Leaders Lettings St Albans reviews

★★★★★ 5/5

Google

I had a really great experience with Leaders, Alex and Ross are very professional. They replying to emails very quickly, they were always happy to help with all my enquires I've had. I was looking for a property to rent with my cat and fortunately I choose Leaders. They did everything to find me a good flat where I can live with my furry friend. Thank you for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Dagmara · 27 August 2021

★★★★★ 5/5

Google

Excellent property management service. Georgia is polite, responsive and helpful!

Siu · 12 June 2023

★★★★★ 5/5

Google

Had a great experience with Leaders estate agents. Highly recommended.

Waseem · 16 August 2025

★★★★★ 1/5

Google

Really disappointed. The guy I spoke to on the phone was rude, abrupt and completely unhelpful. Would not recommend. Have spoken to other estate agents in the area and they were much more pleasant and helpful. Would not use after the poor service.

Karmen · 10 May 2024

★★★★★ 5/5

Google

I recently rented a property through Leaders in St Albans and dealt mainly with Louise who from the outset was very helpful and informative, the other members of the team that I have dealt with in St Albans have all been equally helpful. I have no hesitation in recommending this office to both landlords and tenants alike.

Paul · 12 June 2023

★★★★★ 1/5

Google

Really really disappointed in leaders and will recommend anyone to AVOID AVOID AVOID. I rented a flat for 18 months and left it pretty identicle to how we found it. As estate agents they were looking after the property on behalf of LL.The check out report was so pinicky and stated stuff like recycling had been left in the recycling bin and the lights have a bit of dust and there is an odd cobb webb that we missed when cleaning really petty basic stuff, nothing major. We cleaned and bleached the kitchen, oven, bathroom, skirting boards etc etc, but wasn't good enough. They claim they had to get a cleaning company in for a basic sparkle clean and when there the cleaning company stated it needed more than that (obviously, of course they did ) I was told that they were in there all weekend cleaning (really for a small 2 bed flat) and now LL and leaders are trying to take 245 for the privilege off of our deposit. This is the 4th properly I have rented and never experienced this stress with regards to getting my deposit back as I always get it back straight away cos I'm a respectful tenant and leave the property how I find. Sorry rant over, but yeah again AVOID AVOID AVOID.

Kara · 13 June 2019

★★★★★ 1/5

Google

Hi, we had a very bad experience renting a property with leaders, at first everything was okay, But after when needed them we felt so deasapointed as they never look after us as tenant, The property we rented was dirty and old and our fault we did not take photos of the flat when moved into it. and after two years we just move out of the flat and the landlords won't give our deposit back as he is claiming the property wasnt cleaned properly and has been dammaged, honestly Thats so frusted. We have emailed leaders many many times regarding this metter but we havent got any answer back. also while we were in the flat we had so many proplems such as leakings, heating, stay more than 40 days without coocker as the landlord was avoiding us and etc... when we start looking for another property the landlord wont give us references and always has been so difficult when we needed anything from them. Really really desapointed with leaders and landlord. I Do not recommend this state agency at all.

Denis · 13 June 2019

★★★★★ 5/5

Google

I used Leaders to let and manage my property whilst out of the country for 2 years. They found fantastic Tenants, helped me get the house 'Tenant ready' and the property management team were great with any issues that cropped up. Their check in and out reports were great too, really meant my house was looked after and ready for me to move back in to on my return. Will definitely be using them again and will recommend them to my Landlord friends.

Deborah · 13 June 2019

★★★★★ 5/5

Google

Top agency! Phone up for a property and in no time we went to see it. The person on the phone who booked the viewing had a prompt and a professional approach toward my request and calmly explained everything I needed to know. At the property a lovely young lady showed us the rooms and very polite answered every of our questions we had. Great service! :)

Illy · 12 June 2022

★★★★★ 5/5

Google

Best estate agents in St Albans. Always on hand to help tennents with questions and they help to get things resolved quick and efficiently. Amy has been fantastic as my point of contact.

