Trusted Agent profile · St Albans
★★★★★
796 reviews across 2 platforms
36 High Street, Harpenden, AL5 2SX, St Albans, AL5 2SX
Part of Hamptons, see every office.
Hamptons's office in St Albans, at 36 High Street, is rated 1.8 out of 5 across 796 reviews on two platforms, including 31 Google reviews rated 4.4.
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Every review we hold for the St Albans office, from every platform, shown as written. First names only.
1/5
TrustpilotNever have I seen a company so bad at…
Never have I seen a company so bad at communicating and customer service. Don’t expect your question or query to be answered and if it is, speak to 3 other people to make sure it’s correct. Moving out of one of their properties has been one of the most stressful things I have gone through. My landlord has been amazing, it’s such a shame the estate agents were so crap.
1/5
TrustpilotTerrible customer service
Booked a viewing on a property at 5pm yesterday. Lady who booked me in said she would call the previous day she didn’t so I called them. Arrived at viewing today as arranged. After several calls of no one answering was told that as my viewing couldn’t take place as I hadn’t confirmed. Had no missed calls to confirm and had drove 45 minutes for the viewing. Absolute joke of a branch.
1/5
TrustpilotFirst time buyers (still looking)
First time buyers have mortgage in principal which was stated to the estate agent’s one in Wednesbury other in Oldbury they are so delayed that before I could even get a call back from the so called manager of the branch been waiting for a over a week trying to get a viewing after numerous calls to the office and emails we found out on right move that the property was sold subject to contact all the properties that we have been interested in are listed with these jokers I really don’t understand who manages these people and who you are meant to call to complain missed out on so many properties.
1/5
TrustpilotWhat a joke!! Stay away!!
What a joke!!These guys really don’t have a clue. I have let plenty of property’s in my life and i’v never incountered a company quite as incompetent as this. You would think that if they are charging nearly £700 in fees they would turn up to a viewing on time. I was called a liar over the phone. I had to pay a deposit of £500 just to speak to a landlord for them to tell me that the property isn’t suitable for my needs.
5/5
TrustpilotExcellent service
Excellent service! Dani was polite, friendly and so helpful and she found us our perfect first home. I would definitely recommend Dani to help anyone looking for the perfect property.
1/5
TrustpilotJames spencer is not professional…
James spencer is not professional person and unethical. I am the buyer and was agreed to buy one bed flat for buy to let.and was chasing him for 5 months and finally I have deposited the amount in my solicitors account then he said that seller was not in mood to sell at the time of completion date. me and my wife and all family were in shocked and stress just for this person James spencer Dunstable branch sales manager.
1/5
TrustpilotHorrible contract
Horrible contract: their contract locks you in for 26 weeks, even if you sell without them. DO NOT DO BUSINESS WITH THEM.Oh and I've had 1 viewing in the last month.
1/5
TrustpilotAbsolutely useless letting service for…
Absolutely useless letting service for landlords, honestly wouldn't use the full managed service as they don't respond to emails or calls. Took double payments which I have been waiting months to be repaid.Also received bills that prior tenant hadn't paid and our 'full managed service' obviously doesn't include taking this information for new tenancy. Truly appalling service!
1/5
TrustpilotTook our payment to secure house but then gave it to someone else
Viewed and paid a holding fee to secure the application for a house and was told it would be taken off the market and we had first choice. Two days later we were told someone had since made a higher offer and our money was being sent back. In which time we had told all of our friends about the new house, cancelled two further weeks of appointment viewings. Absolute cowboys messing with people in this way, a holding fee paid is a contract to which they must honour which these people seem to know nothing about.
1/5
TrustpilotVery unethical tactics to get money out of you
Tried to put an offer on a really nice apartment. Sales agent said I have to see their mortgage advisor first. As I already had my mortgage principle I asked if I can just send them my documents. They said no, so I said put the offer to the owners and then we’ll discuss the mortgage if they accept the offer. They sent me an appointment letter for the advisor anyway, I called and cancelled and told them I’ll get back to them about it. Next day received email informing me my offer had not gone through as they have not been able to assess my financial circumstances. Called to find out what the problem was, was told I need make an appointment with their mortgage advisor in order to have financial circumstances confirmed by their in-house expert. No other estate agent forces you to see their mortgage advisor. Lost a customer forever!
