William H Brown St. Albans reviews

★★★★★ 5/5

Google

James.. now this guy has honestly been the greatest help in what has been the most stressful experience of my life. He’s taken the time to really explain in fine detail how to go about the process on my very first home! William H Brown should feel very privileged they have such a great guy and such a fantastic team, a shout out to Janki. She smashed it from start to finish, another genuine help, she did everything she possibly could to really help me with the process! Great team. Highly recommend using these guys!!

Alfie · 17 June 2019

★★★★★ 5/5

Google

Janki and Jasmine were brilliant in finding tenants for my propert and getting all the documents sorted to get it let out. From the start, Janki was very honest and professional about the process and very approachable and personable throughout. Both Janki and Jasmine always came back quickly with answers, with anything I need to know, and gave honest feedback throughout. I would definitely recommend to anyone look to let out their property. Thank you so much.

Pry · 16 June 2020

★★★★★ 5/5

Google

We received excellent service from Phil and Brian at William H Brown. Initially by Brian who was very informative when we were searching for a property in St Albans. Communication was brilliant when trying to secure our property and we felt well advised. During the process of exhange/completion we dealt with Phil Miles who was extremely professional and always kept us in the loop. Great service from both and would definitely recommend!PositiveProfessionalism

Dal · 16 June 2021

★★★★★ 5/5

Google

Whole experience was nothing short of excellent. Big thank you to Lucy Mogla who was able to help find us our perfect home and special thanks to Brian Moran, William H Brown’s in-house mortgage advisor, who truly went above and beyond what I was expecting. His knowledge of the industry and advice on all the steps we needed to take was immensely helpful and reassuring for a first-time-buyers such as ourselves.PositiveResponsiveness, Quality

Andrew · 16 June 2021

★★★★★ 5/5

Google

We had move to St Albans from Norh London and had found a beautiful home through William H Brown . The St Albans branch couldn’t have been more helpful, Isheanesu and Courtney did everything possible to help everything go smoothly and Courtney helped after keeping the communication and being very helpful giving me knowledge and advise regarding schools . Thank you too you both Nicola and Tony

Nicola · 9 April 2025

★★★★★ 5/5

Google

Best estate agency I have dealt with to date. I first marketed my house with a local estate agent who only brought in 2 viewings in 10 weeks. After waiting for 6 months, I decided to re-market my house but this time with William H Brown. The asking price was increased by 10k. Went on the market on Friday and had a viewing on Saturday and accepted an offer very close to the asking price on the Monday. I also bought my onward purchase via William H Brown. I liked how Phil was solely dedicated to managing the chain and he did a great job at that. I could bug him for every question I had :) When it comes to selling in the future, I will not hesitate in using William H Brown again.

Amit · 17 June 2018

★★★★★ 5/5

Google

Absolutely wonderful agent. Mr James Hoffman. Helped find me a beautiful apartment. Very professional and polite service. Took time and trouble to make sure everything was perfect and achieved smoothly. Even followed up with a courtesy call to make sure everything was going well. James is a credit to a very nicely run, friendly and professional estate agency. Would recommend him and the agency to anyone who is renting, buying or selling. Wonderful service. Thank you Sue Mead

Sue · 17 June 2019

★★★★★ 5/5

Google

James was excellent throughout the whole process of finding and viewing properties to moving in. He answered all my trivial questions and (what felt like) thousands of calls and emails happily and helpfully. We have had no problems at all so far and I'm sure this will continue. James and Janki are a wonderful team and I would not hesitate to use them again although hopefully we will be in our current house for a long time!

Lydia · 17 June 2019

★★★★★ 5/5

Google

The team in St Albans are working very hard to help my partner and I buy a property. A massive thanks especially to Prabs who has made the process very smooth and easy to understand in a very professionally and friendly manner. I fully trusted every word and advice he has given us. Also big thanks to Wayne who has answered all of my aannoyingquestions without any delay. :) You guys are doing a great job!!

Giada · 17 June 2019

★★★★★ 5/5

Google

Our experience of arranging a rental through William H Brown has been excellent. Jasmine has been so helpful with everything and very supportive. She's stayed in contact throughout the process and has been readily available and contactable. Thank you very much.

Angie · 16 June 2020

★★★★★ 5/5

Google

We recently completed a transaction with WHB and found the service superb. They were on the go, transparent and came with a can do attitude. In particular want to call out Daniel for his exceptional client servicing skills. Thanks team.

