Leaders Lettings St Albans reviews

★★★★★ 5/5

Google

Nothing but praise for Leaders the entire team at leaders St Albans were really helpful from the start to finish but special mention must go to Norman Mead., who took the time to understand our requirements and looked after us from initially viewing to signing up for a tenancy with such little fuss in no time at all, just what you need during what can be a stressful experience! Special mention to Norman for being awesome! By far the best letting agency in St Albans. I have dealt with the lettings team who are all faultless in their efforts! professional, efficient and experienced lettings team, and breath of fresh air!! An excellent service all round, quick and concise. Leaders St Albans, very good from paperwork to the delivery of keys for the property. Overall an excellent experience with everyone at Leaders being a complete joy to work with. I would highly recommend LEADERS!!!

V · 13 June 2016

★★★★★ 5/5

Google

Leaders St Albans have been amazing, right from the start of organising a viewing until getting us set up to collect the keys. Alex has been our main contact throughout this journey and has never missed a beat, definitely a big influence in our decision of choosing to rent this particular property. Looking forward to working with Leaders in this new property!PositiveResponsiveness, Professionalism

Marlon · 12 June 2022

★★★★★ 5/5

Google

Really informative agents and very friendly. We loved the flat and the agents sent the application form straight away. Even called on a Saturday to request a viewing and Hannah very kindly answered and booked us in straight away, so special thank you to Hannah!

Sophie · 26 December 2023

★★★★★ 1/5

Google

Terrible Experience - Avoid at All Costs! I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and that I would receive all final documents on the check-in day. They seemed confident, so I trusted them. However, less than 48 hours before I was supposed to collect the keys and move in, I received a call informing me that the landlord had pulled out and never signed anything. This left me in an incredibly stressful situation, basically homeless with no place to go. They claimed they would help me find another property, but only offered one unsuitable option in Watford. To make matters worse, it took them almost a week to return my funds, and after that, I never heard from them again. The lack of communication, professionalism, and empathy was shocking. If you value your time, money, and peace of mind, avoid this agency at all costs.

Emma · 19 August 2024

★★★★★ 5/5

Google

We just had our first house viewing with the agency, Alex was really helpful for accommodating our needs and providing solutions since we were not able to do a viewing in person. The property were shown to us in detail through video call and all our queries were answered with a smile.

Marta · 12 June 2023

★★★★★ 5/5

Google

I had a great experience with finding a property to let with Leaders in St Albans. Viewing, contracts, deposit all completed within a couple of hours! Alexandra was super efficient and professional replying to calls and emails instantly and sending out all the documents swiftly. The whole process was smooth and professional. I would certainly recommend Leaders to anyone moving to St Albans.PositiveResponsiveness, Professionalism

Christiana · 27 August 2021

★★★★★ 5/5

Google

Hannah, Has been absolutley amazing and kind. Finding my family and I a lovely home in St Albans. Thank you Hannah your are the best! , Leaders is the best! Kevin & Kae

Kevin · 10 May 2024

★★★★★ 5/5

Google

I recently viewed some properties to let and used Leaders St Albans . I found them all to be very polite and efficient. I had Amanda Allan show me round some properties and she was very helpful and knowledgeable about all of the places we saw. I also spoke to Scott in their office , who also helped me out. I would definitely recommend Leader's to my friends .

Sugaspott · 13 June 2019

★★★★★ 5/5

Google

Louise was super helpful with arranging a viewing of a property that suited my search. She went out of her way to let me see a video of it too. Thank you for making the process easy and friendly, I appreciate you!

Lucy · 15 September 2023

★★★★★ 5/5

Google

Really informative agents and very friendly. We loved the flat and the agents sent the application form straight away. Even called on a Saturday to request a viewing and Hannah very kindly answered and booked us in straight away, so special thank you to Hannah!

Sophie · 12 June 2023

★★★★★ 5/5

Google

I was searching for a property overseas, emailed many agents but only few responded. Louise Inder from Leaders St Albans is one of them. He has been very patient with me and gave me many suggestions. Thank you Louise!

Kei · 14 November 2023

★★★★★ 5/5

Google

I’m renting with Leaders for 2 years and is being a great and easy journey. Now when needed to move , Alex was always really kind and available to answer any questions and helping to find our new home. In general all the team is amazing and supportive. Thank you all for this great experience

Cátia · 12 June 2022

★★★★★ 5/5

Google

Thank you Natasha at Leaders for being so helpful and responsive every step of the way. Natasha is an asset to the team and went above and beyond to help get the sale through quickly and efficiently despite some hiccups! Also thank you to Sean for answering various questions for me and being very patient. I would definitely recommend this branch.

