Hamptons Harpenden Sales reviews in St Albans

★★★★★ 1/5

Trustpilot

Unable to keep you informed of viewing cancellations

Arranged a viewing to buy a property with them and on the day of this viewing a no show from their end. Been promised an explanation by one of their advisor and after chasing for that explanation, they came with the weak excuse of it has been cancelled and our call couldn’t go through and we’ve also sent an email to inform you but weirdly the email asking me to provide a feedback on the viewing went through. Will definitely not use their Sittingbourne branch in my search for a property.

Jerome · 24 August 2020

★★★★★ 1/5

Trustpilot

Not to be trusted

They lied to us. Telling us we would be the first person to view the property and would call us as soon as we could make an offer. They never called, I always had to chase them. When the buyer chose a different seller and I asked why they said the other buyer put an offer in first. They also tried to say we would have to pay the sellers estate agent fees, which should never happen. There's something dodgy going on with them and do not trust them at all.

Jjone · 22 August 2020

★★★★★ 1/5

Trustpilot

DO NOT USE!

Buying, Selling, Renting a house is stressful enough, add on the amount of stress from these people and your will never want to buy, sell or rent again.We simply wanted to view a property and make an offer, sounds simple, it is rather simple... These guys made both myself and my partner feel inadequate, incompetent and inept. Every other sentence on every phone call was pushing us, telling us we must see their onsite mortgage advisor, every phone call, every time. Even though we had said 4,5.6 times we had our own mortgage broker and done our own research - all is set ready to go, we got pushed, constantly. After having to drawing the line and having to do so forcefully, we felt dreadful, we put an offer in and then were forgotten about. We had to call 2 or 3 times to get an answer...I honestly have no idea why people would want to use this company. We are thankfully not first-time buyers or sellers but if we were this would scare you off for such a long time. Either more customer service training needs to but in place or their targets/KPI's need to be reviewed. Each phone call was infuriating - even if we saw a house that would suit us perfectly as a family, we have avoided due to the nature of this company.DO NOT USE!

JWEB · 8 July 2020

★★★★★ 1/5

Trustpilot

I cant even give them a star absolutely…

I cant even give them a star absolutely awful please read reviews before renting of them fools. people having wild parties opposite my flat and they are rubbish students gathering in car park of bingley court until 4 am and they don't care about anybody else who are still working during pandemic . you are a joke and the police is not doing anything ! it is not acceptable to charge 900 quid for a rubbish area and rubbish neighbours who leave their kids screaming until all sort of the freaking day including past 11 pm when WE supposed to sleep or relax and rest before the next shift in hospital. You are not well charging people for this area . A total lack of considerations for others !!!! Shame on you

Sylvie · 4 July 2020

★★★★★ 1/5

Trustpilot

Incompetent

This clown outfit came and valued my property on behalf of the buyers' lenders. Everything seemed fine until I got the report. They compared my property against three other porperties that had been sold in the local area and just took the average of the three despite the one of the properties being sold almost a year before the valuation and the most recent sale was 7 months ago. To add further insult to inury, two of the properties were not even comparable as they were smaller 2 bed properties that had been converted to 3 small bedrooms whereas my property is a larger 3 bed property. The result being that they grossly undervalued my property and have caused unnecessary delays in the buyer being able to progress, with the possible outcome that I loose the buyer.

Martin · 26 June 2020

★★★★★ 1/5

Trustpilot

AVOID LUTON BRANCH

AVOID LUTON BRANCH - I would give 0. Shocking advice regarding our mortgage. Advised to go onto variable rate for 3 months so we could reconcile our 2 mortgages (one was ported over from a previous house) into one. Turns out the early repayment fees didn't expect until 2 YEARS and 3 months later. Initial thought was, it doesnt matter as we have to do this at either now or in 2 years time. Turns out you can't actually do it anyway!!! So we've gone on the variable mortgage for at least 2 maybe 3 months, at an additional £350 per month!

Callum · 23 June 2020

★★★★★ 1/5

Trustpilot

Awful service

Arranged an appointment for a valuation to sell, had an email and voicemail 3 days later saying they’d had to move it back an hour and a half - not ideal but fair enough. Comes to today and the day of the valuation and no sign of their agent. Rang the office to be told there is no appointment in their diary and the guy who was meant to be coming out isn’t even working. Glad I got a glimpse of their service before giving them my money to sell my house.

