Leaders Lettings St Albans reviews

★★★★★ 5/5

Google

I had a great experience with Leaders and in particular Natasha who was very professional, supportive and responsive, providing me with all info I needed and organising viewings of the property. If you are looking for help to purchase a property, I would recommend that you speak to Natasha at Leaders Estate AgentsPositiveResponsiveness, Quality, Professionalism, Value

Cindy · 22 June 2021

★★★★★ 5/5

Google

I’ve been working with Scott Flanagan at Leaders for many years and continue to be thoroughly impressed by the professional and efficient service he provides. I use Leaders to market my property, find suitable tenants, and prepare all the …

Peter · 16 August 2025

★★★★★ 5/5

Google

My experience with Leaders has been very smooth and efficient. Hannah has been very helpful and I can thoroughly recommend their services should be looking to rent a property.

Jade · 10 February 2024

★★★★★ 5/5

Google

Alexandra was very helpful with showing us round the property, she was on time, friendly and welcoming and answered all of our questions. I would recommend her service to friends and family who are searching for property!

Enya · 12 June 2023

★★★★★ 5/5

Google

Just bought a property through leaders in St. Albans and Natasha who is one of the sales person who I was dealing with was very helpful and professional in dealing throughout the sales procedures especially now with the pandemic as everything is slower , but they were very patient and professional, Thanks Natasha.PositiveProfessionalism

Eduart · 12 June 2021

★★★★★ 5/5

Google

I have been renting my property through Leaders for nearly 15 years. The service has been fantastic - always on top of things and Louise and her team are super helpful and provide regular communication / advice on all aspects of my rental property. Great service!PositiveProfessionalism

Hetal · 22 June 2022

★★★★★ 5/5

Google

It has been a pleasure working with Alex and Leaders. Alex and the team are super friendly, professional and helpful. Everything was completed punctually, which we needed and we really appreciate how quickly we got the rental completed. Many thanks for all your help and support!

Simone · 12 June 2022

★★★★★ 5/5

Google

Lettings negotiators were very quick to respond to calls and emails, the service was personable and professional. They got me an offer acceoted within a couple of hours and gave me updates constantly which was much appreciated. We were helped by Alex who was great throughout the process.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 27 August 2021

★★★★★ 5/5

Google

It was great experience with the staff, the way staff explained everything while viewing house, it was nice.

Kishan · 22 September 2026

★★★★★ 5/5

Google

We recently moved into a house through Leaders and the experience was great. They turned the house around in a day between tenants to help with our move dates, were very good with responding to emails, and very friendly. No matter how small my question Alex was always happy to help!

Lauren · 12 June 2021

★★★★★ 5/5

Google

Hannah was very kind and welcoming greeted us with a smile and she explained everything very well! Thank you! We would surely recommend Leaders to anyone looking for a new property.

Prathamesh · 13 September 2023

★★★★★ 1/5

Google

I was looking for a rental property in St Albans and I was initially impressed with Leaders Estate Agents' website and their consistent 5-star reviews. However, my actual experience with them was completely different. The reviews on their website are all very generic and they don't seem to be from real people. They all say the same thing, which is that Leaders Estate Agents are "professional, efficient, and helpful." But when I contacted them, I was met with a very different experience. The agent I spoke to was rude and unhelpful. He didn't seem to listen to my needs and he didn't seem to care about finding me a good rental property. He just wanted to get me to sign a contract as quickly as possible. I also found it strange that all of the reviews on their website are 5 stars. Most businesses have a mix of positive and negative reviews, but Leaders Estate Agents only has positive reviews. This makes me think that they are fake. I would not recommend Leaders Estate Agents to anyone. They are a dishonest and unprofessional company. I would advise anyone considering using them to tread carefully and make sure they are getting genuine assistance.

Zoom · 14 August 2023

★★★★★ 5/5

Google

Excellent service and staff willing to go the extra mile.

