William H Brown St. Albans reviews

★★★★★ 5/5

Google

Selling our home during the COVID19 pandemic was a significant fear for both my wife and I, but all of the sales team at William H Brown have handled the entire process from valuation to offer accepted with such professionalism and care I could not recommend their services enough. Viewings were conducted with the upmost safety in mind, all negotiating was handled directly by the team, and we have been kept up-to-date throughout the entire process. Fantastic organisation and will use them should we sell our home again.

Ben · 16 June 2021

★★★★★ 1/5

Google

This is a review for both William H Brown and their tenancy management arm Sequence. We rented a property through them, and experienced several issues throughout. Below is not the complete catalogue of the issues that occurred, merely the most memorable. They often took several months to respond to queries and requests for repairs, assured us there was resident parking available with the property, which turned out to be false (so we had to find private parking at significant cost), and on at least one occasion threatened legal action and pursued us for outstanding rent which we had already paid - before mysteriously letting the matter drop without even an apology. The issues didn't even end when we moved out. When it came to getting our deposit back, they withheld it for at least 4 months whilst "waiting for a repair operative to come and quote for some damage within the flat" (which ended up being a truly miniscule sum). Yes you read it correctly, 4 months to wait for a quote. They didn't seem to be very fussed in chasing the quote, and wouldn't allow us to arrange for another quote or in any way make an effort to try and speed up the process. Seemingly pointless complaints to higher management within Sequence and William H Brown resulted in us basically coming to the conclusion that they don't really care about the plight of tenants.NegativeQuality

Joseph · 16 June 2021

★★★★★ 4/5

Google

Couldn't recommend Brian enough (5*s)! Fantastic and professional mortgage services, post-sale. He made things wonderfully easy and always made time when we had queries. He helped us identify the best mortgage, which was accepted extremely quickly due to his support. The rest of the experience (3*s) (i.e. trying to sell the property initially) was more frustrating and at times we were left disappointed with the inconsistent feedback, and communications. We appreciate that the market may have been quiet, but keeping us in the loop would have been better to know every effort was being made to sell the property. Saying that, everyone was pleasant and communicative when we did the chasing.PositiveProfessionalism

Rob · 16 June 2021

★★★★★ 5/5

Google

We had a great experience with William H Brown. Janki showed us around two houses and was friendly, easy to chat to and had all the information we needed. She gave us honest opinions and we trusted her advice. We chose to sign for the house on the same day we viewed it, and Janki was able to send our offer over to the land lady and confirm our approval in a matter of hours. Since, she has kept us up to date with the progress of our referencing and has made the whole things incredibly easy- thanks Janki!PositiveResponsiveness, Professionalism

Megan · 16 June 2021

★★★★★ 5/5

Google

After finding a suitable property on a Saturday at noon, Chloe arranged a viewing that very same afternoon to my great satisfaction. After submitting my offer, the application process went very smoothly and promptly. I was assisted every step of the way and a week later I had signed the tenancy agreement! Chloe was extremely helpful, caring and professional and I would like to say a big “Thank You” to her for her excellent service. I have been so impressed with my experience I would be happy to recommend Chloe and the team to anyone.PositiveResponsiveness, Professionalism

Francesca · 16 June 2021

★★★★★ 5/5

Google

I recently dealt with the team in St. Albans. Lucy, Zac and Adam were all exceptional. The valuation Lucy initially provided was accurate, professional and very knowledgeable. Adam sold the house very quickly and always kept me up to date with the viewing feedback. Zac was fantastic to deal with and assisted in getting the house sale across the line in no time.

