Trusted Agent profile · St. Albans
★★★★★
326 reviews across 1 platform
6 Chequer Street, St. Albans, AL1 3XZ
William H Brown's office in St. Albans, at 6 Chequer Street, is rated 4.7 out of 5 across 326 reviews on 1 platform, including 326 Google reviews rated 4.7.
Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to thank Brian for his hard work and professionalism in securing our mortgage for us. We're first time buyers and spoke to so many mortgage brokers along the way, but none gave as much time, information and professionalism as Brian did. He was always responsive and super thorough with our application. Couldn't recommend him more!
5/5
GoogleJasmine has met me at two properties and has been extremely professional with regards to the new rules of having to wear face masks and not touching anything. She's been able to answer all the questions and is very knowledgable about the properties. I would definitely recommend William H Brown (and particularly Jasmine) to anyone who is looking to rent.PositiveResponsiveness, Professionalism, Value
2/5
GoogleWe rented a terraced house through William H Brown a year ago. We've been put in a both unexpected and difficult situation by their then lettings team, firstly because they handed the property with lots of severe hidden issues and, secondly, because of the poor service or no service of their maintainance company called Sequence throughout the entire past year. Very recently, their lettings team in the local St. Albans branch has been renewed. There's a James and a Janki now who both seam to be doing their job well, right when we're leaving, we're with one foot out the door, so to say. I find James and Janki to be polite and professional. Let's hope they will manage to mend things on time after their colleagues' perpetual mischiefs. Because unbelievably, even now I'm still experiencing difficulties coming from their maintainance team in Norwitch though, as they strangely keep asking me to pay the costs of some repairs of preexistent issues of the house. There's unequivocal, undubitable multiple proof both issues were present at my arrival, like the check-in inventory which they never denied, plus other material proof, which they also know too well, but they just want me to pay for improvements to the property instead of asking the landlord. And they are insisting as much as they are wrong. What I missed over the last year spent here until the arrival of James and Janki in the local brach was the sense that my wellbeing as a tenant here meant anything at all to this agency. It's been very tiring before. I really hope they can make things right at the end at least.
Hello Yannis, Thank you for taking your time to provide our team with a review, we are very concerned to hear many of these issues and we would advise you to contact us on lettingsadministration@sequencehome.co.uk where our team are committed to ensuring all complaints are fully and fairly addressed. You can also find full details of our complaints procedure at https://www.williamhbrown.co.uk/contact-us if you wish to raise this further.
4/5
GoogleWe had a great experience with William H Brown and in particular Craig Prutton who was very professional throughout and always available to offer support and advice. Although we decided not to go ahead with the sale of our house if we decided to again in the future we would definitely use William H Brown. Thanks. H Bass.PositiveResponsiveness, Professionalism
5/5
GoogleWas looking for a place in the town centre of St Albans and reached out to WHB with the request. I'm extremely pleased with the overall process. Jasmine went out of her way to conduct an online viewing prior to the actual viewing. Her responsiveness and professionalism throughout the process stood out. Thanks WHB and Jasmine !PositiveResponsiveness, Quality, Professionalism
1/5
GoogleAvoid these guys like the plague! Myself and my wife found a property with WHB using Rightmove. At first they were really nice and efficient to show us the house. As soon as we put an offer forward it all started going terribly wrong and never got better. First, they increased our offer to the landlord by £50 without our consent, which obviously made the landlords very happy and unwilling to take any less, when we queried this obvious mistake, the agency justified it saying that it was because we own a dog, which was certainly not the reason as we met the owners and were perfectly happy with us and the dog. Secondly, as we did the referrals we started getting tonnes of unwanted publicity from various suppliers who had obtained our personal data from the referencing agency.When we complained about this they just excuse themselves saying it was not them but a third party working on their behalf, shocking! They were terrible to negotiate the agreement with the landlords and kept calling us at work to do their job and track down the referrals from our previous agency, although we paid £120 for that service!! Just to finish it, instead of accepting a money transfer they suggested paying by card on the day we collected the keys, to which we agreed. Once at their offices they took our cards and overcharged us by £800!!! It might not be much for many people, but when you are moving paying thousands in fees, rent and deposit, £800 make a massive difference. The method they used to charge us with the card did not require PIN, so we could not verify the amount before they charged it. To all this, the office manager barely apologies and said we would check it on Monday next week, rather than trying to sort out something there and then. On Monday the following week, they did not even bother to give us call to let us know they were on the ball and chasing the matter urgently, and when we called to query they were less than helpful. Overall, you can see that as most letting agents (this one in particular), they just continue on business by the shear amount of demand there is and because as a tenant you are forced to pick from the least crappy one out there. These guys are slow, inefficient, and not bothered on giving a good service. If you can, try to avoid them, if you cannot, tread very carefully and don't assume they are doing their job; just like a lazy mule, they need a few whiplashes to react.