1/5
TrustpilotUseless would be an improvement!
Useless would be n improvement!If it was possible, I'd leave 0 stars. Had a survey done a property several weeks ago. Numerous phone calls later and even more excuses from them ranging from the surveyor had IT issues to it should have been sent and still no report received. Calling them is a complete waste of time as you are fobbed off and promised to be updated but......NOTHING! Please save yourself time, hassle and money....find an alternative survey company!
1/5
TrustpilotIn the 17 years of renting properties…
In the 17 years of renting properties I've never had to deal with such a joke of a company.How they manage to still run is beyond me!I finally received my deposit back one day short of 6 weeks! The landlady was very upset as we left her house in better condition than when we moved in so there shouldn't of been an issues at all.I was promised many call backs over this period but not once was a call returned.I'm told Katie (Plymouth) is on the phone can she call you back? But nothing, even though I would phoned 10+ times in a day.My landlady has said she'll never use them again as the management and communication is non existent,even to the point of the new tenants not being able to move in on the agreed date.Worst letting I've ever dealt with, would avoid.
1/5
TrustpilotSalisbury branch - TERRIBLE
Absolutely disappointed with our experience at the Salisbury branch. Mike has all the chat to get you to sign up but then they just don't deliver. The negotiators never even viewed the property prior to trying to sell it. When you call no one seems to know what's going on, it's seems to be run by a very inexperienced team with one particular members behaviour being extremely childish. If you want to speak to Mike then be prepared to wait........ We are tied into a 6 month contract, please be aware of this as we've taken the property off the market now but can't go with another agent for sometime. These agents are really for the lower end of the market and are not able to sell property of a higher price. We have had such a negative experience and would not ever recommend them. Sadly not enough people leave reviews because we have found that their reputation is extremely poor since discussing with others. I would simply avoid them.
1/5
TrustpilotTheir service is shocking
Their service is shocking! We paid for the lifetime membership and the second they took the money, they started to avoid our calls and stopped responding to our emails. We've been chasing for information for 8 weeks and still not had a response or even an acknowledgement of our call/query. I would strongly recommend choosing anyone else.
1/5
TrustpilotPLEASE DONT USE THIS COMPANY AVOID AVOID AVOID
AVOD AVOID AVOID ......PLEASE DONT USE THIS COMPANY. The communication is awful. i think they need to shut the stores down. they are so poor in what they do. Was looking forward to use connells for our first home buy. but no never again. PLEASE AVOID. lack of professionalism. The DUDLEY branch is awful avoid at all cost. They are interested in more money from buyers so they can get a good bonus. AVOID AVOID AVOID. the manager GREGG is been there for 6 years more like 6 days............ The regional manager are just a waste of time Joanne. they just back up there staff.
1/5
TrustpilotVery bad
I was told that the report on the property I am buying would take a maximum of 7 days but after 7 days I had received nothing.When they called me to make an appointment (without identifying themselves) for the survey on my property, they demanded I give them security information because of GDPR. What they forgot to mention is that the only reason they have a problem is that they record the calls; if they didn't GDPR would not apply. I refused to give them information since they were an unidentified caller and in any event they just needed to make an appointment so no information would be disclosed. Eventually they made an appointment through the estate agents and there was not a single mention of GDPR.
1/5
TrustpilotThe worst estate agent around
The shoddiest estate agent around. We had two lots potential purchasers come to our house directly because the estate agent would “not allow” them to come round . They are not interested in buyers that already have their own mortgage advisor or even cash buyers it seems.They are so greedy that if they are not getting the vendors estate agents fees, the buyers mortgage arrangement fees and even the solicitor referral fee that they get for using their “preferred” Solicitor they will not assist with the transaction. They inflate the valuation to try and get you to market the property with them. If you are a buyer and are unfortunate to have your new mortgage lender instruct them to carry out your survey, unfortunately they cannot be trusted either .
