William H Brown St. Albans reviews

★★★★★ 5/5

Google

I am letting my flat through William H Brown Estate Agents and have been very happy with the management service provided by them. Henry has been friendly and super-efficient communicating between me and my tenant and has recently helped me with getting suppliers and workmen in to replace or repair some of the appliances. I have just renewed my management service contract with William H Brown.

Katja · 15 October 2024

★★★★★ 5/5

Google

Many thanks to Daniel and Nicola for their expert guidance in selling my property. Their local knowledge and consistent communication made all the difference. 👍🎉 …

Barry · 16 November 2025

★★★★★ 5/5

Google

I have just exchanged on a property marketed by William H Brown I have found communications with the team to be friendly, polite and effective Zac was dealing with our property purchase and he kept in touch with us regularly. He put a lot of energy into tracking what was happening along the chain and with solicitors involved Thank you Zac for dealing with the difficulties that arose to conclusion and for being friendly and supportive to your clients

Lyn · 20 August 2023

★★★★★ 3/5

Google

Courtney in the St Albans branch was amazing, dealt with my queries quickly and efficiently. My rating is not due to Courtney - I have been left somewhat disappointed with the service from the central team, for example I have found that despite having the full management service, I am often chasing for updates, and I identified discrepancies between the check out and check in reports despite the reports being completed by the same company (a company instructed by William H Brown) a few days apart making me question what I am paying for.

Tan · 2 August 2025

★★★★★ 5/5

Google

The William H Brown team in St Albans branch helped us from start to finish. As stressful as the process can be there was always someone there to help. Can't recommend them enough. Adding a special thank you to Jake who went the extra mile and couldn't do enough to help us complete.

Emily · 22 September 2024

★★★★★ 5/5

Google

John was outstanding in his help with applying for my mortgage. He went over and above to support with my flat purchase and was able to answer all of my questions. He's got excellent knowledge of the local area so is able to support with more than just a mortgage application. John is great at communication and I had super speedy responses from him throughout. I would highly recommend John!

Eleanor · 21 March 2025

★★★★★ 5/5

Google

David was excellent in staying in contact with us, alerting us when any of the facts changed and being a conduit between us and the vendors. Also, the welcome package they gave us when we moved in was much appreciated.

Dami · 27 December 2024

★★★★★ 4/5

Google

Not 100% perfect, but good enough to recommend. David and his little team sold our house with ease and liaised with the vendor to negotiate a deal on our new purchase. We regularly kept in contact via email and it really was very easy. No …

Jaz006 · 16 February 2026

★★★★★ 5/5

Google

William H Brown were able to secure a buyer within a few months for my property and dealt with all queries promptly. David was particularly helpful in the latter stages of the sale with last minute negotiations.

Liz · 3 November 2024

★★★★★ 5/5

Google

We had more than a few issues selling our house - none of them the estate agents fault - and the patience & professionalism shown by William H Brown was amazing throughout. I would highly recommend them.

John · 26 March 2026

★★★★★ 5/5

Google

Myself and my partner recently rented a flat through Courtney, and I can't recommend her enough! She was incredibly efficient and always quick to update us about the flat, ensuring we were kept in the loop every step of the way. Her professionalism and attention to detail made the whole process seamless. Honestly, if I hadn't seen 'trainee' in her email signature, I would have assumed she had been a lettings agent for years. She truly exceeded our expectations and made a potentially stressful process so much easier. Thank you, Courtney!

Ollie · 20 December 2024

★★★★★ 5/5

Google

William H Brown were fantastic for the entirety of our house purchase in St Albans. David and Daniel in particular went above and beyond to move our house purchase forward, great communication throughout and even kindly supported with the …

Sophie · 16 February 2026

★★★★★ 5/5

Google

I lived in a flat managed by William H Brown for 2.5 years. More than 6 months after moving out, I contacted their office to try and get some important mail that had been sent to the flat. Janki went above and beyond, promptly going over to my old flat to check for this piece of mail, and sending it to me first class. It arrived the next day, along with other mail she'd had forwarded. After having been moved out for so long and no longer in one of their managed flats, there was no obligation to help me, especially while most of us are stuck at home in lockdown, but Janki was quick, responsive, and helpful. Excellent service and a true act of caring and humanity during an otherwise stressful time.

Natalie · 16 June 2020

★★★★★ 5/5

Google

John is amazing. He helps us with the mortgage and legal work.

Sanya · 9 August 2025

★★★★★ 5/5

Google

I sold my property in St Albans with William H Brown recently and I was more than satisfied with their service quality. Special thanks to Zac who is an extraordinary agent, for being so responsive at all times, for solving issues very efficiently and making this whole stressful process as smooth as possible.