Hi Andres, I'm sorry to hear that you are unhappy with the service provided to you. If you would like to make a formal complaint you can do by contacting our Letting complaints team on: Lettings complaints, Sequence Lettings, Customer Service, 1st Floor, 907 Walsall Road, Great Barr, Birmingham, West Midlands, B42 1TB - T: 01233 620 633 - E: lettingsadministration@sequencehome.co.uk - The full process can be found on this PDF: https://www.sequencehome.co.uk/stock/file/Sequence%20Complaints%20Leaflet%20June%2015.pdf
5/5
GoogleOur initial consultation with Brian was extremely informative. Brian was consistent throughout and successfully got us the mortgage offer we had been hoping for. Always on hand to help with any questions we had and explained everything perfectly which was very reassuring as first time buyers. We highly recommend Brian as a Mortgage Advisor!PositiveProfessionalism
5/5
Googlezac and Lucy dealt with my sale and were great from start to finish. Both were really responsive, positive and direct in communication. Would definitely favour William h brown over other local competitors after some poor experiences.
5/5
GoogleCourtney Hyrons from William H Brown, was extremely professional, courteous and very fast in ensuring my flay was let. I highly recommend her and Ish who worked tirelessly in ensuring a fast turnaround.
Thank you for your excellent 5* review and kind words of our dedicated team Ron. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst time buyer without a clue on how the whole mortgage process works, Brian was hugely helpful in explaining it all to me, walking me through the steps, and giving his honest opinion on things when asked which was invaluable given his experience in the industry. Very, very highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFollowing an initial enquiry I made with regard to a property that had already been let, and a further request for me to be updated in the case of any changes, Jasmine was very proactive and helpful in letting me know that things had in fact changed and in getting the whole letting process in place.
5/5
GoogleWilliam H Brown was highly recommended to me by a friend and they did not disappoint.From first valuation to completion very polite and professional throughout. Thanks to Adam Zac and the rest of the team.
5/5
GoogleAmazing!! Jasmine is the most decent, honest and hard working estate agent. Always always checking with me for viewing the property with a polite email and text message. Outstanding level of service and always put me at ease. I wish I could move back to St Albans on day and WHB will the first agent I am contacting.
5/5
GoogleHave been helped by Adam to find our new home and have found him to be courteous and professional. Good communication and very supportive during a really stressful time. Thanks Adam, Jacqui & John
5/5
GoogleJasmine at William H Brown St Albans was very professional & friendly She was helpful in arranging a viewing in a very short span of time and was very quick in getting our rental agreement and references through quickly.Extremely quick and efficient.Thank you Jasmine and William H BrownPositiveResponsiveness, Quality, Professionalism
1/5
GoogleVery disappointed. After going above and beyond for making our rented flat super clean for viewers and making ourselves available for William H Brown to set up viewings, they treated us very badly in return. After returning the keys, we have chased them for three weeks to get our deposit back and still no sign of it. The landlord said they confirmed to WHB as soon as we returned the keys, that the deposit can be returned to us in full. The issue is clearly with WHB themselves. Will not consider them for any future renting of my home or selling of home. Avoid at all costs. Use Frosts instead!