Dharmista · 23 June 2018

★★★★★ 5/5

Google

Hannah was very professional and keen to help!

Lorenzo · 22 June 2023

★★★★★ 5/5

Google

Louise was very kind and professional. Thank you!

Mose · 22 June 2023

★★★★★ 5/5

Google

Viewing a flat. Agent was very nearly exactly on time, showed me round, wasn't pushy, answered questions openly.PositiveProfessionalism

Derrick · 12 June 2022

★★★★★ 5/5

Google

Louise was so helpful and so so lovely when dealing with us. Would definitely use her again xx

Razia · 12 June 2022

★★★★★ 5/5

Google

Mollie is really professional & helpful. She is reliable and always responds very quickly and efficiently. :)PositiveProfessionalism, Value

Life · 12 June 2022

★★★★★ 5/5

Google

I had a fantastic experience when dealing with Leaders. Georgia Vaughan was very helpful, highly recommend! Thanks Georgia!

Daniel · 12 June 2022

★★★★★ 5/5

Google

As a first time Landlord I found Leaders very helpful as I had so many questions. Scott and Ross both spent time advising me firstly how to choose a suitable property to rent out and then offering to accompany me on the viewings. They have now let my property and my first tenants have just moved in, so far I have been very impressed Leaders and wouldn't hesitate in recommending them!PositiveResponsiveness, Professionalism

Isabelle · 12 June 2021

★★★★★ 5/5

Google

Leaders have been great! Georgia was so helpful and I highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value

Alicia · 12 June 2022

★★★★★ 5/5

Yell

Mollie Davey - Leaders Property Manager

Mollie Davey is a very diligent customer focussed property manager. Her attention to detail is first class. She always sees issues through to successful conclusions. I have dealt with Mollie on multiple occasions in the last few months and I'm delighted with the speed of response I have received from her and Leaders.

DamienK-17 · 29 September 2021

★★★★★ 5/5

Google

Quick response, Alex is really helpful.

Annis · 12 June 2023

★★★★★ 5/5

Google

Alex has been an absolute star for me so far and looking forward to the move

Lloyd · 12 June 2022

★★★★★ 5/5

Google

Mandi was the lady who showed me one of the houses. She was really kind with me and she was trying to help me all the time. Also, she emphasized with some of the items that i was looking for. I wish the rest of the team could be as helpful as she was. Thanks for your help.

Maria · 12 June 2020

★★★★★ 2/5

Google

We were tenants who used Leaders in St Albans to rent a property. We have had a negative experience of them and have found them unhelpful and frustrating. a few examples are as below: - They told us we couldn't move in for another week after the advertised move in date (resulting in my housemate and I being homeless for a week!) because the flat was being cleaned- it had had some internal building work done so was filthy, therefore we were prepared to wait the week. However when we came to move in, no one from the agency had bothered to check the flat and low and behold nothing had been cleaned and we had to move in to an industrially dusty flat. We also then spent a week cleaning it ourselves and had no money off of our rent! -We paid them a huge amount of money to essentially change our names over and give us our keys. The agency forgot to register us as new tenants with our utility bill companies (a service they had said they offer as part of this fee) we therefore had to set everything up ourselves. -The staff we have dealt with have not been very helpful when we've called them, other than a very nice lady who helped us contact our landlord when our heating broke when it was snowing. She was filling in for a guy who said he could help us urgently but then took 2 hours for his lunch break! We definitely would not recommend leaders and would not use them again.

Laura · 14 June 2015

★★★★★ 5/5

Google

I had a property viewing today with Louise. She was professional, very well informed on the property, and knew all the answers to my questions. She was polite and friendly and made an experience that can often be stressful feel very relaxed. I would absolutely recommend her to anyone. Thank you. Timothy

Timothy · 15 July 2023