Josh · 16 June 2023

★★★★★ 5/5

Google

Renting is very stressful process, after a few viewings with various estate agents. We finally rent a family home with the help of Chloe, who is very professional and responsive. Definitely recommend this estate agent!! Thank you so much Chloe :)

Euniz · 16 June 2022

★★★★★ 5/5

Google

With my husband, we were looking for a bigger property for our new family to be. Jasmine was very helpful and communicative. When we decided to make an offer, the process was fast and full of frequent communication and responses. We both are pleased with her acting and professionalism.PositiveResponsiveness, Quality, Professionalism

Zuzana · 16 June 2020

★★★★★ 5/5

Google

Working with John Greene as our mortgage advisor was an absolute pleasure from start to finish. He went above and beyond in every possible way, patiently answering all our questions, explaining complex details clearly, and always making … More

Gábor · 11 May 2025

★★★★★ 5/5

Google

William H Brown have proved to be one of the most helpful and proactive agents we have interacted with in St Albans. My partner and I were new to the area and are indebted to Ellen who showed an incredible amount of patience and was ever present during our search. Ellen, who has such an in depth knowledge of St Albans and an incredibly personable character, took time to show us all types of houses and flats in a variety of locations in/near the city centre, to allow us to make an informed decision and gain a deep understanding of how we could use our budget. We have since had an offer accepted and are extremely grateful to William H Brown and specifically Ellen, for helping us get to this stage. Thank you Ellen!PositiveResponsiveness, Professionalism

Venetia · 23 October 2020

★★★★★ 5/5

Google

Would highly recommend. My partner and I are currently finalising the purchase of a property in St Albans and have been incredibly impressed by the speed and professionalism of the team, in particular Gary, who has helped us all the way and secured us a great deal. Can’t thank them enough.

Tom · 17 June 2019

★★★★★ 5/5

Google

After being given notice on my home of 3 years I was very overwhelmed at the thought of having to find somewhere suitable and quickly enough to make sure I could move in time. Janki has been amazing, fitting in viewings to suit me and helping me work through everything needed to secure the tenancy. I am now days away from picking up the keys and cant wait to move in. Thank you for all your help and patience as I asked numerous questions and generally tried your patience you have been an absolute star!!

Sandra · 16 June 2020

★★★★★ 5/5

Google

This was the first time using Wh brown , I really value the professionalism and. Value the excellent communication throughout by jasmine who i personally appreciated her effectiveness , efficiency and winning personality, Moving can be a very stressful process and i am always great full when their is an estate agency supportiing to make this process as easy as possible. Thank you Jasmine you provided us with a gold star , 1st class service, a true asset to W H BROWN.

Drew · 16 June 2020

★★★★★ 5/5

Google

We finally put our house on the market on Boxing day. I have to admit to being sceptical about the idea of a campaign starting the day after Christmas, but (subject to contract) it worked! Craig Prutton was great in the set up and Brian Moran was great marshalling the potential buyers and the sale process. We had viewings starting literally next day 27 December - 9 families viewed, 4 of them made offers and we agreed a deal within 3 weeks. Fingers crossed it works out through to the next stage, but we are delighted with the job Brian, Craig and the team did, along with their recommendations for conveyancing and surveyor for the place we are buying.

David · 16 June 2020

★★★★★ 5/5

Google

Brian Moran is fantastic! Very knowledgeable and professional. Previously our house was on the market for months with 2 viewings. With Brian at William H Brown it was on for 3 weeks had 18 viewings and we have just accepted an offer! Brian guided us through the whole process from getting the house ready, advice about photos and personally conducted all the viewings himself. He kept us up to date at each stage. I predicted this was going to be stressful but actually found it quite exciting. Couldn’t be more pleased!

C · 16 June 2020

★★★★★ 5/5

Google

I have had the pleasure of meeting and communicating with Jasmine from William H Brown. She helped us to find the perfect place and was very supportive at every step of the way, even during this very unprecedented time. I have never been through this process alone before and didn’t know what to expect and was very anxious about it, I want to say a massive thank you to Jasmine for making the process very smooth and I highly recommend using this letting agent.PositiveResponsiveness, Quality, Professionalism

Chloe · 16 June 2020

★★★★★ 5/5

Google

Our experience of working with William H Brown was very solid and forthright from the outset and continued on that trajectory all the way through to both the sale of our house and the purchase of the new one. There was a lot of good advice and steering along that journey which was delivered in an honest, firm yet considerate way due to the market rapidly changing throughout that period. To be honest those market forces led us to believe we would not be successful after many viewings but no offers and we were ready (and willing) to pull out of everything but Brian Moran and the team at William H Brown thought otherwise and continued to negotiate for us (and everyone along the chain TBH) to bring success not only to us but to many other people. It was surprising and delightful to get the final call from Brian to say everything was agreed. They certainly went over and above to make both the sale and the purchase. We are really grateful and appreciate everything they have done for us over the last 4 months, we've really enjoyed working with the team.