Yasemin · 19 October 2023

★★★★★ 4/5

Google

Hannah and Cornie have given a very professional performance , letting me know what is happening and what they are doing together with what I need to do. This was a difficult situation that was resolved in a short period of time, confirming …

Paul · 16 December 2025

★★★★★ 5/5

Google

We had a fantastic experience with Finlay who kindly showed us around a couple of properties to purchase in St Albans. Very personable, knowledgeable and helpful with the whole process.

Saskia · 26 March 2026

★★★★★ 5/5

Google

I had a great experience at a house viewing with Courtney and Hanna. They were both friendly, professional, and really knowledgeable. They took the time to answer all my questions and made the whole viewing process feel relaxed and …

Cassey · 16 December 2025

★★★★★ 5/5

Google

We had a great experience with Finlay, who showed us around different properties. Our offer was recently accepted and we’re keen to move to our new house!

Alina · 26 March 2026

★★★★★ 5/5

Google

I have been with WH Brown for five years now They are both professional and competent If you have a property to let, reach out to Hannah and Courtney You will not be disappointed

Riad · 16 January 2026

★★★★★ 1/5

Google

If I could give zero stars I would. We rented through them and they're incompetent. The branch philosophy is "get the AST signed, and then knob them off to complaints." As a result, prior to signing our tenancy we were given a number of promises and assurances that were never carried out (getting carpets cleaned, getting ovens cleaned, minor repairs - basic stuff) We moved in and a number of things weren't legally compliant - THATS RIGHT LANDLORDS, YOU WOULD BE ON THE HOOK FOR FINES THROUGH THEIR INCOMPETENCE! As a tenant we rented through them for 6 months, rolling maintenance issues that were never addresses (leaking roof!) broken promises, high turn over of staff so no accountability. We had to get the council and MP involved it got so bad. In the end we moved. 6 months in to a 12 month AST was enough. Tenants, AVOID, rent through someone else. Landlords AVOID, they let properties out that aren't necessarily "legally compliant" and it's you that will be on the hook for the fines. Zero stars, do not recommend @ Lucy at Customer Relations - Lucy, I have no intention wasting my time with you. If you wanted to resolve this you could have progressed the countless emails we sent to your branch, your maintenance department, or that the council sent, or that our MP sent. You had 6 months to fix this. The facts are we moved in to a property without working smoke alarms (documented on the inventory, and I believe a legal requirement PRE tenancy - that's the bit landlords can be fined for!) we were without a working oven for months with the branch and maintenance batting it off as the others responsibility. The bedroom roof started leaking 6 days after we moved in and you did nothing. We had damp and mould issues constantly. Your company would respond to our emails telling us one thing, and respond to the council/MP telling them something else (Frustrating certainty, dishonest, maybe.) Your response here is nothing more than virtue signalling and an attempt to salvage some semblance of professionalism. I maintain Zero stars. Do not bother me again.

Michael · 14 June 2024

★★★★★ 1/5

Google

I asked to view a property and informed them that we would like to see it today/ASAP as we have we planned to place a offer of 5% over asking price. We was told there was no viewings today and they would contact us soon with a date. We then received a call letting us know all viewings are today and close at 3pm, with 90 minutes to drive 2 hours and view the house. We missed out on viewing a house because or poor organisation and communication, therefore we did no place an offer on the house we hoped to buy. Disappointed is an understatement

Alex · 16 June 2023

★★★★★ 5/5

Google

Zac is a professional who inspires confidence from your first interaction with him. He goes the extra mile. I have been his client and accompanying his professional growth for the last ten years. I will come to him for the best advice and guidance for valuations, sales, and other property topics, even for lettings. He is solid, straightforward and plays his role with confidence. In addition, he makes sure that you are up-to-date at all times. As a result, my calls were always answered, even during the busiest times. I can't wait to buy my next property with Zac and his team from William H Brown Estate Agents. Once more, many thanks for all your impressive work and for being a role model to the industry.

Tony · 16 June 2023

★★★★★ 5/5

Google

Jack Cutmore from William H Brown has been outstanding. I am so happy to have such a professional person working through such a difficult process with. I have been so difficult- asking Jack for unrealistic requests and he has gone above and beyond to achieve every single one of them. I would not move to another company despite changing location of property. I would highly recommend Jack and this company because he is truly outstanding and has an outstanding work ethic. Jack must be an amazing asset to the team.

Anduela · 16 June 2023