Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey have withheld our deposit for 23 days and counting with no communication at all, don’t expect to get your money back quickly when you end your tenancy…
Andy · 8 November 2024
Agent replied · 8 December 2024
Dear Andy Fenwick,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMollie was absolutely fantastic through out and a credit to your companyPositiveResponsiveness, Quality, Professionalism, Value
Paul · 22 June 2022
Agent replied · 21 June 2024
Dear Paul ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleShophie Wootton at Leaders,
First of all thank you so much for your helping us to find an amazing property for rent.Also this is my first experience renting a property so thank you so my for being helpful till the end.
Once again thank you so much to you.
Good luck,
Regarding,
Dino
Dinosan · 12 June 2023
Agent replied · 11 June 2024
Dear Dinosan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am very much satisfied with the Leaders team especially Alex! She helped us find the right property to rent suited to our needs and patiently answered all our queries! I'm amazed with the professional service and personalized experience I got in closing the deal. Well done!!
Kapil · 12 June 2022
★★★★★ 4/5
GoogleThey were really nice. Provided an online viewing which was very appreciated as a lot of other agents won't. Sadly there was a bad connection so I got sent a video as soon as we notice the call wasn't going to work. They answer fairly fast and are helpful.
Jessie · 15 September 2023
Agent replied · 11 June 2024
Dear Jessie Hill
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very positive experience from Lily Jones, she is helpful, responsive and exceeded our expectations. Happy to recommend and a pleasure to deal with.PositiveProfessionalism
Chris · 24 November 2024
Agent replied · 8 December 2024
Dear Chris Wilkins
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe were shown a property by Louise, she was very welcoming and gave us a great tour and feel of the property, we submitted an offer and had it accepted all on the same day and were taken care of well by the rest of the leaders team in the office too
Matthew · 12 June 2023
Agent replied · 11 June 2024
Dear Matthew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI was looking for a property in hatfield area, glad i found the leaders letting and estate agency who became of good help. I was attended to by Louise, a very dedicated staff. Welcomed me to the property and showed me around. Very patient and kind. Thanks
Amon · 15 October 2023
Agent replied · 11 June 2024
Dear Amon Cheruiyot
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent service.
Mandy went so far out of her way to help us.
We saw 4 other agents but Mandy was the only one in St Albans that genuinely wanted to help us.
She was really knowledgable of the areas too.
Alex in the office was also quick to help and the communication was particularly quick.
Steven · 12 June 2020
★★★★★ 5/5
GoogleQuick , friendly and very supportive staff .
Jeno · 15 April 2026
★★★★★ 5/5
GoogleI am a landlord and I have been using the St Albans office for many years now.
I have nothing but praise for all the people I have dealt with at Leaders (Darwoods) and I have received great service from them. I have also received very positive feedback from my tenants.
I would strongly recommend Leaders without any hesitation to both tenants and landlords.
Sincerely,
Nick
Nick · 12 June 2021
Agent replied · 11 June 2024
Thank you for your kind review. We are glad you value the service we offer and look forward to working together for many years to come.
★★★★★ 5/5
GoogleMy partner and I have recently used leaders and we could not be happier with the service we have received. Alex has been really supportive and proactive in making sure we have all the information we needed to get our application in quickly. This is much appreciated especially as first time renters. Thank you!
Megan · 12 June 2020
★★★★★ 5/5
GoogleWe rent a property in St Albans through Leaders and would like to commend our new property manager Roni Rickard who is so helpful and efficient, she is new to the St Albans team and already an asset.
Sean · 11 March 2024
Agent replied · 11 June 2024
Dear Sean Raubenheimer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders were acting for the sellers of the property we were buying. As soon as Scott joined the team, everything fell into place. We were at the time having difficulty gaining info from sellers solicitors and Scott quickly got our answers. He remained supportive in the sales progression until completion day. It was a pleasure dealing with him and I can thoroughly recommend him to anyone who wants to sell their property.
