5/5
GoogleNick and Nicky had a bit of a job selling my property, but they managed it efficiently and with great customer service. I wouldn't hesitate to recommend North Estates to anyone looking at selling their property in St Albans
Trusted Agent profile
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North Estates reviews
★★★★★
197 reviews across 3 platforms
Highfield Hall, Highfield Lane, St Albans AL4 0LE
North Estates's St Albans office at Highfield Hall is rated 5.0 out of 5 across 197 reviews on three platforms, including 141 Google reviews rated 5.0. Checked 9 October 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers14 reviews
Right from the beginning we knew we were in capable hands. The photos and the listing looked great and went live on the website really quickly. All the way ...Read all 14 from sellers
Buyers15 reviews
Went for several viewings all in one day with Nicky. She was brilliant; very friendly and enthusiastic. Adjusted our viewing times on the spot because we had ...Read all 15 from buyers
About North Estates St Albans
North Estates is an independent estate agency founded in 2008 by husband and wife team Nick & Nicky North, specialising in all aspects of residential sales within St Albans and the surrounding villages. Nick North is a member of the National Association of Estate Agents NAEA with over 20 years experience successfully selling property in Hertfordshire. Nicky North comes from a PR/marketing background which compliments Nicks experience in the business bringing a unique eye to detail normally lacking in most estate agencies. Today over 60% of their business comes from recommendations and this is largely due to the personal approach and professionalism that Nick and Nicky put into their work.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Google5/5
View AgentsNick & Nicky were on hand at every hurdle throughout our sale to facilitate & offer sound advice. I would definitely recommend their services, and would look to use North Estates again in the future. Very smooth, hassle-free & friendly - Thank you!
5/5
GoogleHaving bought and sold a property with North Estates, I can confidently say they are the best estate agent i've ever dealt with, both on the buying and selling side of the process. They are extremely knowledgeable, communicative, personable and professional. Highly recommended.
Agent replied
Thank you for the wonderful review Kevin - we always try and do our best :-) We hope you are very happy in your new home, Nick & Nicky
5/5
GoogleI can't recommend North Estates highly enough- had excellent service from valuation to listing to completion. I chose them as they are a husband and wife team so was guaranteed to deal with only them throughout the process. They're friendly, professional and efficient!
Agent replied
Hi Jessica, Thank you for the glowing review we're glad you are pleased. Best wishes to you, Nick & Nicky
5/5
GoogleWe have now used North Estates a couple of times, once to buy our flat a few years ago and recently to sell it. Both experiences have been stress free. They were professional, helpful, patient and trustworthy. I would strongly recommend using them.
Agent replied · 30 July 2023
Thank you for the lovely review Fleur; it's always a pleasure to work with you. Nick & Nicky
5/5
FacebookA fantastic service from Nick and Nicky. They have been very professional and in contact with us throughout the process. I would highly recommend North Estates and would use them in the future. Thank you for all of your help.
5/5
GoogleUnlike most of the other reviews here, we purchased our property through the Norths rather than selling. They were really easy to work with, extremely helpful and communicative and often better informed on the progress on our side than we were. We would happily work with them again.
Agent replied · 30 July 2023
Hi Sam, Thank you for leaving us a 5* review. It was a pleasure to help you purchase a home in St. Albans. All the best, Nick & Nicky
5/5
View AgentsDear Nick & Nicky, We wanted to say a huge thank you for helping us (finally) move house! You were both absolutely brilliant every step of the way, so patient & helpful - we will recommend you to everyone we know!
5/5
FacebookNick and Nicky North provided an excellent service during and after the sale. They were knowledgeable, professional, courteous and approachable throughout conveyancing process. We would have no hesitation in recommending North Estates. Iris and Debbi, March 2017
5/5
GoogleI can highly recommend North Estates, both Nick and Nicky and really professional and helpful. We sold really quickly and were kept updated all the process. A fanatstic personal touch, thanks
5/5
GoogleI just completed on the sale of my property with North Estates and I would recommend them to anyone. Super efficient, very friendly and great at their jobs. I wouldn't use another agent in St. Albans.