1/5
TrustpilotCon-artists
Con-artists. Corporate attitude and profiteering at it's worst!Oldbury Office.Tried to charge almost £60 for an EPC when one was already available.Charged £150 for photographs and floor-plan but only paid the photographer a fraction of that amount. Many agents charge NOTHING.Tried to talk us into an unidentified "premium marketing package" for an additional £150. I had to ask and was then told it involved putting a premium listing on Rightmove (which costs a fraction of that amount).Verbally offered £600 off the fee if amount of sale did not exceed £184,000 but then the contract stated we would pay and additional fee of £600 if the sale price exceeded £183,000. The figure of £183,000 had overwritten onto an unreadable amount on the contract without prior agreement.Allowed me to drive 70 miles to their office to sign a new agreement, only telling me on arrival that their "policy" prevented them from accepting instructions without both joint owners being present. Two very rude women then began to shout across the office at me from their desks instead of getting up off their backsides and discussing quietly, incorrectly quoting money-laundering regulations.Failed to carry out due-dilligence when my son originally innocently attempted to act on my behalf to arrange the sale, accepting his instructions and signature without making any attempt to verify ownership with HM Land Registry.Needless to say, I took my business elsewhere!
1/5
TrustpilotAwful.
Awful.We had the worst ever dealing with Bittern Branch.Lucy the lady in charge was rude to say the least as well as unprofessional and incompetent at her job.They tried to sell us a house with Legal issues surrounding it, and did not help or refer to this matter hence the sale fell through. They latter advertised the property with sold again, and yes you guessed it, it fell through again.No staff ever around to take your calls either.A friend also used them and swore by how bad they where and named also Lucy.Close the branch down.DO NOT SELL OR BUY OR RENT WITH THESE PEOPLE
3/5
TrustpilotBad manager, don't care about the people
Me and my partner were suppose to have the flat in the begging of the month but they said that the house is not safe because of the boiler that needs to be fix. They said that it will that in maximum 2 days to work this out. Already pass by 2 weeks and after calls, going there and mails they don't give us at least updates about the situacion. They don't care about the customers and don't and don't care about the problems that we can have. For example I already delayed 3 deliverys and I am struggling to have everything settle to move in but no one does nothing to make that happens. Don't make business with them is not worth it the problems. The only person that saves the review is Macaulay that cares a lot and tries to help but because of is position he can't do more. If he was the manager I bet the problem was already solved.
1/5
TrustpilotA company that should not be trading at…
A company that should not be trading at all.The Dudley branch has caused nothing but stress and inconvenience to my friends life the last two month. Please I would advise everyone to stay clear and to not even try to associate with these imbeciles.Pretty ( Dudley Manager ) did nothing but feed my friend with lies and more lies. She is very unprofessional and most certainly should not be classed as part of management if she can deal with customer so poorly. I would not wish what my friend has experienced on my worse enemy.
1/5
TrustpilotI wouldn't even give them one star
I wouldn't even give them one star. I did not deal with this company direct but my friend was in the process of renting a house from them, they took all her money and then just before moving in told her she was unable to move in as the land lord had changed his mind. It then took her weeks to get her money back with constant phone calls to them. They had also promised to give her a fee back which later on completely denied. She had the calls on loudspeaker in front of us all and the way Preti the lettings manager spoke to her on the phone was down right disgraceful. It took contacting the head office for her to finally receive her money despite the situation not being her fault and the agreed fee was completely disregarded. They would not provide recordings of the calls and were the most unprofessional company I have heard of. It caused my friend a lot of upset and worry just to be shouted at and called a liar. PLEASE DO NOT EVER USE THIS COMPANY! INNOCENT PEOPLE ARE HAVING THEIR MONEY TAKEN DAILY.HOW THEY ARE STILL IN BUSINESS I DO NOT KNOW.
1/5
TrustpilotI wish I could give minus stars
I wish I could give minus stars. In a nutshell, maintenance issues weren’t fixed including a blocking toilet from day one. Despite payment rent in full and on time every single month I received arrears letters every month.In the end they made me my life so miserable I became ill through stress. I had no choice but to move, incurring further cost. I am an good, honest and respectful tenant. This was just a very distressing experience.I am still awaiting my deposit and I left a month ago.I would never ever recommend or use this company again.
1/5
TrustpilotThe Valuer tried all sorts of bribery…
The Valuer tried all sorts of bribery to get me to list my house for sale with them - even was offered me a job as a ‘home stager’ if I listed with them! But I had to sign a contract first!! Saw the mortgage advisor who quickly lost interest in me because I would not sell through the agent - and he did not bother to follow up my application. A big thumbs down from me . Avoid.
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Tell us what you need and we'll put you in touch. Hamptons Harpenden Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