Rachel · 12 June 2021

★★★★★ 5/5

Google

I reached Leaders via the email option on Right Move app. They got back to me pretty quickly. Hannah from Leaders St Albans office was really helpful. She kindly answered all my emails and helped me schedule a viewing despite my busy work schedule. For the viewing, she was at the property on time. She professionally guided me at the property and answered all my questions. So far this has been a very good experience with Leaders St Albans!

Can · 10 April 2024

★★★★★ 5/5

Google

Outstanding Service and Expertise at Leaders I had the pleasure of working with Leaders recently, and I must say, their service exceeded all my expectations. Hannah, in particular, stood out for her exceptional professionalism, dedication, and attention to detail. She went above and beyond to ensure a smooth resolution regarding fire safety documents and even personally delivered a key to my workplace, showcasing her commitment to excellent customer service. The entire team at Leaders is knowledgeable, efficient, and truly dedicated to their clients' needs. I highly recommend Leaders to anyone seeking top-notch service and expertise in real estate. Thank you, Hannah, and the entire team at Leaders, for your outstanding support and service. You have earned my highest recommendation!

Amal · 11 March 2024

★★★★★ 5/5

Google

I have been an tenant of leaders for over a year now and just signed another year for another property managed by leaders... Alex was a delight too deal with and made the whole process of switching apartments so easy for me whilst she did all the work.. Am delighted to continue the professional relationship with leaders .PositiveResponsiveness, Professionalism

Liz · 12 June 2021

★★★★★ 5/5

Google

Louise has been wonderful. In less than 48 hours she helped me view, secure & organise my new home. Her communication skills, reliability, professionalism & empathy (in this time I had a bereavement) are exemplary. Thank you Louise and all the team.

Tara · 12 June 2023

★★★★★ 1/5

Yell

Renters avoid

Rental tenant. They are terrible with communication and getting response is near impossible, even after you try to explain your disability. The landlord is money grabbing, which is only supported by this estate agent, the property was down run, in desperate need of modernization, which they won't do, yet will increase the rent approximately by 15% each year, even though the contract states 5%. When you leave they will keep chunks of the deposit without providing an actual reason with evidence. Any renter's, please avoid, find a better estate agent. You can be a good tenant, but this estate agent will only screw you over.

LL-852 · 13 June 2025

★★★★★ 1/5

Google

Update - if I could give zero I would. Possibly the worst estate agent around. I have had a broken oven for 6 months, a broken fence and the bathroom door is unnatached and is a genuine death trap. I have reported all of this multiple times. Then, to make the situation worse, instead of fixing the issues they have raised my rent 250% above inflation, which wasn't agreed mid contract.

Andy · 27 July 2024

★★★★★ 5/5

Google

I have had an excellent experience with Leaders. Alex has been so helpful and always happy to help with any queries I’ve had. I really feel like she’s had my best interest in mind throughout this whole process and can’t praise her enough for being so cheerful and friendly and making this whole process a lot easier.PositiveResponsiveness

Mya · 27 August 2021

★★★★★ 5/5

Google

Ross was extremely helpful in arranging a viewing and showing me around the property. I got lost and was running late but his colleague was also super helpful in directing me, and Ross waited. He gave me good information on the property as well as the local area.PositiveResponsiveness, Quality, Professionalism, Value

James · 22 June 2022

★★★★★ 1/5

Google

I definitely do not recommend it. I faced issues with fixed appliances in the house (boiler, washing machine, dishwasher) and had trouble getting responses. It’s been 20 days since I sent an email and made calls to get information, but I haven’t received any reply. Despite paying for this service every month, I’m not getting the support or information I deserve.

Zeynep · 20 December 2024

★★★★★ 5/5

Google

Special mention to Hanna- Very friendly, very knowledgeable. Made an enquiry and within an hour they made an appointment to view the property and were accommodating and very flexible even tough it was very short notice .

Malgorzata · 15 September 2023

★★★★★ 5/5

Google

I dealt with Ross Kelsey in negotiating a tenancy for a flat advertised by Leaders. Ross was at all times courteous, communicative and business like; he clearly knows the processes involved and the answers to the questions a potential tenant would have, and was an utter pleasure to deal with.

Howard · 22 June 2022