Trusted Agent profile · St Albans
★★★★★
796 reviews across 2 platforms
36 High Street, Harpenden, AL5 2SX, St Albans, AL5 2SX
Part of Hamptons, see every office.
Hamptons's office in St Albans, at 36 High Street, is rated 1.8 out of 5 across 796 reviews on two platforms, including 31 Google reviews rated 4.4.
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Every review we hold for the St Albans office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely diabolical!
Absolutely diabolical. I paid £650 for a valuation and they down-valued it by £30,000! I have a house opposite that is exactly the same and 18 months ago I had that valued. I suggested this house was the same as it is identical in every way and Connell’s valued it at 30k less. Shambles of a company. They’ve now not only cost me £650, I cannot get the further advance that I needed.Less than 1 star!
1/5
TrustpilotValuer was inexperienced and…
Valuer was inexperienced and incompetent. He had no idea of the market and used comparisons which were not relevant. I would not use this company for a valuation.
5/5
TrustpilotThe staff are great very helpful…
The staff are great very helpful especially Sophia Mitchell she went above and beyond to help me..
2/5
TrustpilotLiving up to a poor reputation.
I'm an unchained buyer who refused to pay £700 to use their in-house mortgage advisor (when I already had my own and a DIP from a reputable lender) before getting an offer accepted.As a result, being up against another buyer who had made an offer for the same amount, they supposedly had the advantage over me, or so I was told.Understandable perhaps, but what irked me was then not bothering to tell me that my offer was rejected, despite hanging me on for the best part of a month due to some complications with the vendor and my regular requests for updates. My advice would be to AVOID. There are better agencies out there.
1/5
TrustpilotHouse valuation
Gentleman came round to value our property so we can release funds for an extension. Had it valued at 430’000 also zoopla valued between 399’00 to 440’000. He went away abs filled the report and valued at 385’000 which must be a figure he popped out of his head. He has caused us lots of issues and we are now appealing the process. Never touch them with a barge pole.
1/5
TrustpilotUnwilling to give your deposit back.
Awful service for tenants. First, they try their best, along with a landlord, to deduct as much money form it as possible. Then delay paying it back altogether. They might be good for landlords though. I tried to reach them and asked for my money back a couple of time, but Laura Marshall and Gemma Gerrard are absolutely useless.
1/5
TrustpilotAbsolutley discraceful from the 2nd day…
Wolverhampton branch:Absolutley discraceful from the 2nd day onwards.Incompetence personified.I cant be bothered to write a full review as I wouldn't give them my time.Zero Stars if available.Dont earn their money.Tell lies regarding contact.Cant answer a telephoneStay away - you have been warned !!
1/5
TrustpilotDo not buy through the Kidderminster…poor communication don’t trust
Do not buy through the Kidderminster branch. Very poor communication and they do it come back to you even though they promise they will. Be careful they use you to get the others to up there big. Never again
1/5
TrustpilotConnels estate agents are a disgrace
Worst estate agent i have had the misfortune of purchasing a property with, my advice to buyers and vendors steer clear.From the very start they mislead me, i was assured from the start that completion of sale would be in 6 to 8 weeks if i used their conveyancing service along with the vendor. (cash buyer no searchers required) it is now going into the 15th week with no sign of an end to this fiasco. The branch manager is rude to say least does not reply to requests for information and has a no care attitude to customers welfare,the senior salesmen is the image of the manager. In the last few days i have asked 4 times for updates from the branch and conveyancing team .... still waiting for them to get off their backside and do anything to help me . THEY ARE A JOKEPlease note the minimum star you can give is one when you place a review
1/5
TrustpilotWorst estate agent I have experienced!
Rented a property through this agent, we were pressured to sign a contract before new laws about renting came into effect. We took the flat based on the verbal agreement that work would be done before we moved in, they them turned around and refused to carry out the work after contracts were signed and we were forced to carry out the work at our own expense. This agency does not care about the renter's they only care about landlords from what we have experienced. Emails are ignored and they show no interest in getting issues solved. I would never rent from this agent again and would advise you avoid at all costs!
1/5
TrustpilotAvoid it !
