Northwood St Albans reviews

★★★★★ 5/5

Google

Essy has been absolutely brilliant from start to finish! It’s no secret that moving can be a stressful experience but he has made it as easy as it possibly could be. From initially showing me around the property, he has been efficient with replying to queries and keeping in contact about updates. I would highly recommend Northwood and I thank Essy for all of his help and support throughout the whole moving process.

Emily · 5 April 2024

★★★★★ 5/5

Google

I would like to take this opportunity to thank Elizabeth on her efficiency on handling our enquiries. She is responsive and informative. Besides, my wife and I were impressed by the ongoing support of this estate agent after we move in. Also many thanks to Emily as she is always available to address our concerns. Highly recommended.

Sing飲Sing食 · 24 December 2024

★★★★★ 5/5

Google

I just wanted to write my honest review. Let me start by saying thank you to Lenka, she helped me and my partner to find a house to rent in St Albans . She had been very helpful and patient with us my experience with Northwood St Albans from start to finish specially Lenka was excellent 🙏🏼. Naomi

Flora · 5 December 2025

★★★★★ 5/5

Google

The team at Northwood have been amazing with the sale of of my Dad's house, especially Callum who has gone above and beyond to ensure things go through smoothly. They are so professional and I would like to say a big thank you and would definitely recommend them to anyone who is looking to sell their home!

Kathryn · 17 December 2024

★★★★★ 5/5

Google

We had a great experience with Northwood St Albans. They looked after our property when we were renting it out for 6 years out and later helped us sell it. Everything went really smoothly, and the team was super helpful and professional throughout. Big shoutout to Tim, Tareq, and Elizabeth for all their help

Brenda · 1 January 2026

★★★★★ 5/5

Google

I’ve finally found my new home with the help of Northwood St. Albans. The process was smooth thanks to the highly professional and very helpful team of Northwood. No questions left unanswered and problems unsolved. Renting and moving can be very stressful at times but their excellent customer care gives reassurance that everything will be ok. Thank you team Northwood, and a big thank you to Sam, Callum and Claire for all your patience and help.

Karolina · 1 January 2024

★★★★★ 5/5

Google

I am just lucky that I met Emily as my first real estate agent! Emily caught up my expectations and needs from just small conversation. Thus, the second proposed option was exactly what I needed. Emily is very helpful, positive, very professional, very easy and comfortable to deal with. It was great and very pleasant experience with Emily, I felt very much ensured and secured with the positive results. Thank you!

Victoria · 17 July 2025

★★★★★ 5/5

Google

Hey hi, This is one of my favourite letting agent Ms.Emily shaw from northwood St Albans. We done our renting property because of her efforts, She is the best and very professional towards the work. She is really doing a great job 👏 👍 quick reply on your email and solve your concerns. Me and my wife both are appreciate for Ms. Emily Shaw. Have a wonderful life God bless you!! 😊🙏

Vinod · 26 June 2025

★★★★★ 5/5

Google

Lenka helped my partner and I find a house to rent in St Albans and we were very happy with our experience working with her. She was responsive and proactive throughout the process. With her guidance, we found the right place quickly. The application process was efficient and she was extremely helpful throughout. We would highly recommend her!

Arianna · 15 November 2025

★★★★★ 5/5

allAgents

"Elizabeth has been extremely..."

Elizabeth has been extremely helpful in helping us with our utility bills, which are more difficult and unusual than a standard property. She is extremely diligent, knowledgeable, and professional. She took the time to explain and work everything through with me on the phone, and gave really helpful advice and help with other concerns we had. It's a pleasure talking with her and she has made us feel in very safe hands.

T · 22 June 2025

★★★★★ 5/5

Google

We have a great experience with Northwood St.Albans. We would especially like to thanks to Elizabeth Smyth who assists us a lot. whenever we send a email with a problem, she does respond quickly. We are grateful for his friendly behaviour and helping us over 2 years. Many thanks 😊 Syed and Fahima

Fahima · 25 December 2025

★★★★★ 5/5

Google

Emily was incredibly helpful in finding my next home. She guided me through the entire process and was always responsive to my questions and concerns. What really stood out was how she stayed in touch for updates, which made it easier for me to make a confident decision. Once I chose the apartment, she got back to me the very next day, which really helped reduce the stress. I would definitely recommend her!

Maduranga · 20 May 2025

★★★★★ 5/5

Google

My fence panel was blew by bad windstorm last month and need to get new concrete post as well as it was broken. I contacted North wood through email and within less than half an hour got reply from Chanel with contractor appointment to survey. Fences was fixed in the following week. So happy to deal with Chanel who act fast and understands better the needs of tenant.