5/5
GoogleI had the very emotional job of selling my late mother's property in 2021. Having passed through two different agents who had failed to sell (even when several buyers were close to the point of exchange, only for key information that wasn't shared by these agents from the outset putting said buyers off), by mid-2022 we were in a quandry as a family so decided to give William H Brown a try. I met with Zac and Lucy, who sold the vision to me and I was convinced by their ability to sell my property. It was in need of some repair, yet they saw through what was needed and remained certain the right buyer was out there. They duly delivered. I was informed throughout the process of potential buyers, what they wanted, what I could do to improve in the property to aid the sale, and nothing was too much trouble for any of the staff in the St.Albans branch - from Adam, who helped conduct viewings, Jack who supported the buyers from the mortgage side, to Zac, Lucy and Nicola, all so very helpful. We got there in the end, thanks to this fabulous team of people helping us all along the way. Thanks, guys! Five stars.
5/5
GoogleJack from Mortgage Service the Best Broker Ever! We are first time buyers so we had no clue what is what, he explained everything in details. Great communication either on the phone or mails. I will also add that before we chose to work with him we spoke with few other brokers but he was just the person we wanted to work with ! So happy we chose him to deal with our mortgage. All I can say the right person on the right position :) ! ! ! Highly recommended ! ! !
5/5
GoogleI walked in without even knowing If I could afford a mortgage or not, Jack Cutmore , with extremely professionalism and dedication explained me all I needed to know to open a mortgage and went through every point in the most clear way. This is not all ! In basically no time the team found a property that would be perfect for me and my wife. Jack worked hard to make everything possible, no even the weekend stop him to follow the case and giving the best experience a first buyer could have. Always available to answer any questions and dubs, never needed to call for an update, because he kept us update regularly. Definitely I would recommend him to anyone looking to buy a property.
5/5
GoogleAs we were first time buyers we were completely new to the process we were pretty nervous and didn’t know what to expect from the whole processes. We met Jack who was so lovely and explained the whole mortgage process to us, he was very reliable and communicative. He really took the time to explain everything to us and answer all the questions we had. We enjoyed speaking to Zac who was super friendly and very knowledgeable, he really made us feel at ease whilst searching for properties, which really made us feel like we weren’t alone in the process.
5/5
GoogleJack @ Mortgage Services in St Albans office has helped us through all the processes from start to end. He was very open about any risk on the way and he gave us a lot of choices of different products. While everything looked so complicated for us as new buyers, he has made it feel so easy and we have created an informed decision. He was easy to reach and responded promptly to all queries we had. Thank you again to Jack. Highly recommended!!!
5/5
GoogleThe St Albans team were great to deal with, always professional, enthusiastic, returned calls and personable. They would facilitate all of the property viewings and not the usual hired 'Saturday help' that I found with other agents, so were able to answer all potential buyers questions with full knowledge of the property. They gave me honest feedback and kept me in the loop as I requested. It was a tough home to sell but they never gave up. Highly recommend William H Brown, great service from start to finish!
5/5
GoogleHad a very good experience with William H Brown in St Albans. We were looked after by Jasmine who is part of the lettings team. She was very professional and passionate about property. Every question I had for her was answered in full detail and was very accurate. All the checks and references were completed very quickly and we are very happy to be moving into our lovely little flat!
Hello, thank you for taking the time to review our WHB branch. If there are ever any further services of ours you require then please don't hesitate to give the team a call or pop in.
5/5
GoogleJanki and the team at William H Brown St Albans have been so helpful from start to finish. Finding and renting a property can be stressful but Janki made it as easy as possible - always very responsive to emails and kept us in the loop at every stage.
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