Unprofessional staff! Avoid it !!! I rent a flat and when I had issue they never reply to my emails. They ignore you . Two months before the end of the contract they did not get in touch regarding my questions about the renew, I had to go several times, no one was in the office for letting . I also called them several times , no one was available for letting and they did not call me back . Two days before the end of the contract they asked me 114 pounds to renew it plus the increase rent . This agency is a joke !!!
5/5
TrustpilotBest estate agents by far!
Just bought a house through the Kidderminster branch. Having bought a house before and having sold a house I have had experience of estate agents. The Kidderminster branch were amazing from start to finish. They looked after me and all my queries and recommended a conveyancing company who were fast and efficient. When the seller seller had to change solicitors they were proactive at dealing with issues and kept me informed. Every time I spoke to them they knew who I was, all the staff and the manager were helpful and efficient. I have never felt so well looked after by a company.
1/5
TrustpilotWorst experience ever
Worst experience ever. We were told that there are four places available to rent that was in our budget, and the location. But no emails were sent, and we had to call them to send us an email. When we went for the first house viewing, the guy couldn’t get the door open which was very disappointing. In overall he was not really interested in helping us find the suitable place, and even though we were told that he would contact us again about the same house. We got no more updates on it!!Very Neglectful!
1/5
TrustpilotI would never recommend connells
I would never recommend connells, their service is awful. I recently let my property out, and within the 2 months of the agreement with connells managing my property, the service has been appalling. The tenant has a minor issues which she raised, rather than the property management team taking ownership to sort it out, I was simply sent an email to call the tenant directly. What’s the point of having connells involved if I need to resolve it directly with the tenant. On top, none of my emails or calls were returned when I tried to resolve the tenants queries. I then learnt two weeks later that there were no letting staff available on my local office. This prompted me to raise a complaint. However, the complaint has also been poorly handled as I am still waiting for my refund of fees which were agreed nearly a month ago! Looks like I will be going to the ombudsman service.
1/5
TrustpilotDo Not go fully managed absolute scam
I rented out my property with connells estate agent fully managed (beware of hidden costs). Worst experience the tenant wasnt a bad tenant but I had to call every month they tried taking extra float payments lost keys my house is currently empty and they dont have acess to it and all of this for a monthly fee. I would never use them again they have cause me so much stress its unbelievable. Like I said the tenant wasnt too bad the stress came from there services I paid for. They took advantage of the fact I hadnt rented before left out additional cost such as final inspections and a yearly financial statement which cost me 200 pound
1/5
TrustpilotAvoid!!!
If I could give zero I would! 3 years of letting a property from connells and its been utter hell! Avoid these people at all cost, the emotional distress they have caused us over the years is shocking and they never once apologised always quick to blame other people!We changed the date our rent was paid, signed all paper work then 3 weeks later we are getting letters saying we haven't paid but we had. Was calling Head Office and visited my local branch on several occasions for them to say it was an error and to ignore it. The following month the same letter but this time threatening to evict us and take us to court, again lots of calls and visiting the stores to be told every time its an error and to ignore it. This went on over a 3 month period with them sending about 4 letters a week at one point demanding payment for money they already had but in the end it turned out several head office staff couldn't be bothered to process the correct paper work. I filed a complaint and demanded some form of compensation for the emotional distress they caused us but they laughed in my face and said I wasn't entitled to it. Over Christmas last year we had a massive leak in the house, we had to turn the water off as the ceiling was on the verge of caving in, we rang and rang for 3 days straight for them to keep fobbing up off. When they finally bothered to respond to the issue they made tons of excuses. They hired a contractor who did a bodged job and for the leak to reappear again 2 weeks later. We have finally just left that property and the relief is unreal but today waking up to a letter saying we owe them money but we made sure were square with them before we handed the keys in. So again a fight on my hands to get to the bottom of this and them fobbing us off when chasing for our deposit back! Avoid at all cost, they only care about the money and their staff offer shocking customer service!!
1/5
Trustpilotworst experience
worst experience. I offered full asking price on a property which they did not take back to the vendor. they then proceeded to ignore my contact. when finally I got a response they said the vendor had received an offer which they had accepted and wouldn't be taking any other offers into consideration. the whole thing was very dodgy and seems like was done under the table ,probably sold to a friend but definitely didn't seem like they had my interests at heart (despite harassing me the week before feeding me crap about really wanting to sell the property to someone like myself) or the vendors, where they could have potentially received more money for their property.