SP · 13 June 2020

★★★★★ 5/5

Trustpilot

Bicester Lettings Manager Shane

Bicester Lettings Manager, Shane, is excellent and is a great replacement and is fixing what was an unlucky experience for me, I think. Area Manager, Beth, is outstanding and I would advise using her and Shane as much as possible for lettings - I don’t have any experience of the sales side at Bicester.

Samantha · 2 November 2023

★★★★★ 1/5

Trustpilot

Poor management

We found a house contacted them multiple times for appointments for viewing and they just kept saying they are not working at the moment cause of covid and will give us a call when we can check house, last time they said can get an appointment for following week because they will be open.... they sold the house while they were closed and just kept us waiting for nothing for 3 weeks, they should have told the house is on hold or sorry not available, poor management, poor communication

Miss · 2 June 2020

★★★★★ 1/5

Trustpilot

if i could give them negative stars i…

if i could give them negative stars i would i would like to book to view a house and they insist i need to use their mortgage service to be able to book to see their house.i already told them i got my independence mortgage adviser already i do not wish to use the their mortgage service.and the girl on the phone was very rude to me she said if i dont give out all my financial statement then we wont let me see the housei never experience this ever in my life.avoid this company at all costthis brand located in torquay.

MEREDITH · 21 May 2020

★★★★★ 1/5

Trustpilot

Constantly spamming me with false…

Constantly spamming me with false information and harassing me despite asking several times to stop. I’ve blocked the number as they ignored my request but now they constantly send spam letters to my door. Would never use if the last estate agent standing. I have also heard from a friend who used them that they lied about having viewings as was caught out in the action but couldn’t care less. Terrible customer service. Absolutely awful!

Hannah · 15 July 2021

★★★★★ 1/5

Trustpilot

Absolutely discusting actions by…

Absolutely discusting actions by connells not paying an employee who left 2 days before lockdown. She worked for them for 7 years . And cant get paid from the new employer but connells can pay them (which doesn't even come out of their pocket its the government who pay it )But wont. They should be ashamed of themselves..In a time with such uncertainty it wouldn't even hurt them to actually help out an employee who gave many good years .!!!

Mrs · 15 April 2020

★★★★★ 5/5

Trustpilot

Exceptional Service from Chloe…

Exceptional Service from Chloe Longhurst

Vinay · 17 October 2025

★★★★★ 1/5

Trustpilot

I had the most horrible experience with…

I had the most horrible experience with this agency from The agency from Bilstol West Midlands. Had the credit checks with 1 month before the date of the contract, but waited with 2 days before to tell me a story that the landlord is not UK and they can't rent the property. They left me on the street and I need to wait to be refunded for the feed that I have payed.Sophia Mitchell MARLA the manager started to scream at us!!! Horrible experience, horrible people!!!!DO NOT TRUST!!!!!!

Oana · 18 March 2020

★★★★★ 1/5

Trustpilot

Untrustworthy and cancelled my agreement 2 days before move leaving me homeless.

I was pushed / harassed to put a deposit down for a property to rent. I paid the deposit on the conditions that the fridge would be moved from the living room. This was agreed by the agent Rick. 2 days before moving into the property, the contract was not sent to me. I thought this was very strange. I had handed my notice into my current property already. I called the agency they said we are not proceeding with the agreement as the landlord as rejected to rent to you. This was very infuriating as the reference was all complete and good to go.Now Rick has decided to keep my deposit, due to no fault of my own. I will be seeking legal action if the deposit is not returned.

Geetika · 11 March 2020

★★★★★ 1/5

Trustpilot

Avoid if at all possible.

Dreadful communication. Slow to take action. We feel we were tricked into taking out an expensive survey on a property we subsequently didn't buy (they accepted our offer when they shouldn't have and we felt under pressure to proceed). The day after I let them know out of courtesy (despite their lack of communication) that we had had our offer accepted on a different property (through another agent) they contacted our solicitors to tell them we were buying the property we had viewed through them! When I corrected our solicitor, he said he was having problems with them in relation to another case too.

