Leaders Lettings St Albans reviews

★★★★★ 1/5

Google

LANDLORDS BEWARE. Leaders have now missed 2/2 of our viewings, both of which were confirmed. There was no communication to let us know that they wouldn't be able to make it. We called the office, they apologised and offered another viewing, which we accepted. No confirmation ever came, and that viewing didn't happen either! I can see that a property we enquired about that Leaders missed a viewing for was reduced in price even when we were trying to rearrange another viewing with them - to no success. This is clearly a terribly managed organisation.

Max · 16 January 2026

★★★★★ 1/5

Google

We were forced to pay six months’ rent upfront, and from the very first day the problems started. There has been a leak under the sink, we are currently three weeks without a working washing machine, and several of the windows are broken and won’t shut properly, leaving the property insecure and freezing. Trying to get anything resolved is impossible. You call, leave messages, and nobody calls you back. Communication is non-existent, and any issues are ignored for weeks at a time. Honestly, avoid dealing with this company at all costs. If we could end our tenancy early, we absolutely would. This has been one of the worst renting experiences we’ve ever had.

Ross · 27 November 2025

★★★★★ 5/5

Google

Jack was very helpful. When I moved in three weeks ago and found the fridge broken, he had a brand new one delivered, while keeping me updated. His assistance really helped during a difficult period of moving in without a key appliance. I very much appreciate the prompt support and hope this level of service remains.

Pee · 16 August 2025

★★★★★ 5/5

Google

Nathan has been so lovely and helpful during the process of finding a rental. He sourced out a lovely place and has been really quick at getting back to me. Really appreciate all his help .

Stefano · 16 February 2026

★★★★★ 1/5

Google

0 out of 5 if I could They rented my partner and I a flat with no heating and no hot water. We struggled for 3 terrible winter months in a cold, damp and moldy flat with no support from the agency or landlord. The one time I was locked inside the house on a Sunday due to a faulty lock, the out of hours emergency service team didn’t work and we had to pay the replacement out of pocket. It’s been 2 months since we moved out, and we are still waiting for a compensation payment that was promised to us due to the hardships we faced! Seriously consider if you want to rent a property with this agency, as you will have absolutely no support if something goes awry and they have no qualms with leaving their tenants suffering appalling conditions while collecting the full rent. I only wish I had the financial resources to sue.

J · 16 March 2026

★★★★★ 5/5

Google

Great experience with leaders . Would like to give special recognition to Charlotte ..very welcoming , friendly and professional . Answered all my questions and guided me well . Highly recommend leaders ..thanks Charlotte! :)

Momina · 16 February 2026

★★★★★ 5/5

Google

We had an excellent experience with Hannah when viewing a flat. She was incredibly professional, friendly, and knowledgeable, making the entire process stress-free. Hannah took the time to answer all our questions and provided clear, helpful information about the property and the area. Her attention to detail and approachable manner really set her apart, and she made us feel confident throughout the viewing. If you’re looking for a reliable, personable letting agent, we highly recommend Hannah!

Hakan · 27 October 2024

★★★★★ 1/5

Google

The are the most terrible set of people on the planet, racist. Just because I'm an international student they are taking advantage of me. Forcing me to even pay an extra month. And they have the most expensive bill I have heard of it the UK

Anfani · 13 September 2026

★★★★★ 5/5

Google

Leaders did really good job in completing my application for my rental property. In particular Nathan . Excellent communication and professional service.

M · 19 March 2026

★★★★★ 1/5

Google

Terrible letting agents - for both tenants and landlords. They rented us a house in absolute dire state, providing strategic (and almost certainly doctored pictures) that didn’t show the actual state of the property, and then refusing to take responsibility when we showed them the real state. We were shunted around a viewing in 5 minutes because the current tenants were providing issues. We then asked for pictures showing the current state, and were sent “perfect” doctored images (we can prove that the actual state of the property didn’t match the pictures we were sent). Leaders’ argument is that the landlord is managing the property; they were only paid to find tenants. They therefore were only interested in misleading us, and selling us a faulty product (the house breaks about 10 tenancy laws, including uncontrollable ventilation on 3 broken windows), so that they can find another set of tenants less than a year later. Here is the flaw in the system - they have no incentive to provide a suitable house to suitable tenants. They’ll happily force tenants into an unfit home so that they can get the “finding fee” less than a year later, evidenced by the fact that we’re the third set of tenants in 3 years to live in our house. They’re taking the landlord for a ride, and providing a terrible, and illegal, tenant experience. Would recommend not using these cowboys if you’re a landlord (I have 3 rental properties for which I’ll be steering clear), or a tenant. Photos: just a few of the pictures taken of the property on the day we moved in.