Nadine · 26 March 2026

★★★★★ 5/5

Google

I had a very positive experience with Leaders estate agents at St Albans with Scott helping me . It is very important for people like us at this critical point of moving to see that the agents are caring, helpful, informative and listen to our needs. Many thanks to Scott for all his help

Sarah · 12 June 2020

★★★★★ 5/5

Google

Hannah is a fantastic agent and was very informative and upfront about all our questions. Would definitely recommend.

Irina · 26 May 2024

★★★★★ 5/5

Google

Spoke to a very kind lady named Mollie who is really professional, helpful and ensured I was satisfied with my enquiry, She is reliable and always responds very quickly and efficiently and that’s why I definitely recommend Mollie Davey, thank you!!PositiveResponsiveness, Quality, Professionalism

Samy · 12 June 2022

★★★★★ 5/5

Google

Hannah was very kind and welcoming greeted us with a smile and also Very progressional ! Thank you ! Looking forward to finding our new home :) Gabija M

Gabija · 15 September 2023

★★★★★ 2/5

Google

Really incompetent, asking for payments saying that we haven’t paid our rent on time when the payments are taken automatically out of our account on a fixed date, evert month. Every few months they will come up with some “ penalty”, after putting us through unnecessary stress by proving that we are never late on payment, they apologise saying that it’s been a misunderstanding; then after a few months they come up with the same penalty…. Sort it out, Leaders. There’s no communication between your employees, you’re putting the tenants through unnecessary stress.

Artsjllia · 12 June 2023

★★★★★ 1/5

Google

* RUBBISH PROPERTY MANAGEMENT* * 0 STAR* *Not recommended at all* Unacceptable Unhelpful Rude Not professional Dear Property Management Team, Further to my previous correspondence, I am contacting you regarding the return of rent between 12 Jan 2023 to 19 Jan 2023 and deposit of 314 The Ridgeway. The tenancy already ended on 11 January 2023 , and payment is now overdue by 30 days overdue. We’re not aware of any outstanding issues or reasons for non-payment, so we would like to ask you to make payment as soon as possible. Be advised that late payment interest may be applied if we do not receive payment within 10 days. We will refer the matter to The Council. As a last resort, we will seek to resolve the matter in court. We require your immediate attention to resolve this issue. Let us know when we can expect to receive payment for the outstanding invoice. When and how can you give the money back to me? Please reply to me as soon as possible.NegativeResponsiveness, Quality, Professionalism, Value

Gary · 12 June 2023

★★★★★ 1/5

Google

Had a very negative experience with Leaders, paid the holding deposit then without being told the flat when back up on right move again. I am starting a job in 3 months and don't have an official start date yet, was told this is the reason why at about 5 pm in the evening. Was too late for me to contact anyone at my new company and the ad for the flat had already been put up, just left disgusted at the lack of communication. I guess they feel like they can just treat people however they like because of the renting crisis currently

Rosie · 12 June 2023

★★★★★ 1/5

Google

I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did. The staff was unprofessional and incompetent. They were rude, dismissive, and didn't seem to know what they were doing. They mishandled situations, and gave me incorrect information. When things went wrong, no one took responsibility. They just passed the buck around, and I never got any answers. I felt like I was being blown off, and I was never able to get anything resolved. I would strongly advise anyone considering using Leaders Estate Agents to look elsewhere. They are unprofessional, incompetent, and have no accountability. You're better off finding an agency that will treat you with respect and give you the service you deserve.

Nat · 12 June 2023

★★★★★ 5/5

Google

Have had viewings with both Charlotte and Nathan, they were both very friendly and informative and were very helpful in showing us the property. Would use Leaders again!

Michael · 29 September 2025

★★★★★ 5/5

Google

Hannah showed us around the property and was lovely. She has been great in helping me through the presenting process and always responds quickly. Thank you Hannah

James · 9 April 2025

★★★★★ 5/5

Google

Fantastic, very prompt with everything definitely five stars. Louise Inder was so quick to call me back and email me the relevant information. Thank you Louise Really appreciate your effort.

Alfredo · 17 July 2023