Sarah · 13 June 2019
Agent replied · 11 June 2024
Hi Sarah, we are so happy to read such a great review about Leaders St Albans. We recognise what a complicated process buying a property can be and we are so pleased to read that Scott has been able to offer you so much assistance and support through your purchase of the property. We will ensure that your comments are relayed onto Scott and the team. Our customers recommendations mean so much to us as a business and so we are delighted to read that we have earnt yours. Thank you for taking the time to let us as well as other customers know about your positive experience. Kind Regards, Leaders
★★★★★ 5/5
GoogleGreat service from the guys at St Albans. Ross who was my main contact sorted all the paperwork swiftly and went through the process of letting very quickly. He is always very professional and polite on the phone and follows through with questions and requests promptly. Many thanks to Ross and his team!
Eric · 12 June 2020
★★★★★ 1/5
YellI'm writing to warn potential renters about Leaders Estate Agents in St. Albans.
I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did. The staff was unprofessional and incompetent. They were rude, dismissive, and didn't seem to know what they were doing. They mishandled situations, and gave me incorrect information. When things went wrong, no one took responsibility. They just passed the buck around, and I never got any answers. I felt like I was being blown off, and I was never able to get anything resolved. I would strongly advise anyone considering using Leaders Estate Agents to look elsewhere. They are unprofessional, incompetent, and have no accountability. You're better off finding an agency that will treat you with respect and give you the service you deserve.
NatH-49 · 18 June 2023
★★★★★ 5/5
GoogleMollie Davey is worthy of a mention👌👌👌PositiveResponsiveness, Quality, Professionalism, Value
Frank · 12 June 2022
Agent replied · 11 June 2024
Dear Frank,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI am currently going through the process of renting out a flat with Leaders in St Albans. So far the experience is splendid, Amanda was very helpful showing us the flat and answering questions, and Alexandra helped us to sort out the details with the contract and keeping us up to date.
Tamás · 12 June 2020
★★★★★ 5/5
GoogleRoss and everyone at the Leaders office in St Albans have been an absolute pleasure to deal with. Polite, friendly, and quick with follow up. Absolutely no hard sell and always available if you have any questions. I was looking to move on very short notice and they took a lot of stress out of the process. I'd recommend them to anyone looking to rent in the area without hesitation.
Stephanie · 13 June 2019
Agent replied · 11 June 2024
Hi Stephanie, thanks for your praise and kind comments about the team at St Albans, we are always delighted to receive such positive feedback. At Leaders we always aim to deliver the highest level of service and we are so glad that you have found this to be the case. Thank you for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleI got a call from them saying they have found my wallet that I lost in my previous house. I was able to collect it from them the following day with all of it's contents untouched. They refused to take any cash reward, so I hope this review is helpful. Very trust worthy, highly recommended. Thanks again.
Валентин · 12 June 2022
Agent replied · 11 June 2024
Dear Валентин Вълков,
Thank you for the great review of our Leaders Estate Agents St Albans team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleVisited a flat with Hannah today, really appreciate the quick turnaround is sorting and conducting the visit, as well as answering our questions.
Anna-Line · 18 October 2024
Agent replied · 10 November 2024
Dear Anna-line Massot
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe've had a very positive experience with Leaders estate agents at St Albans. It is very important for people like us at this critical point of moving family house to see that the agents are caring, helpful, informative and listen to our needs. Many thanks to Mandi for all her help!
Ellie · 12 June 2020
★★★★★ 5/5
GoogleTogether with my partner we were looking to rent an apartment as we were planning to move back to UK.
We came across Leaders. The staff was very friendly and extremely helpful, special thanks to Ross Kelsey for making the process quick and easy.
I would highly recommend this company !!!
Roksana · 12 June 2020
★★★★★ 5/5
GoogleLeaders were very helpful, in particular, Natasha Calvert was responsive, personable and helpful. Thank you for your help.PositiveResponsiveness
Amy · 22 June 2020
Agent replied · 21 June 2024
Hi, Amy Pearson! Thanks for the great review!
All the best, Leaders Estate Agents St Albans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