1/5
TrustpilotDISGUSTING PEOPLE
All 5 star reviews on google are from rich people!!! Honestly they only care about their commission!!! They have told this to a new employee which was my partner and he pretty much left because of this. And when he left they decided to charge him all the commison back that he’s earned them and within 2 weeks it was like £600. He had to pay that back monthly and he’s already spent it on our little baby. THEY ARE SCUM TO WORK FOR AND DEAL WITH!!!! AVOID THEM AT ALL COSTS THEY ARE RUDE AND INCOMPETENT....
1/5
TrustpilotThis company let 99A Churchfield Road…
This company let 99A Churchfield Road LU5 5HN and did so knowing the garden had been used as a dump. The council are now looking into it but said today that it should not have been let in that condition. This company were asked by me to put it right as I have to put up with their broken fencing and look at a tip. And the tennant is no better as he won't do sod-all and where does he work? For the council. However, when the council saw the pictures they put it over to their anti-social behaviour team. This company just take the money and run and I would advise you never use them.
1/5
TrustpilotAvoid connells
Well wanted to offer on a property ware I have a broker to do my mortgage so connells staf told me that offer has to approved by them befor they will forward it to the vender plus they speak to me about mortgage with there broker crap don't use this agents f8nd the owners tell them that put buyers offo with this tactics 👏
1/5
TrustpilotAwful company who lack communication skills
First time renter, rented a nice little flat with them. All started off ok, only they need to be constantly nagged when making enquiries, very quick to take money but extremely slow and incompetent at returning it. I ended up handing in my notice to leave my flat due to personal cirumstances, gave my 2 months notice period as required in my agreement. Moved out asap but was told that they'd update me if a tenant wanted to move in earlier so my notice period could end earlier.Well they expected me to hand the keys back but still carrying on paying rent until my notice period had ended. I had no communication and after they took the final rent payment, it turned out that the new tenant actually moved in that day and connells never informed me. So they charged 2 different people rent for one property. I only found out due to receiving a final bill from the water company informing me I had moved out, when I never informed them myself. After several emails back and fourth I was promised my deposit and rent payment refunded to me. I only ever got my deposit. I then emailed again asking where my rent refund was, turns out they had already transferred it to my landlord and that I needed to contact them despite connells being at fault here and breaking my tenancy agreement.Luckily my landlord has no refunded me overpaid rent with no questions asked, and if it wasn't for them i'd probably be out of pocket by quite a lot by this incompetent company. Note to self: I am never going with this company again whether is regarding renting or buying.
1/5
TrustpilotNo matter what the value it, they still get paid
The boy came in and treated me like I was dirt after being 20 minutes late, probably cause I was young he started questioning how I got the valuation. Clearly pointing out the obvious, and the comparisons to other flats, he then says that it doesn’t matter cause they value it on sales of previous homes. This flat used to be a shop so never had history and others were all studios or 2 bedrooms. After obviously undervaluing property I didn’t get the mortgage, but everything is all good because he gets paid for the valuation either way. Waste of time and lack of any knowledge or common sense.
1/5
TrustpilotIf you want a company that ignores your…
If you want a company that ignores your complaints, doesn't take you seriously and fails to look after your rental property by letting to multiple occupancies without your permission or knowledge then this is the one for you! My newly renovated property was totally ruined. But they couldn't care less. They are happy to take your money but will not pay me any compensation for all of their mistakes. AVOID at all costs and use a professional agent that cares!
1/5
TrustpilotHappy to take your deposit but delaying…
Happy to take your deposit but delaying the release of my deposit..for what reason, absolutely none whatsoever. Poor internal communication within the team. It had taken 4 months to repair my shower but wanting to bill me for a bulb that had gone in the kitchen. I've waited over 5 weeks for my deposit to be released with the landlords consent already given. Utterly disgraceful company only interested in profit. Avoid this company at all costs!.
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Tell us what you need and we'll put you in touch. Hamptons Harpenden Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
