Trusted Agent profile · St Albans
★★★★★
664 reviews across 2 platforms
7arket Pl, St Albans, ., AL3 5DR
Leaders Lettings's office in St Albans, at 7arket Pl, is rated 4.6 out of 5 across 664 reviews on two platforms, including 659 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
GoogleLouise was really helpful with any queries I had with the property I was looking to rent.
Dear Terri Field Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleMollie has been our property manager and she has helped us throughout our tenancy period. She has been very kind and helpful.
Dear Shivank, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleVery Very Poor Discriminative.. rented through leaders had countless repairs that needed doing to stop the flat being in such a run down condition. I within the payments I made I paid for a parking space and I was continually harassed by leaders because I was supposedly trying to run a business by fixing my car. I also was told I’m not allowed to park my own car that I had stolen from me that was involved in a crash. In said car park because it isn’t “road worthy” It’s also apparently classed as running a business for me to sell my cars that I’ve fixed, (which I am apparently not allowed to do either) in turn to make profit to fix the car they complain is not road worthy. No respect for tenants at all everything you do is watched. I do not recommend anybody use these people especially if you’re planning to have a quiet peaceful tenancy as they will not leave you alone. I have boldly been accused of using drugs tried bargaining me with the concept of the flat in dis-repair, by asking if I’d like to cancel my tenancy agreement and move elsewhere so the landlord may “sort the flat out “ Disgusting behaviour my mental health has deteriorated severely since being here. I’ve never had as much anxiety from just simply living. Than what I have had from being here. DO NOT RECOMMENDNegativeQuality, Professionalism, Value
Dear Krevici We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have recently moved out of a property that was found by Leaders and later was fully managed by Leaders. Over the 5 years or so, I found Leaders to be very responsive, typically excellent with communicating and always very easy to reach. Moving out was a bit of a pain because I was going to a new build but Helen in the property management team helped to coordinate everything and kept me in the loop. When I needed some help or flexibility it was always there and if I requested an invoice or change at any point, it was easy to have that conversation. I’m really happy with the interactions over the years and want to shout out Helen Gorringe-Smith in particular for being stellar.PositiveResponsiveness, Professionalism
Dear Shaan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a really great experience with Leaders. Alex is always happy to help, and quick to get back to us whenever we have any questions. The process has been stress-free and easy - thank you! XPositiveResponsiveness, Professionalism
Dear, Measha Fields, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLouise was extremely kind and helpful with showing me around the flat and providing any necessary information.
Dear Antonia Arshineva Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a really positive experience viewing a property with Hannah from Leaders. She was welcoming and knowledgeable, and I appreciate how responsive and helpful she has been. Thank you again!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI was recently looking for a property to rent - cannot fault the service provided by Amanda Allan - really made what can be a stressful situation very simple and got the end result I was after. Fantastic - would thoroughly recommend. Thanks Mandi.
Hi there, we are so happy to read such a great review about the service you received from Leaders and the team at St Albans. We are delighted that the team have been able to make what can be a complicated and stressful situation so straightforward with an outcome that you are pleased with. Our customers recommendations mean a lot to us as a business and we are thrilled to have earnt yours. Thank you for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders
5/5
GoogleI recommend Leaders Letting Agents, especially Louise, for their professional approach. Louise is always helpful and very knowledgeable, and her experience in property lettings and management ensures an excellent customer experience.
Dear Sue, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlex is a very helpful Agent professional and on the ball she has assisted us all the way through the process of renting. Leaders are lucky to have such a committed Agent at their St Albans branch.
Hi Calogero Misuraca, Thank you for taking the time to review your recent experience with our Leaders Estate Agents St Albans branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLou - Fabulous as ever! You always manage to sort my problems out. What would Leaders do without you! Your support for us Landlords is as exemplary as it always is which is as important as actually getting the property let in the first place. Well done!
Thank you very much Jane for leaving such a great review of our Senior Branch Administrator. I am sure Louise will be very pleased and appreciate your very kind words
5/5
GoogleMany thanks to Louise for help and professional advices!!
Dear Pawel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was very helpful in insuring we didn't miss out on a great opportunity! The process was made very easy.
Dear Callum Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleReally disappointed. Since 1 year I am in this property the haven't connected the electricity meter to the UK provider. Totally negligence of the Landlord and of the Agency! This is not totally right after paying lots of money. The works should have been done before renting the property and not during my tenancy. They usually to postpone and invent excuses. It's a total failure in my opinion!
Dear Giorgio Lipani, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
YellTerrible Experience - Avoid at All Costs!
I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and that I would receive all final documents on the check-in day. They seemed confident, so I trusted them. However, less than 48 hours before I was supposed to collect the keys and move in, I received a call informing me that the landlord had pulled out and never signed anything. This left me in an incredibly stressful situation, basically homeless with no place to go. They claimed they would help me find another property, but only offered one unsuitable option in Watford. To make matters worse, it took them almost a week to return my funds, and after that, I never heard from them again. The lack of communication, professionalism, and empathy was shocking. If you value your time, money, and peace of mind, avoid this agency at all costs.
5/5
GoogleRoss was very knowledgeable about the properties he showed us round and the local area whilst also being very friendly and polite at all times - I would highly recommend him and Leaders as an agency!
Hi Ben. Thank you for taking the time to let us know how we did at our Leaders St Albans branch. We hope you have a great day! Thank you Customer Relations Team
1/5
GoogleTerrible agency! I strongly advise against renting accommodation through them. It's been a month, and we still haven't received our deposit back. They ignore letters and messages, and calling them is futile, they seem clueless. The landlord couldn’t help, as they control the deposit. Save yourself the stress and money. We're considering legal action to resolve this frustrating situation.
Dear Rusana Kaplun, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery good service with leaders, Alexandra was extremely helpful in every part of her service. She was prompt with replying and went above and beyond. 10/10PositiveResponsiveness, Quality, Professionalism, Value
Dear Matty, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI hve been with Leaders for over 3 years and never really had a problem with them. Alex was warm and helpful when showing me a potential rental property.
Dear Isabel Robson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was looking for a property recently to rent and found Leaders very useful. Amanda Allan showed me round a couple of properties and was very courteous and helpful. I would recommend Leaders to my friends and in particular Amanda Allan.
Hi Jenny, thank you for taking the time to leave us with your review. We are delighted to read of your recommendation and are so pleased that you found our staff to be so supportive during your experience with Leaders St Albans. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleLeaders have been excellent in helping us secure a property to rent. The service has been really good throughout and we wouldn’t hesitate in recommending them. Mandi was so friendly and helpful during our viewings and took her time to answer our many questions. Alex has been fantastic throughout the process of securing the property and has been quick to respond to all of our queries. All in all, a very positive experience!
5/5
GoogleIt was an easy and pleasant experience to book viewing with Leaders. Hannah was professional, friendly and helpful.
Dear Olena, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHannah was very informative regarding the property and options available to me
Dear Samm Coffey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouise was very professional and friendly with my enquiries. I would highly recommend this company. Nothing was too much trouble. Fantastic service. Mrs SmithPositiveResponsiveness, Quality, Professionalism, Value
Dear Cheryl, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
