Hamptons Harpenden Sales reviews

★★★★★ 5/5

Google

My property sale started with Marion, she was very well prepared, clued up and honest from the get go. Once she left, it was handed over to Emma, a member of Gary’s team. Emma was extremely polite, proactive and reassuring throughout the process. The majority of the time she’d already carried out my query before I’d requested for her to do it, making the process as smooth as possible. Gary and Graham have stepped in for Emma when she’s been off, they’ve been extremely on the ball and pleasant to work with. There had been clear handovers throughout the whole process and never a moment where anyone was unsure about where we were during the process. 5* service all round🙌🏻

James · 22 October 2025

★★★★★ 5/5

Google

My purchase was handled by Emma who was a pleasure to work with through the whole process. When Emma was otherwise engaged, Gary stepped in seamlessly to help. Emma was really easy to communicate with and really helped push things on when needed. The period leading up to exchange and completion was stressful but Emma was always contactable and active in speaking with the other parties to ensure completion was achieved on time.

Ed · 18 December 2025

★★★★★ 4/5

Google

I would like to say huge thank you to Gary, Graham and Iman to help me with my first solo purchase of my property. The team navigated with few difficult queries along the process in a calm, structured and professional manner.

Jasmine · 17 January 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 5/5

Google

Ben Thank you so much. What a lovely ray of shining light you are. Big smile, great energy. Very rare and much appreciated. You never know what is going on in other people's lives, sometimes a friendly face is priceless. I shall definitely be knocking on your door when ready to buy. Highly recommend Ben for anyone looking for a kind and approachable human. His work ethic is so strong. Proactive and reliable. Great asset to your team Ben. Keep smashing it!

Restyled · 22 April 2024

★★★★★ 1/5

Trustpilot

Misrepresentation and fake description

Canterbury branch. Description for a 2-bed flat was misleading with the facts glossed over to make the property more appealing and generate interest. A lot of the details such as length of lease, annual service charge, ground rent etc to name but a few were erroneous. The property was clearly overvalued with the title saying Guide Price £160k but the buyer still looking for much more like £20k more. It was also a 2-bed but the living room had been converted into a bedroom and the property listed as 3-bed. Again, false information presented akin to the tactics of a dodgy used-car salesman. Had I been privy to the factual information in the first place, I would never have wasted my precious time in viewing the property.

Kevin · 13 August 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I haven't actually met Ben, but I have had several phone calls with him and he left such a good impression on me that I wanted to write him a review. Helpful, enthusiastic, professional - he is a very good communicator, and deserves every success he achieves. If I do decide to sell my property and buy another in Hertfordshire, it will Ben to whom I will turn. Thanks Ben. Keep being you.

Elements · 22 April 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

Plymouth Mutley Branch - what a joke

Plymouth Mutley branch is possibly the worse estate agent in Plymouth. Found a buyer quickly with lots of calls and pressure to accept a deal, even had the phone put down on me for not agreeing to a stupid price, finally agreed a price then boom radio silence, hardly ever reply to email, when phoning up to speak to Manager Sam you always get told he’s busy, no chance of getting a call back. The buyer pulled about a month back as informed by my solicitor. To this day no call from Connels to say it fell through. It’s no wonder the buyer pulled out if he was treated like me by Sam and his team. They have cost me hundreds of pounds due to their incompetence. I could go on and on. My advice would be to avoid at all cost.

Darren · 22 December 2024

★★★★★ 5/5

Google

Marion was leading on the sale of my flat, a property that I thought would be a challenge to sell based on prior attempts. Very quickly, her expertise and professionalism reinforced that it was personality driven and she was extremely helpful and efficient throughout the entire sale process. Would recommend.

Duncan · 23 November 2024

★★★★★ 1/5

Trustpilot

Please please do not use this company

Please please do not use this company. I dealt with the Northampton office. I am a Landlord. Nearly 8 months on I have received no rent dealing with Olivia Williams in the legal department have very little communication from her. Taken rent protection and have received not 1 single penny they are supposed to pay out after 2 months. My health has deteriorated as a result of this.

Ghulam · 21 July 2026

★★★★★ 5/5

Google

I cannot rate Iman Gohary highly enough. He immediately put me at ease with the whole process of what can potentially be a nerve racking situation. He explained every part of the process fully and completely before any decisions were made and I felt that I was in very secure hands. Very comfortable and reassuring. You cannot go wrong with Iman to guide you.

Paul · 22 November 2025

★★★★★ 1/5

Trustpilot

Don’t let or Buy the property in Alton…

Don’t let or Buy the property in Alton Mews Aylesbury, HP19 8JZ.Be careful if you’re still going ahead with this property.The property is poorly built and the painting and the electrical works are of very poor quality. I would have given 0 rating if possible. If you have gone through them for letting and if you have paid some deposit, you are never going to get any money back. I paid £1146 as deposit and stayed there for 10 months. It was very new property. Already there were marks on the bathroom floor of paints, and in checkout they have mentioned as the floors are not cleaned though it was given back in exact condition i got. They conducted the checkout without my presence. The bulbs keeps flashing even after changing them already 3 times in last 10 months. our property was in the ground floor, so due to the moisture the walls were getting moulded regularly even after cleaning. The edges of every walls were showing wear and tear due to the poor quality of painting. The property was handed over well cleaned and they haven’t returned me a single penny as they say it requires deep cleaning. I wasted my 2 days to clean them. Deduction of some amount is acceptable, but whole amount for due to the poor quality of the building is not acceptable at all. Rubbish customer service and Mr Alexander was of no help

Prince · 17 October 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 5/5

Google

Allan and Marion were superb in all aspects of our recent house purchase. They went above and beyond for all parties in the chain, even those who were not their clients. Their due diligence, sensitivity, communication and overall customer service was outstanding. I would highly recommend them!

Sarah · 25 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026