Delas · 5 April 2024

★★★★★ 5/5

Google

Northwoods in St.Albans have been great, they have acted professionally and made my life as a landlord straightforward. Essy has recently found me a good tenant and was very professional with super quick responses to my queries and Sam has been great at keeping me updated with the market here. I would recommend them to anyone looking to rent out their property in St.Albans.

Nicola · 4 June 2024

★★★★★ 5/5

Google

Great agency! Emily was wonderful throughout our rental process. She was lovely and friendly during the house viewing and extremely professional and patient in guiding my wife and me through every step. She was quick to address our doubts and requests via email, making the experience smooth and hassle-free. Highly recommend!

Davide · 17 December 2024

★★★★★ 5/5

Google

I highly recommend Tim as an estate agent. I have used a lot of agencies in the past when looking for a house, and for a rental and Tim is by far the most professional, knowledgeable and helpful one I have come across and he is a credit to Northwood!

Dominique · 13 December 2025

★★★★★ 3/5

Google

I experienced an issue with electricity and had to stay without it and gas for half of a day and Elizabeth from Noorthwood did really help me out by trying to call British gas and escalade my case. She even call me back once she got more informations to explain me what I had to do. If it was only for her I would give 5 stars. The rest of the agency seems to not know a lot about there properties unfortunately. Nobody were able to tell me where was my meter box and they failed to let us know about the electricity situation as well. That would be the only down part, other then that, they are really nice when you are calling them, and always answer fast to the emails.

Delphine · 9 February 2023

★★★★★ 5/5

Google

We live overseas and selected Northwoods to be our full management agency for a 3 Year period, they were superlative in ensuring the tenants were looked after and we were consulted on every small detail that required repair or replacement. We then decided to sell our house, were well advised by Northwoods on market value and received the right offer within a couple of weeks. Alex was profesional and reassuring during the whole process, there were a few hiccups along the way with the buyers not least exit of Liz Truss and soaring mortgage deals, but Alex kept a firm handle on the process and we completed a couple of months after the tenants moved out.

Kate · 9 February 2023

★★★★★ 5/5

Google

As a tenant it was the first time trying Northwood and I had an amazing experience working with letting agents of Northwood. For all problems that I have to deal with in the property, Lenka is the one who tries to solve it with her calmness and professionalism. She is so kind. I recommend her for anyone in need of renting. Thank you Northwood.

Elvana · 6 March 2024

★★★★★ 5/5

Google

I had by far the best experience with Northwood agency, Lenka in particular. She has not only listened carefully to what property I was after to fit my needs, but also has made the whole process from finding the right place in the right location, through referencing, very smooth and stress free. Her excellent communication skills and promptness has made things really easy and straightforward; therefore, I was able to secure my new place within few days! Thank you Lenka for all your help and efforts and I will definitely recommend Northwood and your services to my family and friends.

Daniela · 3 December 2024

★★★★★ 5/5

Google

There is something to be said for businesses who pick up the phone and speak to you. As great as email is, more often than not, speaking to a someone often resolves things much faster. Kerry was my key point of contact at Northwood St Albans near the end of my tenancy. During my time there I had to report a number of issues. When Kerry came on board to support me, she was so easy to work with, she took the time to listen, followed through on what she'd say she'd do and cleared matters up when one of her colleagues overlooked some key agreements. It was just a pleasure being able to have a consistent point of contact that has a familiarity and history of the property I was staying in. Dare I say it, it didn't feel like I was dealing with your typical estate agent!

Mona · 1 January 2023

★★★★★ 5/5

Google

Huge praise for Lenka who took time and interest in a unique set of circumstances. While we continue in our search for now (the timescale is broad thankfully) she has been sweet, empathetic and understanding to a family set up that many can’t understand. I trust her to help with our onward search because she cared enough to listen. Empathy in customer service of any kind is not easy to fake. As a CX lead, I respect the emotional intelligence aspect in a stressful situation like securing somewhere to live very much. Thank you Lenka and I look forward to continuing the search with you.

Hollie · 1 December 2024

★★★★★ 5/5

Google

I rented a house through Northwood St Albans, and it was a truly positive experience. The team was professional throughout, and the quality of communication remained consistently excellent, from our first viewing appointment all the way through to the check-out process. As a family, we enjoyed two peaceful years in the property and felt well-supported the entire time. Thank you

Mahmoud · 5 August 2025

★★★★★ 5/5

Google

We had a fantastic experience viewing properties with Lenka. She was friendly, patient and super insightful. We were not rushed and all our questions were answered. Lenka made us feel extremely welcome and we were very comfortable throughout the process. Thank you so much, Lenka!

E · 10 January 2025