Genevieve · 10 April 2024

★★★★★ 1/5

Google

Zero out of 5 would be too kind I rented one apartment over 4 years with leaders St Albans. They were the least responsive, least helpful agency I’ve dealt with. Systems don’t work. People turnover is high and nothing ever got fixed. They’ve now culminated the entire experience by taking over 3 weeks (to date) to pay back a deposit they said they would pay back as it had been approved. No one answers the phones, the guy who was my contact has left and honestly I think this sums up my entire experience.

David · 27 November 2025

★★★★★ 5/5

Google

Ellie Neal, I explained to you that I had left 4 emails with your Tenant Renewal Department and not one was was replied to. This was urgent as we are now in the process of completing the sale and the disclosure of this document was urgently required. I will not mention the name of the girl who did not respond. I had to make various phone calls to try and get help.I was directed to you by Scott and you dealt with this within 5 minutes and forwarded the document. Many thanks , Regards, John and Louise

Louise · 27 November 2025

★★★★★ 5/5

Google

I had a viewing scheduled for last Friday, and I must say it was a fantastic experience! Nathan was very kind and professional. He answered all of my questions about the renting process with Leaders Lettings, making the entire experience worthwhile!

Lila · 16 August 2025

★★★★★ 5/5

Google

I had a fantastic experience viewing the flat, thanks to Hannah. She was not only incredibly knowledgeable about the property but also communicated everything clearly and with great warmth. Her professionalism and punctuality made the entire process smooth and enjoyable. I truly appreciate the time she took to show me around and answer all my questions. Highly recommend her to anyone looking for a new place!

Eleanor · 19 August 2024

★★★★★ 5/5

Google

My experience with Leaders was very fast and transparent, they listened to my needs and they offered me options to choose from and I found a place that I liked 👍 😊 …

Eunice · 6 October 2026

★★★★★ 5/5

Google

Alex was great and showed us around a flat professionally and with great knowledge of the property

Sam · 29 September 2026

★★★★★ 5/5

Google

Nathan was very helpful and provided a quick response to all my questions, very happy with my rental

James · 13 September 2026

★★★★★ 5/5

Google

Seamless process! Nathan was really helpful and easily accessible via both calls and emails. Everything went very smoothly.

Oyinkansola · 13 September 2026

★★★★★ 5/5

Google

We have had a very poor experience with Leaders until Lily took over as a property Manager. In the last 3 weeks, customer Services has improved 180%. Lily is so efficient and helpful. We very much appreciate for taking care of us Lily. Thank you for an amazing support through our Property exit. I truly recommend Lily as a property Manager!

Lucy · 11 March 2024

★★★★★ 2/5

Google

Hi all, Wanted to share our rental with Leaders, firstly set up was pretty straightforward and provided us with a lot of detail, was an easy move in the end, however things started to go a bit downhill with them 3-4 months into the move, we couldn't really get a reply for maintenance issues for a while, Once we had a maintenance issue which was not fixed at all even though we had tried to get in contact numerous times with them, Finally we had to leave our flat within a month or 2 of being told that our tenancy was ending, we haven't had any contact with them at all about the moving out process and it has felt like we have been left to fight on our own for this whole time, Would recommend but be wary that they do only care for the landlords and that the tenants are left to fight for themselves

Aidan · 24 May 2025

★★★★★ 5/5

Google

Very good service on the lettings side - Nathan was very helpful and respond to emails very quickly. thank you!

Cheddy · 29 September 2025

★★★★★ 5/5

Google

Charlotte was incredibly informative during the show around. She answered all my questions and was very clear what the next steps were!

Emily · 30 August 2025

★★★★★ 5/5

Google

Great experience with the estate agent from Leaders agency who showed us the property .He was professional, friendly, and took the time to answer all our questions. The viewing was well organised and he made the whole process easy and stress-free. We really liked the house and appreciated his helpful and honest approach. Highly recommended!

Antonela · 13 September 2026

★★★★★ 5/5

Google

Mollie has been our allocated agent for the last year. We’ve rented through Leaders for almost three years and have had an ‘up and down’ experience after various issues with the condition of the property and responsiveness of the Landlord. Mollie is a strong mediator, and she’s supported us to get issues resolved in a satisfactory manner. Generally very responsive and has been really helpful re: the check out process as we move on. The branch team have always been helpful and pleasant to speak with. I’d also like to note Louise, who has been really helpful when renegotiate tenancy arrangementsPositiveResponsiveness, Professionalism

Hey · 12 June 2022