Stuart · 16 June 2020

★★★★★ 5/5

Google

Thank you ever so much Jasmine, you are amazing!! We had been looking to rent a property in St Albans for a few months. When we finally found the ideal property listed at "William H Brown", Jasmine was absolutely fantastic from "start" to "finish". She is very proactive, extremely professional and ever so kind. She demonstrated great empathy towards us and did everything she could so we could get the property for a move this August. In all our years of renting, it is the first time without any doubt we felt cared for and listened. It shows Jasmine loves her job, is hard working and committed to give great satisfaction to her clients. She never let us down. Without her hard work, my husband and I would be in a very stressful situation as we absolutely needed to move before September (due to our children starting their new school in St Albans). Thank you again Jasmine for everything you did for our family. You cannot imagine what it means for us. We would highly recommend anyone to use "William H Brown Estate Agents" and to be looked after Jasmine who is definitely passionnate about her job and her clients.

Alison · 16 June 2020

★★★★★ 5/5

Google

We have done quite a bit of business with William H Brown recently, and I can't talk highly enough of the service i have received. There were some complications along the way (as is expected with housing situations), but the guys made it so easy for us. There a no words i can say to explain how great Janki has been with us, she has been supportive at every stage and incredibly quick, responsive and helpful. She provides an amazing service is a great asset to William H Brown.

Wasim · 16 June 2020

★★★★★ 1/5

Google

I have used Wiliam H Brown to find tenants for a long time but that will stop now after my experience over the last few months. It took 9 attempts to get the new lease correct, they withheld some rent for unknown reasons and charged for an inventory I haven’t had. I have been trying to get a refund for a couple of months and my emails and phone calls go unanswered. Absolute shambles.

Tessa · 16 June 2023

★★★★★ 5/5

Google

Lucy and her team are a masterclass in what estate agency should be, they are efficient, fair, transparent and tenacious. I would highly recommend working with the team, they are clearly a cut above the rest.

Zak.MSK · 16 June 2022

★★★★★ 5/5

Google

Craig Prutton Instuctions Manager from W H Brown came to value our house today. After many estate agents and not feeling right about each one that came. We even looked at online agencies because obviously the cost is so much cheaper. Being a Sales Manager for 20 years I know the patter. Craig is genuine and I trust him completely, he says it how it is which is what you want from an estate agents and to look after you from start to finish. Yes the fees are higher than online agencies but I am confident WH Brown will sell our home and even more important is that we signed a sole agency agreement there and then and WE DONT DO THAT LIGHTLY coming from a sales industry ourselves. Thank you Craig you are a breath of fresh air!!! and so refreshing there are the old school boys out there that actually believe in what they are selling!!

Eileen · 17 June 2019

★★★★★ 5/5

Google

As first time buyers, myself and my wife did our research when it came to selecting the right Mortgage Advisor for us. We visited around 6 independent MA's and can say with a great deal of confidence that Prabhakar Kapadia is the best! Not only does he simplify difficult matters he has the patience to understand your challenges and is always on the other end of the phone when you need him. We are very lucky to have met him and will be definitely recommending him to our friends.

Joshua · 17 June 2019

★★★★★ 5/5

Google

Janki was absolutely amazing. Always clear, precise, very confident and nothing was too much trouble. She hand held us through the process and I can’t fault her at all, what started off as a daunting process seemed so much simpler by the end of our first meeting. She was so down to earth and friendly unlike a lot of other agents I spoke to from other firms, I really felt like I could ask her as many questions as I needed to and she was never put out. She really knows everything about everything, if you are looking to move she’s the one to talk to! Thank you so much Janki- highly recommend you and your firm, we wouldn’t use anyone else now.

Sofia · 17 June 2019