Agent replied · 30 July 2023
Thank you so much for the glowing review Amy; it was a pleasure to help you move. All the best, Nicky & Nick
5/5
View AgentsThank you!
Thank you so much for all your help selling our home and buying our new property. You have been absolutely professional, efficient but very friendly too! You gave us the right advice at the right time, your fees are very good and your communication with us and solicitors was outstanding! I would recommend you to all my family and friends.. We still don't believe it's true... We managed to sell our house and buy a new property in only 5 weeks! I don't need to say more, you are wonderful!
5/5
GoogleNick and Nicky work as a fantastic team. Excellent communication. Nothing is too much trouble. Would highly recommend.
5/5
FacebookGreat service from Nicky and Nick as I bought my first home in St Albans. Fantastic communication throughout. Thank you!
5/5
GoogleMore than happy to recommend North Estates. Despite the difficulties thrown up by the pandemic, the team has remained professional and diligent throughout the process.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Hi Ravi, It has certainly been a strange year to move house. Glad you were pleased with the service you received. All the best, Nick & Nicky
5/5
GoogleProfessional, friendly and very knowledgeable, I'd recommend Nick and Nicky to anyone looking for estate agents.
5/5
GoogleNorth Estates are the best agency I have ever seen. They helped us to buy our first property, and thanks to them, the process has been smooth and linear. I’m 100% sure I’ll use them if I need an agency in the future.
5/5
View AgentsExcellent service and incredibly professional agents.
North Estates have sold 3 properties for our family and have always been excellent. They are very professional and deliver what they promise. They make you feel like you are their only customer even though that is not the case. I was continually kept updated with my sale and they worked really hard to complete my sale in 4 weeks. I would definitely recommend using them.
5/5
FacebookWe've used North Estates twice in the past couple of years on both sides of the transaction. Excellent service throughout. Knowledgeable, very responsive and they did a wonderful job of marketing our property and getting it sold above the guide price from the first set of viewings. I highly recommend them and wouldn't hesitate to use them again.
5/5
GoogleNorth Estates were excellent to deal with throughout my transaction; responsive, efficient, friendly and professional. I highly recommend.
Agent replied · 30 July 2023
Thank you for your kind review Samantha. We are delighted you are pleased.
5/5
View AgentsPleasant Professional Competent Efficient Wealth of Experience
60% of North Estates business acquired through recommendations. Having experienced there assistance in selling my property it is easy to understand why it is so high. The professionalism and competence of North Estates is admirable and inspires complete confidence that they will get the job done. I would not hesitate in recommending North Estates to anyone who is ready to sell a property.
5/5
FacebookNorth Estates are the best agency I have ever seen. They helped us to buy our first property, and thanks to them, the process has been smooth and linear. I’m 100% sure I’ll use them if I need an agency in the future.
5/5
GoogleFantastic service from North estates, always available to speak and happy to help with anything from multiple viewings of the property to dropping keys off to a convenient location on completion day. If you want an estate agent who will go the extra mile and give more of a personal service I would definitely recommend North Estates.
5/5
GoogleExcellent to interact with Nick and Nikki
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about North Estates
How many reviews does North Estates have?
North Estates's St Albans office has 197 reviews across three platforms: 141 on Google, 20 on Facebook, 36 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
What is North Estates's rating?
North Estates is rated 5.0 out of 5 across all 197 reviews, and 5.0 out of 5 on Google from 141 reviews, checked 9 October 2026.
What do sellers say about North Estates?
14 reviews from sellers, rated 5.0 out of 5 on average. For example, Tom wrote: "Right from the beginning we knew we were in capable hands. The photos and the listing looked great and went live on the website really quickly. All the way ..."
What do buyers say about North Estates?
15 reviews from buyers, rated 5.0 out of 5 on average. For example, Kirti wrote: "Went for several viewings all in one day with Nicky. She was brilliant; very friendly and enthusiastic. Adjusted our viewing times on the spot because we had ..."
Where is North Estates's St Albans office?
North Estates, Highfield Hall, Highfield Lane, St Albans AL4 0LE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.