Akbar · 11 December 2024

★★★★★ 5/5

Google

Janki Chauhan has been a conscientious, extremely nice, courteous, efficient and caring manager and contact person all the way through our tenancy at Craiglands, St Albans. Her communication and organisation skills made a huge difference to our stay. Always prompt and service minded, concentrating on the solution rather than the problem. A real joy to work with. To us professionalism at William H Brown in the best display equals Janki Chauhan.

Janos · 16 June 2020

★★★★★ 5/5

Google

A BIG thank you to Jack at William H Brown (St Albans), for being super efficient, helpful, friendly and available to answer all my questions. Best service, and an example of what a brilliant property rental experience should be like. Thanks again. Natasha

Tash · 17 December 2023

★★★★★ 5/5

Google

Helped my friend to rent a property in St Albans and Jack is very helpful during the whole process. Not only he responded quickly and answered all our questions in details., but also he helped to smooth the rental process and now my friend got a great place to live. High recommend Jack to everyone for his great service!!😄 …

Kelvin · 16 June 2022

★★★★★ 5/5

Google

Janki at William H Brown has been great. Janki has been very helpful, friendly, professional - great communication and always to hand if you need help or advice - emails are responded to promptly. Jasmine I met once also friendly - my opinion that generally all the St Albans team are professional, if your looking to buy/sell/rent a property I would highly recommend . MassimoPositiveResponsiveness, Professionalism

Patrizia · 16 June 2021

★★★★★ 5/5

Google

Jasmine at William H Brown St Albans has been fantastic at helping us find a property to rent in a very busy market. She was professional, friendly and helpful. Jasmine has been very supportive in getting our rental agreement through quickly and always been around to answer my questions. Thank you Jasmine you have helped what was looking like a stressful few weeks seem very straightforward.PositiveResponsiveness, Quality, Professionalism

Sally · 23 October 2020

★★★★★ 5/5

Google

We had terrible luck with a previous letting agency and were in desperate need to find another property to rent. Janki was beyond amazing - she promptly organised a viewing with Jasmine, who was equally lovely, and had us set to move in within 5 days of contact! We‘re grateful for the time and effort she put into achieving this. Thank you Janki!PositiveResponsiveness, Professionalism

JK · 16 June 2021

★★★★★ 5/5

Google

Very satisfied, I let a flat in ST. ALBANS and it is the first time that the house looks like in the advertised pictures so I was very happy about avoiding another rip-off. The letting process has been smooth and quick thanks to Janki, who has always been available and helpful with any support needed, from paperwork to time flexibility at the time of moving in. Strongly recommended.

Gm · 17 June 2019

★★★★★ 4/5

Google

I would like to thank Janki from William H Brown for her very professional service. As we are the first time landlords, she had been very patient in reply all very obvious questions and explained the entire process of letting thoroughly. She was already ready with plan-B approach. When we finally found the tenants, she was very quick in completing the entire work flow.PositiveProfessionalism

Sanjay · 23 October 2020

★★★★★ 5/5

Google

I can't praise James and Janki enough. From the very outset of organising a viewing through to securing my dream apartment they were both exceptional. Very organised, personable and extremely helpful. They made a potentially stressful event enjoyable and easy. James and Janki are both an asset to the estate agency. I would highly recommend James and William H Brown in St Albans without hesitation. Thank you!!

Annabelle · 17 June 2019

★★★★★ 5/5

Google

Brian from William H Brown has been amazing at supporting myself with getting my first mortgage. He was the only mortgage broker I spoke to, who was able to get a mortgage offer accepted under the circumstance i was under buying my first property alone. Brian communicated well through every step and really took time to explain everything to me. i wouldn't of been able to buy my first dream house without his support and knowledge.PositiveQuality

Liana · 16 June 2021

★★★★★ 5/5

Google

Adam Coyle is very helpful and provide excellent service when I looking for my dream house in St Albans, I am so impressive for his quick respond and answered all my questions in details. I would definitely recommend his services to anyone!!😄 …

Kan · 16 June 2023

★★★★★ 5/5

Google

Fantastic professional and friendly service from Jasmine and the team at William H Brown - they've made the process completely stress free for us, despite moving at short notice, and have provided us with regular updates on progress and ensured we understood all the requirements of us, so that everything could be completed on time and accurately. Thanks for all of your help!

Simon · 16 June 2020

★★★★★ 5/5

Google

I purchased a flat with William H Brown this year. It was a stress free and enjoyable experience thanks to Phil's professional and efficient manner throughout, even when he was working from home during the COVID-19 - lockdown. Many thanks to Phil and his team. Katja, St. Albans (completed on Flat 34 on 27th May 2020)PositiveResponsiveness, Quality, Professionalism

James · 16 June 2021