Kerry · 5 March 2020

★★★★★ 1/5

Trustpilot

Anyone else sick of receiving emails…

Anyone else sick of receiving emails from companies, when you go to unsubscribe you get put through to Conells who make it impossible to stop them, what an absolute joke disgrace

Graham · 13 December 2024

★★★★★ 1/5

Trustpilot

why estate agents get a bad name

Only got one star as I could not give a negative. Dealt with TROWBRIDGE branch. They got rid of there last manager due to errors (branch told me this) yet they are not willing to sort his mistakes he was why estate agents get a bad name charged £7200 Fees on a £335000 purchase even though This was based on a £375000 asking price. Not willing to negotiate even though branch said fee would have been around 4000. Spoken with directors none willing to listen. I take the blame as should have probed further and asked for it all in writing. Suppose they are laughing as my choice is pay or pull out of sale

Pamela · 19 February 2020

★★★★★ 1/5

Trustpilot

Stratford Upon Avon Branch.

Stratford Upon Avon Branch.After a family bereavement, they were uncompassionate, rude and unhelpful. Communication was poor and no continuity, so every time you call someone else tells you something different to the last person. Shocking customer service. Would never recommend.

Alice · 23 July 2024

★★★★★ 1/5

Trustpilot

DISGUSTING PLACE TO WORK!!!

I worked here for 6 months, worst decision of my life. Firstly the pay is nowhere near what they promise at the interview! No bonuses, never pay commission correctly, no rewards for hard work, only slate you when you make a mistake. No customer care whatsoever, all everyone cared about was leaving early. I was obviously on probation for the first 6 months, I was at a local branch, then the area manager threatened me that if I didn’t permanently move to a branch that was AN HOUR AWAY, he will need to “have a look at where I stand since I’m still on probation”. So I had to move branches in order to keep my job! When I left, they sent me threatening letters saying I owe them £600+!!! Disgusting company to work for. AVOID FOR YOUR OWN SAKE!

Nathan · 8 February 2020

★★★★★ 1/5

Trustpilot

FIRST TIME BUYERS READ THIS!

FIRST TIME BUYERS READ THIS!If you want to go with your own mortgage adviser or bank, avoid them like the plague. They will make it awfully hard for you to even put your bid forward. If you want to go with their mortgage advisers however, go ahead. Story:We saw a property and placed a bid down on Monday morning. Had a call later on that day from the branch manager (Yeovil branch) and they were very pushy for us to see their mortgafe advisor. I explained that we had already seen one and we were happy with what we got, but they kept going on and on pushing for a meeting. I had to say no to them 8 times within the same call. After I was firm with them that no means no, they eventually got the memo. However their tone changed almsost immediately and said that they would put our bid through and let us know. After 2 days we still hadn't heard regarding our bid and was chasing them up but was getting no response. After 4 days I raised a complaint with their head office and within 2 hours I had a call from the branch manager stating that they were disappointed of what we've done, completely dismissing that it had been 4 days without any feedback. Unprofessional, rude and if you do not use their services, they will dismiss you! So avoid them at all costs unless you want to use their mortgage advisors/solicitors like I said above. At the end we pulled our bid and went with another property and estate egent. We placed a bid and we heard back within a couple of hours and the deal was done in half a days work.

Thanos · 1 February 2020

★★★★★ 1/5

Trustpilot

Very poor lettings team in bmth dorset

Very poor lettings team in bmth dorset. They advertise a property to rent, when i enquire about arranging a viewing are told we cant as viewings are fully booked. Ok, fine. I know the property and am happy to proceed to the application stage and let the landlord decide if im suitable. No you cant put in an application without a viewing?!?!?! They then ask for your details to bombard you with everything they cant sell.

Jamie · 20 March 2021

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Avoid Avoid Avoid. (Welwyn Garden City Branch )Total waste of the last 5 months. False promises, poor communication, poor pictures, no floor plan the list goes on.Took them 3 attempts to get the brochure correct with spelling mistakes and the photos are of shocking quality. Make no attempt to rectify things and just give excuses of under staffed and no general manager. Every time I complain they mysterious book a viewing but surprise surprise gets cancelled at the last minute over a email.Gave my 28 notice cancellation period which can’t come quick enough. Had 2 viewings booked after another complaint to head office the weekend just gone and someone actually called this time 8 minutes before the first viewing took place to say both had cancelled which I don’t believe. Please don’t waste your time and energy with them as their are plenty of well established estate agents who will take care of their clients. Even the solicitors they recommend have poor communication with with poor responses if any.

Katie · 19 January 2020

★★★★★ 5/5

Google

Great customer servce greg and Jamie were very helpful along the way

Robert · 18 April 2023