the purchase process, quick to respond to emails and hand delivered our keys to us the day we moved in. Excellent service!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotThanks to the entire DJ Alexander Team…
Thanks to the entire DJ Alexander Team for their professionalism throughout the tenancy period of 5+ years in the property.
5/5
TrustpilotThey were really helpful and patient…
They were really helpful and patient during the process. Special note for Chloe and Ashley, as they were very helpful while setting our leasing
Thank you, Martina, for this excellent review. We will pass this onto Chloe, Ashley, and the Team.
5/5
TrustpilotAfter struggling to find a flat before…
After struggling to find a flat before returning to university, Kieran Mooney (our property manager) was extremely helpful during the process of finding and securing somewhere to live. Very thankful for all his guidance and time!
Thanks for the great review. I will pass this onto Kieran.
5/5
Trustpilotgreat agency!
I am from south Korea. DJ Alexander help me to find and secure the property for me. They have very systematic process for viewing arrangement and contract. I appreciate so much understanding and quick response whenever I have questions about the property I am interested in. Thanks.
Hi, thanks for the great review.
5/5
TrustpilotVery quick and easy
Very quick and easy. Mark Hall was a great help arranging appointments
Hi Ali, thank you for the great review!
5/5
TrustpilotSandie was very helpful and…
Sandie was very helpful and understanding with our situation and helped us to get an earlier move out date which was brilliant! Thanks to her and the team.
5/5
TrustpilotVery friendly
Very friendly, open and helpful service. Always available for support, information. Sold the property well, quickly and at a good price. Support all the way through the process. Would recommend them anytime.
Thank you for this excellent review. We will pass this onto the Team.
5/5
TrustpilotShe was very polite and respectful
She was very polite and respectful. She also gave me listening ears
Thank you for this excellent review. We will pass this onto The Team.
1/5
TrustpilotLandlords please don't use this "service"
Horrendous service for prospective renters. Only unemployed people have time for the runaround this agency gives to their looking to rent customers. If you get a tenant through DJ they probably cant pay their rent as no person with a day job can go through this hazing.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotVery poor communication & maintanance
Very poor communication.Ignoring raised issues with the flat.We have no hot water in the shower and it has been 4.5 weeks now. Nothing has been done.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWell-organized viewing
Had a lovely viewing with Ellie who was professional and well informed about the property. The application process was seamless and prompt.
Thank you, Alexander, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotThank you very much for Emily's…
Thank you very much for Emily's assistance in the whole process. She is professional and patient. Without her, my lease could not have been so smooth.
Thank you, Ran, for this excellent review. We will pass this onto Emily and the Team.
5/5
TrustpilotI have just started my tenancy with Dj…
I have just started my tenancy with Dj Alexander. Initially there was a problem with the landlord registration number. But Laura handled everything very effectively. Hoping for more good experiences in the coming years.
Thanks for the great review. I will pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
